Operations Manager Jobs in Chicago

112

Strategy and Operations, Lead

Enova
Chicago
5 hours ago
+24
Manage initiatives that focus on driving new projects, processes improvements and customer experience enhancements. Build and cultivate relationships with cross-functional teams within the organization. Evaluate vendor proposals, negotiate with external partners and collaborate with internal tech development teams to ensure that projects meet business requirements. Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and drive bottom line results. Run ad hoc projects that are often data intensive and require comfort with numbers to make decisions.

Workforce Management Department Manager

Call Center Department Manager (Director level opportunity)

Customer Operations Call Center Manager/Senior Man…

OppLoans
Chicago
8 hours ago
+21
The Customer Operations Call Center Manager/Senior Manager leads all call center activities in the Customer Operations Department, including customer service and collections. This position will be responsible for: managing the daily activities of an inbound/outbound contact center, implementing policies and procedures to govern the department, introducing KPIs to manage performance, and increasing efficiency of call center operations while maintaining a high level of customer service and meeting collections targets.

Director, Business Operations (BizOps)

OppLoans
Chicago
8 hours ago
+21
BizOps is at the intersection of Business, Operations, and Product. This cross-functional, highly visible role will be the central hub to key stakeholders across various functions such as Sales, Analytics, Credit, Technology, and Legal.  Develop a playbook of best-in-class strategies to optimize the conversion funnel, streamline operations, and transform the business. Strategize and execute on the operational process improvement roadmap. Leverage technology and automation where possible without sacrificing customer experience.  Launch high-impact initiatives that increase conversion rate, improve customer NPS, decrease costs, and reduce manual processes. Establish, obsess over, and own key operations metrics. Create KPI monitoring dashboard infrastructure to facilitate real-time decision-making based on data. Further our culture of “Data + Action” by leading analyses that include structured and unstructured data, providing recommendations, and executing on initiatives that move our business forward.

Customer Success Manager

PrintWithMe Inc
Chicago
11 hours ago
Are you an organized problem-solver with excellent client-facing skills?  Do you enjoy helping clients maximize a product or service to meet their business goals? If you are nodding "yes" right now, you should strongly consider applying to our new Customer Success Manager role and becoming an integral part of our team.  You will join PrintWithMe at the ground level (just 10 employees right now), and help us realize our mission of making printing

Customer Success Manager

Ansarada
Chicago
12 hours ago
+28
Driving adoption of our platform through continuous increase in value leading to renewal and potential for new business expansion. By understanding our clients requirements, developing and guiding their thinking to identify measures of success, design and effectuate an implementation plan which clearly defines the clients expected requirements, agreed outcomes and creates buy-in while identifying further expansion opportunities. Applying your discovery/questioning skills to anticipate Customers’ requirements, possible challenges and be proactive in addressing and solving them. Facilitate a seamless Customer on-boarding process and Corporate activation experience. Closely monitor adoption rates of Accounts; providing insight to Customers and addressing engagement and adoption issues immediately. Feeding this information back to Sales. Proactively seek opportunities to educate across the business on industry knowledge and customer best practice. Be data-driven with a commitment to process; drive / track consistent engagement process. Creates a hypothesis of need prior to client engagement, through excellent questioning and discovery skills. Provides a demonstration of the service applied to the customer's context. Work collaboratively with collective team to build ideal structure, refine and build value.

Manager, Account Management

Cars.com
Chicago
17 hours ago
+27
This position works closely with the Director of Account Management and other managers to execute the team’s goals. The overall approach is to define and implement consistent processes which will exceed internal and external customer expectations. The Manager of Account Management will build relationships with the sales team to ensure success in a high growth online media business. This position is responsible for coaching a team of Account Managers who assist in achieving growth goals. In addition, they will work with their team increase dealer service and retention for the suite of products we sell to franchise and independent dealers. They will need to analyze data, evaluate workflow processes, and work with various operational tool sets. The position is responsible for implementing process and technology improvements to the infrastructure that address operational challenges, while ensuring success in a high growth online media business.

Senior Manager, Organizational Development

Director, Process Improvement

ShipBob
Chicago
17 hours ago
+11
The Director of Process Improvement will support, develop and implement operational process improvement initiatives within our fulfillment network. This role will work directly with FC leadership, Engineering, and Merchant/Customer teams to streamline operational process paths and systems. Utilizing process improvement and industrial engineering methodologies, the Director of Process Improvement will work collaboratively with leadership and staff across our fulfillment network to achieve outstanding performance in quality and operations. The Director of Process Improvement will be responsible for applying statistical analysis, quality control, operations research, human factors, lean/six sigma, facility planning, and time/motion studies to assist operational teams and practice leadership in achieving data-driven results.

Operations Coordinator

OfficeLuv
Chicago
20 hours ago
OfficeLuv’s supply ordering technology platform is growing rapidly and we’re looking to add a Operations Coordinator to join an amazing team focused on accelerating our growth. You would be an early member of a fast-paced operations team that is building a one of a kind supply chain for businesses around the country.   The role of the Operations Coordinator is to help execute our mission of creating an excellent customer experience by

Manager, Customer Development

Sprout Social
Chicago
1 day ago
+24
Sprout Social is seeking a talented Sales leader to oversee a team of Account Executives on our expanding Customer Development team. Our Customer Development Account Executives are focused on generating new business from existing customers as their product specialist, identifying opportunities for upselling, and increasing individual account values. This team is equally driven by a customer-centric mentality as well as a desire to close new business. The ideal candidate has a strong background in sales and customer relations/account management. This candidate must be highly motivated, possess outstanding communication skills and be willing to work in a fast-paced, dynamic and growing environment. The Manager of Customer Development draws on their experience when coaching direct reports, analyzing data, evaluating workflow processes and working with various operational tool sets.

