Operations Management Jobs in Chicago

95

Manager, Customer Development

Sprout Social
Chicago
3 hours ago
+47
Sprout Social is seeking a talented Sales leader to oversee a team of Account Executives on our expanding Customer Development team. Our Customer Development Account Executives are focused on generating new business from existing customers as their product specialist, identifying opportunities for upselling, and increasing individual account values. This team is equally driven by a customer-centric mentality as well as a desire to close new business. The ideal candidate has a strong background in sales and customer relations/account management. This candidate must be highly motivated, possess outstanding communication skills and be willing to work in a fast-paced, dynamic and growing environment. The Manager of Customer Development draws on their experience when coaching direct reports, analyzing data, evaluating workflow processes and working with various operational tool sets.

Customer Success Manager

Hireology
Chicago
3 hours ago
+19
Hireology’s technology empowers businesses to build great teams.  Over the last seven years, we’ve grown from a startup to a market-leading organization with over 150 team members, and we’ve created an award-winning culture that makes this company an amazing place to work. It’s with that in mind that Hireology is looking to add a member to the Customer Success team. The Customer Success Manager will focus on building strong, trusted partnerships

Senior Manager, Taxonomy, Zoro

Zoro
Chicago
6 hours ago
+30
​​​​​​​As the Senior Manager, Taxonomist, you will have a unique opportunity to lead the taxonomy effort for a rapidly growing B2B e-commerce site. The taxonomists will be focused on finalizing a new master product taxonomy, and creating the information architecture strategy to support the site hierarchies. This will all be built within a new installation of a Product Information Management (PIM) platform. The Senior Product Taxonomist will be a member of the Product Content team reporting to the Director of Product Information Management. 

Supervisor, Strategic Change

McDonald's Technology
Chicago
6 hours ago
+19
The position is responsible for creating and implementing effective change plans for technology priorities, shifts, and organization change. The Supervisor is part of the broader Strategic Change team and ensures alignment of change strategies and messages necessary to successfully position Global Technology and its priorities within McDonald's. 

CUSTOMER SUCCESS MANAGER

Centro
Chicago
8 hours ago
+28
As a Customer Success Manager, you’ll own the partner relationship from the time of onboarding forward. You will partner with your clients to identify and meet their business objectives, and ensure success as they adopt a new platform. From training them on campaign set up and optimization, to defining packages and pricing, you’ll own the day-to-day and become an integral part of your clients’ digital strategy. The successful candidate will be steeped in the world of digital advertising technology, and will help to grow revenue by providing raving fan support to our advertiser partners. Applicants for this job role should be highly comfortable and knowledgeable about the internet in general, have a background in sales or client services, and be highly confident in their ability to quickly learn about advanced software and technology.

Senior Client Success Manager

Ensono
Chicago
10 hours ago
+35
The Client Experience and Success team is responsible for developing client relationships that promote retention and loyalty while ensuring that our clients derive maximum value from Ensono’s solutions and services. As a team, we are on a mission to transform each client’s experience, while becoming an industry-leading Managed Services Provider. We are looking for passionate client advocates who are willing to drive change and help their customers achieve great things. The Client Success Manager is the primary point-of-contact responsible for identifying each unique customers’ business outcomes and aligning Ensono products, services and support to help them achieve their goals. Our Client Success Managers are growing their careers while building experience across multiple accounts, dealing with a range of issues and learning a variety of industries.

Director, Global Change Management

Director of Customer Success and Operations

Agentis
Chicago
11 hours ago
About Us   Agentis is a Chicago-based data analytics and SaaS platform provider that empowers energy providers and their business customers to optimize energy consumption.   Our SaaS customer engagement platform has been deployed to over 1.5 million businesses nationwide and growing.  We combine our strengths of data visualization, data science, and software development to create compelling and powerful customer experience.   At the

Office Manager/Administrative Assistant

DAIS Technology
Chicago
11 hours ago
+19
Founded by a group of industry visionaries and startup disruptors, DAIS is reimagining insurance by empowering agencies and carriers with a cutting edge software platform designed to handle the complex challenges of the industry. DAIS is currently in stealth mode, but we’re looking for people who are curious, driven, and hungry for a challenge. DAIS will give you the room to take complete ownership of your work within an exciting startup culture

Director

bswift
Chicago
15 hours ago
+16
bswift is looking for an experienced Director to join our Direct Implementation Team. The primary objective of this position is to manage and inspire bswifts client services team to produce client raves. The Director of Client Services serves as leader to ensure the highest level of quality in our delivery of new client implementations and on ongoing service. 

