UX Content Strategist
Run a two-hour workshop with a product team, helping them find the human language around the feature they’re building.
Brainstorm with a UX Design teammate(s) on how to walk a customer through a sign-in process, or how to make error messages more human.
Work with a design team to co-write a content workbook, including conversation structure, ideal phrases, human language, and navigation ideas.
Lead a co-writing session with design, legal, marketing and product.
Answer email. (We’re all trying to spend less time on this, but let’s be real.).
Lead a journey-mapping session to outline the customer experience for our client’s digital or physical experiences.
Co-write a user-testing script for a redesigned experience.
Create content prototypes that will be used to validate hypotheses in testing.
Facilitate a group conversation to help a team clarify what they are working on, or how they are working.
Help, support, and coach client team members.