21 hours ago
Meets billing operational standards by applying billing information to customer-service standards, problem solving and identifying billing system improvements.
Manage and oversee credit card reconciliations and escalations.
Monitor/Process credit, chargeback, and deposit work order requests in the ONE system.
Monitor aging items included in specific work order status.
Complete reports and projects, as assigned, in a timely manner.
Manage Helpdesk request tickets to ensure timely response time.
Provide support to the RPA process with testing, documentation and report generation.
Participate in all UAT functions to ensure updated billing policies are functioning properly.
Guide employee actions by researching, developing, writing, and updating billing policies, procedures, methods, and guidelines – including responsibility for all departmental SOPs.
Manages all client information, as it will relate to current billing processes – including maintaining all billing documentation and applicable billing matrices for those clients.
Enter billing invoices into company databases as needed.
Maintain customer confidence and protect operations by keeping information confidential.
Foster a positive team environment.