Associate Director

Manager, Corporate Investigations

TransUnion
Chicago
21 hours ago
+14
Manages a global team of corporate investigators providing direction and strategies for investigations relating to consumer, customer, and employee fraud, and the misuse of TransUnion’s data, technologies, equipment, and trade secrets. Creates, maintains, and periodically updates policies and procedures to standardize the investigation processes and ensure consistency in compiling evidence, documenting facts and providing direction to the team for next course of action. Assumes responsibility for conducting high-profile, complex, and time-sensitive investigations that present increased financial, regulatory, and reputational risk to the organization. Responsible for the coaching and development of direct reports, including development strategies, career path guidance, identifying areas for improvements, and creating an environment that fosters knowledge sharing. Creates, implements and manages KRIs and KPIs to determine the cost and impact of fraud. Develops and produces robust monthly, quarterly, and annual MIS for inclusion in reports to senior and executive management. Leads the development of a periodic fraud risk assessment, including collaboration with other internal stakeholders to identify and implement enhanced controls to minimize fraud risk. Engages with external fraud, law enforcement and Industry groups to provide thought leadership and strategies for the identification and prevention of fraud. Assist with the continued development, implementation, and optimization of investigative tools and systems. Apply proficient knowledge and understanding of company policies and procedures; federal, state and local regulations pertaining to  credit reporting and related business activities. Provides Senior Level Management with critical investigation updates and makes recommendations on risk mitigation strategies.

Decisioning Operations Director

Vice President –Third Party Risk Management

Director, Corporate Affairs & Communication

Contact Center Manager (SHIFT: 8:00 AM - 5:00 PM S…

Grubhub
Chicago
1 day ago
+23
As a Customer Experience Manager, you will have the opportunity to energize not only our Customer Experience Sr. Specialists but also delighting our Diners! In this role you must leverage your exceptional leadership skills to elevate your team by developing and coaching them for success. You will also fully support the delivery of the ultimate customer experience by working with your team to manage diner wait times, resolve both internal and external issues, and assist with diner transactions as needed. You will model excellent customer experience by demonstrating and holding your team accountable for developing expertise and providing the highest levels of professionalism and courtesy to all customers. Additionally, you will utilize a wide range of people and operational management skills to optimize the diner and employee experience and maintain the health of daily and long-term goals.  

Contact Center Manager

Manager, Production Infrastructure

Senior Director of Corporate IT

Senior Manager, Training

Load 1 more jobs5 jobs at Grubhub

Head of Global Real Estate and Facilities

Groupon
Chicago
1 day ago
+10
As Groupon's Head of Real Estate, you will manage our global real estate portfolio across multiple countries and continents. By partnering with real estate brokers as well as internal teams, you will lead all of the transactional aspects related to our office spaces. As leader of the Facilities team, you will also lead capital budget development for new offices or facilities and ensure that the i's are dotted and the t's are crossed when it comes to contractual obligations.

Senior Manager, Merchant Experience

Head of Creative Services (Internal Agency)

Director, Global Consumer Fraud

Customer Success Manager

Avant
Chicago
1 day ago
+11
Own the relationship one of our B2B bank partners and align on goals, roadmaps and business plans. Execute new features for a B2B bank partner and the platform by coordinating and aligning cross functional teams (Engineering, IT, DevOps, Product, Operations). Maintain the health of partner products by setting up automated monitoring and track / diagnose bugs within the tech stack. Work with technical product managers and engineering teams to execute the road map for product enhancements. Collaborate with partner banks to gather business and technical requirements. Ensure clear and timely internal/external communication regarding the health, progress and vision for partner products and our lending as a service platform.

