Chicago Tech Jobs and Startup Jobs

5

Manager, Customer Development

Sprout Social
Chicago
19 hours ago
+47
Sprout Social is seeking a talented Sales leader to oversee a team of Account Executives on our expanding Customer Development team. Our Customer Development Account Executives are focused on generating new business from existing customers as their product specialist, identifying opportunities for upselling, and increasing individual account values. This team is equally driven by a customer-centric mentality as well as a desire to close new business. The ideal candidate has a strong background in sales and customer relations/account management. This candidate must be highly motivated, possess outstanding communication skills and be willing to work in a fast-paced, dynamic and growing environment. The Manager of Customer Development draws on their experience when coaching direct reports, analyzing data, evaluating workflow processes and working with various operational tool sets.

Director, Customer Success - Assigned

Sprout Social
Chicago
2 weeks ago
+47
Sprout Social is seeking a talented Customer Success leader to oversee and grow our Assigned team within our Customer Success department. The Director of Customer Success will contribute to the development of a world-class Customer Success organization that ensures our customers achieve desired outcomes through the adoption of Sprout Social’s software. The Assigned team handles our largest, most sophisticated enterprise accounts with a high-touch approach to retention and management. The Director will lead this team across a portfolio of diverse and social-savvy accounts and be responsible for achieving retention quotas, hiring and developing managers and individual contributors, directly engaging with customers, and collaborating with other teams across Sprout Social. The Director will help execute different strategies to retain and grow our enterprise programs in conjunction with Marketing, Product, Support, and Sales.

Customer Success Manager, Scale

Sprout Social
Chicago
2 weeks ago
+47
As a Customer Success Manager at Sprout Social, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with names like Evernote, adidas, West Elm and Edelman. Our team prides ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experience to each and every customer. As a whole, Sprout supports the social media efforts of over 25,000 brands around the globe.

Customer Support System Operations Manager

Sprout Social
Chicago
2 weeks ago
+47
Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout Social team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Meet with external teams, including IT, Data Science, Sales/Success and Engineering. Help set a framework for our company-wide Customer Experience metric dashboard(s). Gain an understanding on current systems, operations and opportunities. Build and advise on 6 month project roadmap for CRM and Channel Management. 

Customer Success Manager, Agency

Sprout Social
Chicago
3 weeks ago
+47
As a Customer Success Manager at Sprout Social, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with names like Evernote, adidas, West Elm and Edelman. Our team prides ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experience to each and every customer. As a whole, Sprout supports the social media efforts of over 25,000 brands around the globe.

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