Customer Support Jobs in Chicago

91

Customer Support Specialist

CityBase
Chicago
19 hours ago
We are looking for an entry level customer service specialist to provide excellent customer service to our clients. You will collaborate with other team members to resolve client needs and will provide support via phone and email. The successful candidate must be an independent thinker, a good communicator, and able to prioritize tasks.

Customer Support Associate - Evening / Weekend Shi…

CityBase
Chicago
19 hours ago
We are looking for an entry level customer service specialist to provide excellent customer service to our clients. You will collaborate with other team members to resolve client needs and will provide support via phone and email. The successful candidate must be an independent thinker, a good communicator, and able to prioritize tasks. This person must be comforable working evening hours and weekend shifts. This role hours will be as follows: Wednesday - Friday 3pm - 10pm; Saturday & Sunday 11am - 6pm. 

Head of Operations

PHMG
Chicago
20 hours ago
+25
Head of Operations 401 N Michigan Ave, Chicago, IL 60611 Ranked #21 in 2018 Chicago Tribune Top Workplaces Ranked #10 in Glassdoor Top Work Culture and Leadership 2018 winner of National ‘Best and Brightest Companies to Work For Program’ As Head of Operations for our North American head office you’ll lead a multi-disciplinary team with accountability for overall service delivery to our growing North American client base, optimizing our world

Manager, Customer Success

Litera Microsystems
Chicago
21 hours ago
+15
The Manager of Customer Success is responsible for leading a team of people who are actively involved with customers to build relationships, promote adoption, address issues, identify new business opportunities, negotiate contract terms, and for ongoing promotion of the value of our solutions. The Manager and team oversee customer relationships for the duration of their agreements(s) and are responsible for successful retention and growth of annual reoccurring revenue (ARR). Litera Microsystems is a successful, growing, commercial software product company. We at Litera Microsystems are strong believers in a healthy work-life balance with added benefits you don't find everywhere. We work hard, play hard and give back to the community.

Online Support Agent (Nights and Weekends)

Vivid Seats
Chicago
21 hours ago
+16
Onsite attendance required. Receive and respond to inbound e-mail and live chats; gather and verify required information. Develop and present solutions to customer issues. Update internal order notes appropriately. Ensure proper security procedures are followed during all customer interactions. Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information. Make outbound calls to follow up on customer issues as necessary.

Order Fulfillment Associate (Nights and Weekends)

Operations Associate

FourKites, Inc.
Chicago
21 hours ago
+27
YOUR ROLE You’ll be the mastermind behind our customers’ success - managing our customers and carriers experience through your relationships and technical expertise. You’ll become an industry expert, partnering with shippers, brokers, and carriers to unify communication in one place - the FourKites platform. You’ll wow them with your quick and flawless execution of our carrier/broker setup process. RESPONSIBILITIES Onboarding carriers to our

Bento Customer Success/Support

Bento for Business
Chicago
22 hours ago
+15
Be the product expert: Answering questions via chat, phone and email inquiries on features & functionality, you'll be responsible for learning the product inside and out and communicating with customers in a user-friendly way. Account management: Placing calls to our newest customers, welcoming them to the Bento Family and going over best practices for their business needs. Sales: You'll be the go-to to provide program information for inbound pre-sale inquiries as well placing calls to follow up with inactive customers. Compliance: As a financial product/service, there are various rules and regulations that must be met in order to get new customers on-boarded. Calling customers to collect necessary documents and reviewing enrollments to ensure that these requirements are met. Creative problem solving: There are a variety requests that may come your way: from a card being lost or stolen to having log in trouble, you'll handle them all. Sometimes the answer will be straightforward, sometimes it will take a keen eye and a knack for investigation-- you'll ask the right questions to get to the facts, and find a creative way to provide the ideal, accurate solution. Collaborate: You'll have endless opportunities to work with various parts of the business by troubleshooting and triaging technical issues. You'll be interfacing with developers, designers, and other internal and external key stakeholders to support client needs as new bugs are discovered and get escalated. Customer advocacy: You'll be the voice of the customer; the customer champion. The customer feedback you'll solicit and compile will help drive product and process improvement and customer satisfaction.

Customer Service Representative

SpotHero
Chicago
22 hours ago
+21
SpotHero is seeking Customer Heroes to join our quickly growing team! At SpotHero, we are as passionate about our customers as we are about parking cars. As a Customer Hero, you will be our customers’ first point of contact and you will have the opportunity to show them what SpotHero is all about. You will be a hero to our customers, answering their calls and responding to emails in order to best assist them in getting where they need to go with confidence.  

Manager, Customer Development

Sprout Social
Chicago
1 day ago
+47
Sprout Social is seeking a talented Sales leader to oversee a team of Account Executives on our expanding Customer Development team. Our Customer Development Account Executives are focused on generating new business from existing customers as their product specialist, identifying opportunities for upselling, and increasing individual account values. This team is equally driven by a customer-centric mentality as well as a desire to close new business. The ideal candidate has a strong background in sales and customer relations/account management. This candidate must be highly motivated, possess outstanding communication skills and be willing to work in a fast-paced, dynamic and growing environment. The Manager of Customer Development draws on their experience when coaching direct reports, analyzing data, evaluating workflow processes and working with various operational tool sets.

