IT Support Specialist
3 days ago
The person in this position will take pride in proactively fine-tuning our environment to anticipate and avoid technical issues as well as rapidly responding to technical issues impacting key business operations. They will spend the majority of their time engaged with staff and systems, understanding technical needs, performing workstation installations, providing desktop support and system maintenance, troubleshooting connectivity issues, supporting office/email applications, and addressing other network-wide and desktop-level issues. They provide technical support in activities associated with the identification, prioritization and resolution of reported problems, whether general maintenance / low-complexity IT problems or more complex issues identified and escalated to a higher level of support.