Not specified Customer Support Jobs in Chicago

23

Advisory Solution Architect, Customer Service Mana…

ServiceNow
West Suburbs
21 hours ago
+41
As a Advisory Solution Architect, Customer Service Management (CSM), you will be responsible for supporting the product sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value. You will play a key role in the sales process by facilitating customer requirements discovery sessions, building reusable assets such as demos, configuring the product for proof of concepts, and gathering customer feedback for future product innovation. Strong technical, sales and consulting skills as well as the ability to translate technical capabilities into business benefits are crucial for this role.

Customer Service Account Manager

Paylocity
Northwest Suburbs
1 day ago
+31
As a Customer Service Account Manager, you represent Paylocity as the main point of contact for our clients. You communicate with clients daily to provide training, support, issue resolution, and troubleshooting related to payroll, human capital management, time and attendance, and employee engagement tools. Not an expert in the Payroll and HR world? No problem – we provide 5 weeks of paid training to teach you. From training, to your first call and beyond, you will be given the tools and support you need to make a difference for our clients.

Customer Support Associate - Evening / Weekend Shi…

CityBase
Chicago
2 days ago
We are looking for an entry level customer service specialist to provide excellent customer service to our clients. You will collaborate with other team members to resolve client needs and will provide support via phone and email. The successful candidate must be an independent thinker, a good communicator, and able to prioritize tasks. This person must be comforable working evening hours and weekend shifts. This role hours will be as follows: Wednesday - Friday 3pm - 10pm; Saturday & Sunday 11am - 6pm. 

Manager, Customer Success

Litera Microsystems
Chicago
3 days ago
+15
The Manager of Customer Success is responsible for leading a team of people who are actively involved with customers to build relationships, promote adoption, address issues, identify new business opportunities, negotiate contract terms, and for ongoing promotion of the value of our solutions. The Manager and team oversee customer relationships for the duration of their agreements(s) and are responsible for successful retention and growth of annual reoccurring revenue (ARR). Litera Microsystems is a successful, growing, commercial software product company. We at Litera Microsystems are strong believers in a healthy work-life balance with added benefits you don't find everywhere. We work hard, play hard and give back to the community.

Online Support Agent (Nights and Weekends)

Vivid Seats
Chicago
3 days ago
+16
Onsite attendance required. Receive and respond to inbound e-mail and live chats; gather and verify required information. Develop and present solutions to customer issues. Update internal order notes appropriately. Ensure proper security procedures are followed during all customer interactions. Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information. Make outbound calls to follow up on customer issues as necessary.

Order Fulfillment Associate (Nights and Weekends)

Customer Service Representative

SpotHero
Chicago
3 days ago
+21
SpotHero is seeking Customer Heroes to join our quickly growing team! At SpotHero, we are as passionate about our customers as we are about parking cars. As a Customer Hero, you will be our customers’ first point of contact and you will have the opportunity to show them what SpotHero is all about. You will be a hero to our customers, answering their calls and responding to emails in order to best assist them in getting where they need to go with confidence.  

Manager, Customer Development

Sprout Social
Chicago
3 days ago
+47
Sprout Social is seeking a talented Sales leader to oversee a team of Account Executives on our expanding Customer Development team. Our Customer Development Account Executives are focused on generating new business from existing customers as their product specialist, identifying opportunities for upselling, and increasing individual account values. This team is equally driven by a customer-centric mentality as well as a desire to close new business. The ideal candidate has a strong background in sales and customer relations/account management. This candidate must be highly motivated, possess outstanding communication skills and be willing to work in a fast-paced, dynamic and growing environment. The Manager of Customer Development draws on their experience when coaching direct reports, analyzing data, evaluating workflow processes and working with various operational tool sets.

Customer Service, Bilingual

Kin Insurance
Chicago
5 days ago
+25
You’re the first line of defense for our customers: you’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It’s important you’re knowledgeable in the property insurance space, so we’ll help you obtain your P&C license. When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Our business is constantly growing and it’s important we make changes in real time.

Customer Success Manager

Avant
Chicago
5 days ago
+15
Own the relationship one of our B2B bank partners and align on goals, roadmaps and business plans. Execute new features for a B2B bank partner and the platform by coordinating and aligning cross functional teams (Engineering, IT, DevOps, Product, Operations). Maintain the health of partner products by setting up automated monitoring and track / diagnose bugs within the tech stack. Work with technical product managers and engineering teams to execute the road map for product enhancements. Collaborate with partner banks to gather business and technical requirements. Ensure clear and timely internal/external communication regarding the health, progress and vision for partner products and our lending as a service platform.

