Chicago Tech Jobs and Startup Jobs

13

Strategic Digital Account Manager

TransUnion
Chicago
1 day ago
+14
·       Serves as an integral link between the Market & Business Development, Sales Engineering, and Delivery Operations teams facilitating internal coordination, if effort to retain revenue by acting as the strategic advisor on solutions across all TU DMS products. ·       Help scale DMS business with process & revenue driven mindset by making recommendations to leadership on improving performance or features of products and producing growth and adoption by clients. ·       Grow and nurture clients into long-term relationships with a solution-oriented and analytical approach. ·       Devising and implementing digital marketing & test strategies, compiling measurement & analyzing data support clients’ business needs.

Relationship Manager Team Lead

Morningstar
Chicago
3 days ago
+16
Morningstar seeks a Team Lead to manage the training and development of the Relationship Managers as well as manage the Relationship Management team. The Team Lead will own the collection, maintenance, and reporting of CSM team KPIs and support ad-hoc key initiatives/projects across the group. The Team Lead will also own the development of the training program for the Relationship Managers and the skill development of the Relationship Managers. This position requires frequent client-facing travel and is based in Chicago. 

Customer Success Manager

Associate Customer Success Manager

Client Success Manager

Returnly
Chicago
4 days ago
Returnly is looking for a Client Success Manager. As a Client Success Manager, you will work with our mid-market clients and be responsible for managing the overall client relationship and components of the client’s Returnly Solution. We are looking for a motivated individual who is an experienced leader, adept at developing strong relationships with clients at both the strategic and tactical level, while having the technical prowess for understanding all aspects of our solution. The role requires proactive engagement with our customers including strategic planning, relationship management and the ability to explain solutions to our customers to deliver product adoption and customer retention. This is not a sales position but a relationship management position. This person is ultimately responsible for owning the long-term relationship with our clients, and is motivated by client retention, providing business solutions and identifying opportunities to extend products and services into the client account. Additionally, they have the ability to wear multiple hats.

Operations Strategy Associate- Partner Services

Avant
Chicago
5 days ago
+11
This role is responsible for oversight of program performance for banking partners. In the role, you will act as the single point of contact between Operations Strategy and the Partner Service team. The position will have the opportunity to interface with internal and external parties and will ensure that the Operations organization is ready to successfully execute projects and initiatives.

Compliance Coordinator

Client Success Specialist

Rewards Network
Chicago
1 week ago
+12
The Client Services Specialist is responsible for reviewing client accounts and responding to questions and resolving issues. The individual in this role will ensure that client needs are addressed quickly with responses delivered in a timely manner. He/she will communicate with various departments to find resolutions to more challenging questions or issues that may arise. This individual will also assist the Sales team with any questions they may have relating to merchant accounts, policies and documents.

Customer Success Ambassador

Guaranteed Rate
Chicago
1 week ago
+10
As a Customer Success Ambassador, you will be supporting our Customer Care Helpline through e-mail and phone support; acting as our customer’s internal advocate and collecting important customer feedback to help improve internal processes. You’ll also be managing Guaranteed Rate’s online brand and reputation via various online directories. “Putting the Customer First” is an important core value; one which sits at the center of our Customer Success department. You possess stellar communication skills and can provide top-notch customer service even when handling difficult situations. Customer Success is about helping our customers succeed by providing the best user experience possible. We’re able to do so by listening to our customer’s feedback first hand and communicating that internally to departmental stakeholders. You are detail-oriented and a self-starter who is always ready to take on new challenges when given the opportunity. Your positive attitude is infectious, and your professionalism inspires others.

Client Service Representative

Loan Servicing Assistant Manager

Executive Client Coordinator

Account Manager/Insurance

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Bento Customer Success/Support

Bento for Business
Chicago
1 week ago
+15
Be the product expert: Answering questions via chat, phone and email inquiries on features & functionality, you'll be responsible for learning the product inside and out and communicating with customers in a user-friendly way. Account management: Placing calls to our newest customers, welcoming them to the Bento Family and going over best practices for their business needs. Sales: You'll be the go-to to provide program information for inbound pre-sale inquiries as well placing calls to follow up with inactive customers. Compliance: As a financial product/service, there are various rules and regulations that must be met in order to get new customers on-boarded. Calling customers to collect necessary documents and reviewing enrollments to ensure that these requirements are met. Creative problem solving: There are a variety requests that may come your way: from a card being lost or stolen to having log in trouble, you'll handle them all. Sometimes the answer will be straightforward, sometimes it will take a keen eye and a knack for investigation-- you'll ask the right questions to get to the facts, and find a creative way to provide the ideal, accurate solution. Collaborate: You'll have endless opportunities to work with various parts of the business by troubleshooting and triaging technical issues. You'll be interfacing with developers, designers, and other internal and external key stakeholders to support client needs as new bugs are discovered and get escalated. Customer advocacy: You'll be the voice of the customer; the customer champion. The customer feedback you'll solicit and compile will help drive product and process improvement and customer satisfaction.

Account Manager

Paro
Chicago
1 week ago
+12
Why Paro?The hardest jobs are the ones we can’t do. That’s why small and midsize businesses come to us to help solve their finance-related needs. And that’s why we need you, someone who can help us manage our ever-growing client base as we continue to support the businesses who rely on us and our network of highly vetted finance professionals.

CUSTOMER SUCCESS MANAGER

Trading Technologies International, Inc.
Chicago
1 week ago
Are you interested in pursuing your passion in an industry that demands innovation? We are seeking an enthusiastic and results-driven Customer Success Manager to join our Customer Success team in Chicago. Our ideal candidate will be fanatical about client service and relentlessly committed to helping our customers succeed by any means necessary. A successful CSM will develop strong relationships, ensure user satisfaction and drive product adoption to build brand loyalty, increase retention and grow our user base.

Insurance Customer Advocate- P&C Insurance

Clearcover
Chicago
1 week ago
+36
Customer Advocates (CAs) at Clearcover have an important and unique role – to help the customer resolve all questions or issues they have with our products and services. This isn’t the old “please hold while I find someone with the right script” type of customer service job. It’s a “let’s get creative and solve your problem together” kind of position. 

Insurance Customer Advocate (No License Required)

Clearcover
Chicago
2 weeks ago
+36
Customer Advocates (CAs) at Clearcover have an important and unique role – to help the customer resolve all questions or issues they have with our products and services. This isn’t the old “please hold while I find someone with the right script” type of customer service job. It’s a “let’s get creative and solve your problem together” kind of position. For this role, no previous insurance experience is required. However, you should have experience delivering excellent customer service at a technology company and be patient, empathetic, communicative and genuinely excited to help people.

Technical Implementation Analyst

BlazePortfolio
Chicago
2 weeks ago
+11
BlazePortfolio is seeking an exceptional Technical Implementation Analyst that has what it takes to ensure the success of our clients.  At BlazePortfolio we deliver streamlined SaaS technology solutions to investment professionals. The analyst will become a product expert and will lead implementations of our trade management platform. This is a unique opportunity for a self-starter who is looking to be one of the early hires of a rapidly growing

Client Operations Analyst

NextCapital
Chicago
3 weeks ago
+11
JOIN OUR TEAM NextCapital is seeking a Client Operations Analyst to support senior investment professionals in the management and oversight of the firm's investment management process. The individual fulfilling this position will assist the Service Delivery team in monitoring transactions and advice; support operations, sales and client efforts; coordinate with the portfolio management and Technology groups to ensure quality of the investment

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