Senior Customer Support Analyst
Provide technical support & oversight for urgent client issues.
Manage non-urgent issues, partnering with engineering, account management, technical account management.
Advocate for customer by pushing for swift resolutions.
Share insights and ideas to continuously improve support processes to ensure customer satisfaction.
Partner with Account Team to respond to prospect inquiries.
Execute new customer installations.
Use your deep STATS product & process knowledge to build exhibits for new customer contracts.
Become product experts; drive support training programs for on boarding of support team.
Partner with product team and account managers to develop and deliver data feed enhancement announcements to customers.
Participate in rotating on-call responsibilities to ensure customer complaints are resolved quickly 24/7/365.