Managing Director

closerlook, inc.
Chicago
1 day ago
+19
The person in this role can listen, interpret and anticipate client needs grounded in extensive knowledge of all aspects of the client’s business, markets and marketing mix.  The Managing Director is constantly seeking and partnering with our clients and internal teams to generate innovative ideas that drive more and better engagement for our client’s brands and strengthen our client’s business.

Culinary Operations Manager

Farmer's Fridge
Chicago
1 day ago
As our first Culinary Operations Manager, you will be responsible for bridging the gap between recipe development and production launch. Working primarily in our production facility, you will finalize recipes/formulas, establish preparation procedures, train the team, and oversee quality for all new product launches, all while providing quality assurance support and optimization for existing menu items. You will bring test kitchen concepts to life for our customers by understanding how to balance quality, consistency, and the unique flavors / ingredients that our customers have come to expect from our brand.

Customer Success Manager (LATAM)

Bringg
Chicago
1 day ago
+10
Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

Customer Success Manager

Relativity
Chicago
1 day ago
+21
The Customer Success Manager is responsible for monitoring customer data to identify and address potential issues. His/Her responsibilities include (but are not limited to): onboarding new products, introducing new features, overseeing the upgrade process, and ensuring the resolution of customer issues.

Associate Customer Success Manager

Morningstar
Chicago
1 day ago
+16
In this role within the Enterprise Relationship Management group, you will provide world-class support and service to our institutional clients by understanding how our clients use our solutions to drive their business and by assisting the sales team in identifying new business opportunities. This team is committed to delivering innovative products including Morningstar Licensed Data, Global Document Library, Morningstar Essentials, API Center, Morningstar Advisor Workstation, Integrated Web Tools, Financial Communications, Andex and Syndication. This position is based in our Chicago office. As a Relationship Manager Team Lead, you will direct and mentor a team of relationship managers in addition to supporting your own clients and collaborating with internal teams. This position is based in our Chicago office. 

Director, Global IT Operations

Director of Advisor Platforms

Relationship Manager Team Lead

Customer Success Manager

Director, Internal Communications

Load 2 more jobs6 jobs at Morningstar

Decisioning Operations Director

TransUnion
Chicago
1 day ago
+14
Balance among the many objectives for business growth & speed, high quality service and predictable outcomes. Lead and champion our technology strategy global operating model including agile adoption and quality improvements. Provide leadership in managing capacity planning, participates in decision making on work prioritization to facilitate the demand management process. Manage multi-region Decision Services technology solutions including in-house and outsourced services in our global footprint. Develop and maintain stakeholder relationships in region and within Global Technology. Elevate the level of employee engagement improving job satisfaction and managing retention.

Director, Corporate Affairs & Communication

Senior Manager of Decisioning Services

Manager, Corporate Investigations

Director, International Strategy & Planning, Chicago

Load 1 more jobs5 jobs at TransUnion

Vice President - IT Enterprise Applications

HAVI
West Suburbs
1 day ago
+18
HAVI is seeking a Vice President of Enterprise Applications for our Downers Grove Information Technology group. This position will provide leadership, vision, and strategic direction for all enterprise applications and processes that support the business strategy for the HAVI Packaging and Supply Chain service lines, The Marketing Store, and The HAVI Group.  Applications include: ERP (JD Edwards & NetSuite), Business Intelligence and Reporting, Financial Planning & Analysis, Human Capital Management, Customer Relationship Management, and Project/Portfolio Management.

GENERAL OPERATIONS AND TEAM MANAGER

Chicago Detours
Chicago
1 day ago
We are a growing small business seeking a creative-minded business person to guide our operations, human resources and financial planning to the next level. If you have a passion for Chicago history, architecture and the Chicago River, then you are especially encouraged to apply. We are looking for someone with diverse administrative experience who wants to elevate their career. We will provide extensive training and support the educational and

Operations Specialist

StratEx
Chicago
1 day ago
+15
Job Title: Operations Specialist Reports To: Director of Operations FLSA Status: Non-exempt   StratEx Partners handles HR and Payroll services for small to mid-sized companies. The Operations Specialist ensures timely communication and resolution of all banking and tax related matters. Additionally, this individual serves as the liaison between the StratEx staff and the bank.   Job Responsibilities/Essential Functions include, but are not

Data Extraction and Onboarding Specialist

StratEx
Chicago
1 day ago
+15
Job Title: Data Extraction and Onboarding Specialist Reports To: Payroll Onboarding Manager FLSA Status: Non-Exempt   StratEx Partners handles HR and Payroll services for small to mid-sized companies. The Data Extraction and Onboarding Specialist ensures demographic, earnings, taxes, and deduction information is accurately downloaded and converted to a compatible format to be input into the StratEx payroll system.      Job Responsibilities

Kitchen Operations Associate

Kitchfix
Chicago
1 day ago
Kitchfix Meal Delivery—Culinary Operations associate Chicago, IL – Full Time December 2018 COMPANY: Kitchfix is a leading, Chicago-based food service company comprised of a local meal delivery service, catering and managed services, as well as a nationwide CPG breakfast line sold in stores. At Kitchfix, we combine our passion for delicious food with high standards for ingredients and sourcing. Kitchfix emerged as a leader in Chicago with an

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