Bilingual Music Gear Customer Engagement Specialis…

Reverb
Chicago
1 week ago
+15
Assisting customers with day-to-day needs through email, chat, and phone. Added flexibility and availability to respond to live inquiries from Spanish speaking customers over chat. Handling queue of Spanish specific customer voicemails and emails. Brokering resolution in the event of disputes between buyers and sellers. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to recruit new buyers and sellers to the site. Keeping a constant, vigilant eye on all site activity. A myriad of other tasks that come with a startup environment and a rapidly growing business.

Account Coordinator

Affinitiv
Chicago
1 week ago
+21
In this role you will be a proactive, consultative partner to our clients. Your goal is to provide superior internal support to both our sales team and clients, product knowledge and contract management in order to maintain positive client relationships and identify additional business opportunities. To be successful in this role you need to be passionate about customer service, comfortable in a high-volume environment and able to help our sales team build their business.

Music Gear Customer Engagement Specialist

Reverb
Chicago
1 week ago
+15
Reverb.com is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity. 

Customer Success Manager

Litera Microsystems
Chicago
1 week ago
+15
Customer Success Managers (CSMs) are actively involved with customers to build relationships, promote adoption, address issues, identify new business opportunities, negotiate contract terms, and for ongoing promotion of the value of our solutions. A CSM oversees the relationship with Litera Microsystems' customers for the duration of their contract(s). A CSM is also responsible for selling services and add-on licenses to grow existing customer relationships.  Customer Success Managers are considered by our customers as their primary point-of-contact and trusted advisor to facilitate success with our software solutions to positively impact the value we bring to their business. CSMs advocate the needs of the customer to all Litera Microsystems' teams. As part of the Customer Success team, this position is highly visible which affords talented people many opportunities to grow and advance.

Account Manager

Paro
Chicago
2 weeks ago
+12
Why Paro?The hardest jobs are the ones we can’t do. That’s why small and midsize businesses come to us to help solve their finance-related needs. And that’s why we need you, someone who can help us manage our ever-growing client base as we continue to support the businesses who rely on us and our network of highly vetted finance professionals.

Director, Customer Success - Assigned

Sprout Social
Chicago
2 weeks ago
+47
Sprout Social is seeking a talented Customer Success leader to oversee and grow our Assigned team within our Customer Success department. The Director of Customer Success will contribute to the development of a world-class Customer Success organization that ensures our customers achieve desired outcomes through the adoption of Sprout Social’s software. The Assigned team handles our largest, most sophisticated enterprise accounts with a high-touch approach to retention and management. The Director will lead this team across a portfolio of diverse and social-savvy accounts and be responsible for achieving retention quotas, hiring and developing managers and individual contributors, directly engaging with customers, and collaborating with other teams across Sprout Social. The Director will help execute different strategies to retain and grow our enterprise programs in conjunction with Marketing, Product, Support, and Sales.

Insurance Customer Advocate- P&C Insurance

Clearcover
Chicago
2 weeks ago
+36
Customer Advocates (CAs) at Clearcover have an important and unique role – to help the customer resolve all questions or issues they have with our products and services. This isn’t the old “please hold while I find someone with the right script” type of customer service job. It’s a “let’s get creative and solve your problem together” kind of position. 

Customer Success Manager, Scale

Sprout Social
Chicago
2 weeks ago
+47
As a Customer Success Manager at Sprout Social, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with names like Evernote, adidas, West Elm and Edelman. Our team prides ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experience to each and every customer. As a whole, Sprout supports the social media efforts of over 25,000 brands around the globe.

Overnight Bilingual Concierge (English/Portuguese)…

Rocketmiles
Chicago
2 weeks ago
Rocket Travel, Inc., a subsidiary of Booking Holdings Inc., seeks bilingual English/Portuguese candidates for our full-time Portuguese/English-speaking position. Join our team of experienced travel and loyalty entrepreneurs and assist with the daily concierge operations in our downtown Chicago office. Secondary opportunities to showcase talent or develop professionally in other fields (such as analytics, graphic design, marketing, social media,

Customer Success Manager

DialogTech
Chicago
3 weeks ago
+26
The Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Customer Success Manager for our customers you are their lifeline to our organization. For this particular role, we are looking for a self starter who feels at ease taking on a more sales oriented approach in helping to drive and secure revenue, as well as mitigating the churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.

Customer Support Specialist

Cars.com
Chicago
3 weeks ago
+27
The Customer Care Specialist provides excellent customer service to dealers and/or consumers who contact Cars.com via phone, email, chat and text, with a focus on first contact resolution. This position requires that all interactions with customers are resolved in a prompt, professional and personable manner.

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