Customer Success Manager

Hireology
Chicago
1 day ago
+19
Hireology’s technology empowers businesses to build great teams.  Over the last seven years, we’ve grown from a startup to a market-leading organization with over 150 team members, and we’ve created an award-winning culture that makes this company an amazing place to work. It’s with that in mind that Hireology is looking to add a member to the Customer Success team. The Customer Success Manager will focus on building strong, trusted partnerships

CUSTOMER SUCCESS MANAGER

Centro
Chicago
1 day ago
+28
As a Customer Success Manager, you’ll own the partner relationship from the time of onboarding forward. You will partner with your clients to identify and meet their business objectives, and ensure success as they adopt a new platform. From training them on campaign set up and optimization, to defining packages and pricing, you’ll own the day-to-day and become an integral part of your clients’ digital strategy. The successful candidate will be steeped in the world of digital advertising technology, and will help to grow revenue by providing raving fan support to our advertiser partners. Applicants for this job role should be highly comfortable and knowledgeable about the internet in general, have a background in sales or client services, and be highly confident in their ability to quickly learn about advanced software and technology.

Senior Client Success Manager

Ensono
Chicago
1 day ago
+35
The Client Experience and Success team is responsible for developing client relationships that promote retention and loyalty while ensuring that our clients derive maximum value from Ensono’s solutions and services. As a team, we are on a mission to transform each client’s experience, while becoming an industry-leading Managed Services Provider. We are looking for passionate client advocates who are willing to drive change and help their customers achieve great things. The Client Success Manager is the primary point-of-contact responsible for identifying each unique customers’ business outcomes and aligning Ensono products, services and support to help them achieve their goals. Our Client Success Managers are growing their careers while building experience across multiple accounts, dealing with a range of issues and learning a variety of industries.

Client Support Engineer Level 2

Director of Customer Success and Operations

Agentis
Chicago
2 days ago
About Us   Agentis is a Chicago-based data analytics and SaaS platform provider that empowers energy providers and their business customers to optimize energy consumption.   Our SaaS customer engagement platform has been deployed to over 1.5 million businesses nationwide and growing.  We combine our strengths of data visualization, data science, and software development to create compelling and powerful customer experience.   At the

Member Services Representative 10:30 AM - 7:30 PM

Rewards Network
Chicago
1 day ago
+12
The Member Services Specialist is responsible for providing world class customer service to members. The individual in this role will demonstrate strong customer relationship skills by ensuring member needs are addressed quickly with responses delivered in a timely manner.

Senior Customer Support Analyst

STATS
Chicago
2 days ago
+16
Provide technical support & oversight for urgent client issues. Manage non-urgent issues, partnering with engineering, account management, technical account management. Advocate for customer by pushing for swift resolutions. Share insights and ideas to continuously improve support processes to ensure customer satisfaction. Partner with Account Team to respond to prospect inquiries. Execute new customer installations. Use your deep STATS product & process knowledge to build exhibits for new customer contracts. Become product experts; drive support training programs for on boarding of support team. Partner with product team and account managers to develop and deliver data feed enhancement announcements to customers. Participate in rotating on-call responsibilities to ensure customer complaints are resolved quickly 24/7/365.

Client Operations Analyst

NextCapital
Chicago
2 days ago
+11
JOIN OUR TEAM NextCapital is seeking a Client Operations Analyst to support senior investment professionals in the management and oversight of the firm's investment management process. The individual fulfilling this position will assist the Service Delivery team in monitoring transactions and advice; support operations, sales and client efforts; coordinate with the portfolio management and Technology groups to ensure quality of the investment

Key Holder

Trunk Club
Chicago
2 days ago
+17
Assist with managing, developing, training and coaching Clubhouse Operations associates. Delegate daily core area tasks based on needs of the business (primary owner of Daily Hourly). Support Asst. Managers with Core Areas. Coordinate ordering and maintenance of stock levels for operational and branded supplies. Manage weekly Custom Fabric Out process and book maintenance. Identify and maintain continuous improvement updates in all core areas. Cross-train on all Clubhouse Operations core areas and provides support anytime required. Opening and closing responsibilities of the clubhouse. Provide remarkable service to customers and the sales team.

Client Relationship Manager - Enterprise Specialis…

Envoy Global
Chicago
2 days ago
+27
The Customer Relationship Manager, Enterprise Specialist, is responsible for assisting Envoy's clients with a proactive approach to driving solutions to customer issues. Allowing for greater adoption and retention to improve service and growth for our customers. As the face of our company to our customer(s), you will also embody the mission and culture of Envoy – to make it easier for people to work anywhere in the world. The ultimate objective

Operations Specialist

Grubhub
Chicago
2 days ago
+23
We’re looking for an exceptionally driven and detail-oriented individual with a roll-up-your-sleeves attitude to join the Market Operations team. You’ll be responsible for ensuring consistent execution of day-to-day operations of your respective area, focusing on monitoring delivery orders and ensuring timely delivery.  Using real time data, the Operations Specialist identifies potential delivery issues and solves them before they become problems- they do this using tracking and mapping tools, contacting drivers and re-assigning orders. A real self-starter, you should have a passion for solving hard problems -- plus a proven track record of getting things done.

Catering Concierge Associate

Command Center Analyst SHIFT: 9:30 PM - 8:00 AM CST

Customer Service, Bilingual

Kin Insurance
Chicago
2 days ago
+25
You’re the first line of defense for our customers: you’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It’s important you’re knowledgeable in the property insurance space, so we’ll help you obtain your P&C license. When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Our business is constantly growing and it’s important we make changes in real time.

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