Head of Business Operations

Manager, Account Management

Cars.com
Chicago
2 days ago
+27
This position works closely with the Director of Account Management and other managers to execute the team’s goals. The overall approach is to define and implement consistent processes which will exceed internal and external customer expectations. The Manager of Account Management will build relationships with the sales team to ensure success in a high growth online media business. This position is responsible for coaching a team of Account Managers who assist in achieving growth goals. In addition, they will work with their team increase dealer service and retention for the suite of products we sell to franchise and independent dealers. They will need to analyze data, evaluate workflow processes, and work with various operational tool sets. The position is responsible for implementing process and technology improvements to the infrastructure that address operational challenges, while ensuring success in a high growth online media business.

Manager, Sales Operations & Compensation

Customer Success Manager

PrintWithMe Inc
Chicago
2 days ago
Are you an organized problem-solver with excellent client-facing skills?  Do you enjoy helping clients maximize a product or service to meet their business goals? If you are nodding "yes" right now, you should strongly consider applying to our new Customer Success Manager role and becoming an integral part of our team.  You will join PrintWithMe at the ground level (just 10 employees right now), and help us realize our mission of making printing

Associate Customer Success Manager

Morningstar
Chicago
3 days ago
+16
In this role within the Enterprise Relationship Management group, you will provide world-class support and service to our institutional clients by understanding how our clients use our solutions to drive their business and by assisting the sales team in identifying new business opportunities. This team is committed to delivering innovative products including Morningstar Licensed Data, Global Document Library, Morningstar Essentials, API Center, Morningstar Advisor Workstation, Integrated Web Tools, Financial Communications, Andex and Syndication. This position is based in our Chicago office. As a Relationship Manager Team Lead, you will direct and mentor a team of relationship managers in addition to supporting your own clients and collaborating with internal teams. This position is based in our Chicago office. 

Relationship Manager Team Lead

Customer Success Manager

Global Training & Change Management Manager

Manager, Life Sciences

West Monroe Partners
Chicago
4 days ago
+20
Manager, Life Sciences 222 W Adams St, 11th Floor Chicago, Illinois, 60606 United States West Monroe isn’t a start-up consulting firm, but we act like one. From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better. We celebrate driven professionals who thrive in a collaborative

Manager, ERP

Senior Consultant, Supply Chain (Planning)

Senior Consultant - High Performance Contact Center (HPCC)

Risk and Compliance Manager

Manager - Contact Center

Director, Productivity (Operations Excellence)

Senior Manager - Energy & Utilities - Telecom

Operations Manager

Load 5 more jobs9 jobs at West Monroe Partners

Data Extraction and Onboarding Specialist

StratEx
Chicago
4 days ago
+18
Job Title: Data Extraction and Onboarding Specialist Reports To: Payroll Onboarding Manager FLSA Status: Non-Exempt   StratEx Partners handles HR and Payroll services for small to mid-sized companies. The Data Extraction and Onboarding Specialist ensures demographic, earnings, taxes, and deduction information is accurately downloaded and converted to a compatible format to be input into the StratEx payroll system.      Job Responsibilities

Operations Specialist

StratEx
Chicago
4 days ago
+18
Job Title: Operations Specialist Reports To: Director of Operations FLSA Status: Non-exempt   StratEx Partners handles HR and Payroll services for small to mid-sized companies. The Operations Specialist ensures timely communication and resolution of all banking and tax related matters. Additionally, this individual serves as the liaison between the StratEx staff and the bank.   Job Responsibilities/Essential Functions include, but are not

GENERAL OPERATIONS AND TEAM MANAGER

Chicago Detours
Chicago
4 days ago
We are a growing small business seeking a creative-minded business person to guide our operations, human resources and financial planning to the next level. If you have a passion for Chicago history, architecture and the Chicago River, then you are especially encouraged to apply. We are looking for someone with diverse administrative experience who wants to elevate their career. We will provide extensive training and support the educational and

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