Chicago Tech Jobs and Startup Jobs

5

Senior Client Success Manager

Ensono
Chicago
1 day ago
+35
The Client Experience and Success team is responsible for developing client relationships that promote retention and loyalty while ensuring that our clients derive maximum value from Ensono’s solutions and services. As a team, we are on a mission to transform each client’s experience, while becoming an industry-leading Managed Services Provider. We are looking for passionate client advocates who are willing to drive change and help their customers achieve great things. The Client Success Manager is the primary point-of-contact responsible for identifying each unique customers’ business outcomes and aligning Ensono products, services and support to help them achieve their goals. Our Client Success Managers are growing their careers while building experience across multiple accounts, dealing with a range of issues and learning a variety of industries.

Client Support Engineer Level 2

Advisory Solution Architect, Customer Service Mana…

ServiceNow
West Suburbs
1 week ago
+41
As a Advisory Solution Architect, Customer Service Management (CSM), you will be responsible for supporting the product sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value. You will play a key role in the sales process by facilitating customer requirements discovery sessions, building reusable assets such as demos, configuring the product for proof of concepts, and gathering customer feedback for future product innovation. Strong technical, sales and consulting skills as well as the ability to translate technical capabilities into business benefits are crucial for this role.

Director of Customer Service

StratEx
Chicago
1 week ago
+18
The Director/Manager of the Customer Service team is responsible for the success of the growing StratEx customer service department. This position will be responsible for: managing the daily activities of an inbound/outbound service team, identifying and executing on process improvement opportunities as well as areas for standardization, introducing KPIs to manage performance, providing employee coaching and development, and increasing efficiency

Customer Service Representative

SMS Assist
West Suburbs
1 week ago
+18
The Customer Service Representative is the primary point of contact for SMS Assist customers to resolve questions, log work orders, or follow up on work orders. This role handles a variety of requests via phone or email.  We are seeking an individual who will provide an amazing customer experience to every customer they interact with, takes ownership for resolving customer issues, and looks for ways to improve the customer experience. 

Client Support Specialist

Buildout, Inc.
Chicago
2 weeks ago
+17
As a member of the team, you will troubleshoot and analyze customer emails and live chats to provide them with an effortless customer experience. You should be driven to help customers and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality customer experience requires patience, empathy, and the desire to continuously polish your skills and grow.

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