Chicago Tech Jobs and Startup Jobs

2

Customer Success Associate for Health Tech Startup…

CancerIQ
Chicago
1 week ago
+20
As the primary customer contact, the Customer Success Associate works in tandem with the Product Specialist to lead day-to-day activities that empower a healthcare provider to start, run, and grow its own in-house genetics program. To achieve this, the Product Specialist/Customer Success Associate team insures each CancerIQ customer site is operating smoothly, achieving key performance metrics (KPI’s) and, as a result, is poised for growth.

Customer Success Manager

HealthJoy
Chicago
2 weeks ago
+16
Build strong relationships with our enterprise customers to ensure they feel empowered to use HealthJoy independently, and are seeing value from our product. Manage customers through the entire lifecycle including onboarding and training new clients, as well as providing technical support to existing. Develop & refine company methodology, process and documentation guidelines related to implementation and ongoing customer success. You’re a teamplayer. Assist with onboarding of additional team members and provide ongoing training and development to create a highly proficient support structure for the Customer Success team. Provide proactive account analysis and identify incremental areas of improvement through NPS scores. Keep up-to-date on the latest patient/customer support technologies and industry trends to aid in our scaling efforts.

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