Chicago Tech Jobs and Startup Jobs

14

Bento Customer Success/Support

Bento for Business
Chicago
17 hours ago
+15
Be the product expert: Answering questions via chat, phone and email inquiries on features & functionality, you'll be responsible for learning the product inside and out and communicating with customers in a user-friendly way. Account management: Placing calls to our newest customers, welcoming them to the Bento Family and going over best practices for their business needs. Sales: You'll be the go-to to provide program information for inbound pre-sale inquiries as well placing calls to follow up with inactive customers. Compliance: As a financial product/service, there are various rules and regulations that must be met in order to get new customers on-boarded. Calling customers to collect necessary documents and reviewing enrollments to ensure that these requirements are met. Creative problem solving: There are a variety requests that may come your way: from a card being lost or stolen to having log in trouble, you'll handle them all. Sometimes the answer will be straightforward, sometimes it will take a keen eye and a knack for investigation-- you'll ask the right questions to get to the facts, and find a creative way to provide the ideal, accurate solution. Collaborate: You'll have endless opportunities to work with various parts of the business by troubleshooting and triaging technical issues. You'll be interfacing with developers, designers, and other internal and external key stakeholders to support client needs as new bugs are discovered and get escalated. Customer advocacy: You'll be the voice of the customer; the customer champion. The customer feedback you'll solicit and compile will help drive product and process improvement and customer satisfaction.

Member Services Representative 10:30 AM - 7:30 PM

Rewards Network
Chicago
1 day ago
+12
The Member Services Specialist is responsible for providing world class customer service to members. The individual in this role will demonstrate strong customer relationship skills by ensuring member needs are addressed quickly with responses delivered in a timely manner.

Client Operations Analyst

NextCapital
Chicago
2 days ago
+11
JOIN OUR TEAM NextCapital is seeking a Client Operations Analyst to support senior investment professionals in the management and oversight of the firm's investment management process. The individual fulfilling this position will assist the Service Delivery team in monitoring transactions and advice; support operations, sales and client efforts; coordinate with the portfolio management and Technology groups to ensure quality of the investment

Customer Service, Bilingual

Kin Insurance
Chicago
2 days ago
+25
You’re the first line of defense for our customers: you’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It’s important you’re knowledgeable in the property insurance space, so we’ll help you obtain your P&C license. When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Our business is constantly growing and it’s important we make changes in real time.

Customer Success Manager

Avant
Chicago
2 days ago
+11
Own the relationship one of our B2B bank partners and align on goals, roadmaps and business plans. Execute new features for a B2B bank partner and the platform by coordinating and aligning cross functional teams (Engineering, IT, DevOps, Product, Operations). Maintain the health of partner products by setting up automated monitoring and track / diagnose bugs within the tech stack. Work with technical product managers and engineering teams to execute the road map for product enhancements. Collaborate with partner banks to gather business and technical requirements. Ensure clear and timely internal/external communication regarding the health, progress and vision for partner products and our lending as a service platform.

Associate Customer Success Manager

Morningstar
Chicago
5 days ago
+16
In this role within the Enterprise Relationship Management group, you will provide world-class support and service to our institutional clients by understanding how our clients use our solutions to drive their business and by assisting the sales team in identifying new business opportunities. This team is committed to delivering innovative products including Morningstar Licensed Data, Global Document Library, Morningstar Essentials, API Center, Morningstar Advisor Workstation, Integrated Web Tools, Financial Communications, Andex and Syndication. This position is based in our Chicago office. As a Relationship Manager Team Lead, you will direct and mentor a team of relationship managers in addition to supporting your own clients and collaborating with internal teams. This position is based in our Chicago office. 

Relationship Manager Team Lead

Customer Success Manager

Compliance Specialist

Enova
Chicago
1 week ago
+24
Review and respond to escalated customer complaints (escalated by Customer Service Representatives). Respond to routine compliance-related questions; escalate any complex or high risk matters to the Compliance Manager). Provide complaint reporting and prepare recommendation regarding training needs based on complaint analysis. Handle escalated customer complaints via telephone, email or written correspondence. Respond to written customer correspondence. Handle incoming/outgoing mail correspondence. Assist with preparation for regulatory examinations and internal audits. Perform other functions as assigned by management.

Account Manager

Paro
Chicago
2 weeks ago
+12
Why Paro?The hardest jobs are the ones we can’t do. That’s why small and midsize businesses come to us to help solve their finance-related needs. And that’s why we need you, someone who can help us manage our ever-growing client base as we continue to support the businesses who rely on us and our network of highly vetted finance professionals.

CUSTOMER SUCCESS MANAGER

Trading Technologies International, Inc.
Chicago
2 weeks ago
Are you interested in pursuing your passion in an industry that demands innovation? We are seeking an enthusiastic and results-driven Customer Success Manager to join our Customer Success team in Chicago. Our ideal candidate will be fanatical about client service and relentlessly committed to helping our customers succeed by any means necessary. A successful CSM will develop strong relationships, ensure user satisfaction and drive product adoption to build brand loyalty, increase retention and grow our user base.

Insurance Customer Advocate- P&C Insurance

Clearcover
Chicago
2 weeks ago
+36
Customer Advocates (CAs) at Clearcover have an important and unique role – to help the customer resolve all questions or issues they have with our products and services. This isn’t the old “please hold while I find someone with the right script” type of customer service job. It’s a “let’s get creative and solve your problem together” kind of position. 

Insurance Customer Advocate (No License Required)

Clearcover
Chicago
2 weeks ago
+36
Customer Advocates (CAs) at Clearcover have an important and unique role – to help the customer resolve all questions or issues they have with our products and services. This isn’t the old “please hold while I find someone with the right script” type of customer service job. It’s a “let’s get creative and solve your problem together” kind of position. For this role, no previous insurance experience is required. However, you should have experience delivering excellent customer service at a technology company and be patient, empathetic, communicative and genuinely excited to help people.

Claims Manager- Auto Physical Damage

Clearcover
Chicago
2 weeks ago
+36
Who's Clearcover? Clearcover is the smarter car insurance company. We use powerful technology to offer everyday drivers better coverage for less money. We’re proud to be one of the fastest growing startups in Chicago, and we’re currently looking to add a few more extraordinary people to our team. What is the Auto Physical Damage Claims Manager? Everyone needs insurance, but let’s be transparent, nobody is excited about it. At Clearcover, we know

Loan Servicing Assistant Manager

Guaranteed Rate
Chicago
2 weeks ago
+10
Our one goal is to be an advocate for our Customers and lead them through the mortgage servicing process.  If you’re someone with mortgage experience looking for a challenging career at a growing company look no further!  The individual awarded this role will participate in and assist in the day to day management of our mortgage loan servicing department and oversee/implement policies and procedures to enhance our borrower experience.  The ideal candidate will possess extensive customer service experience, some escrow management, and some general mortgage servicing, including collections and related litigation experience. Additionally, qualified candidates should be familiar with all governing regulations, laws, and best industry practices.

Technical Implementation Analyst

BlazePortfolio
Chicago
3 weeks ago
+11
BlazePortfolio is seeking an exceptional Technical Implementation Analyst that has what it takes to ensure the success of our clients.  At BlazePortfolio we deliver streamlined SaaS technology solutions to investment professionals. The analyst will become a product expert and will lead implementations of our trade management platform. This is a unique opportunity for a self-starter who is looking to be one of the early hires of a rapidly growing

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