Client Success Jobs in Chicago

128

Customer Success Manager

PrintWithMe Inc
Chicago
1 hour ago
Are you an organized problem-solver with excellent client-facing skills?  Do you enjoy helping clients maximize a product or service to meet their business goals? If you are nodding "yes" right now, you should strongly consider applying to our new Customer Success Manager role and becoming an integral part of our team.  You will join PrintWithMe at the ground level (just 10 employees right now), and help us realize our mission of making printing

Customer Success Manager

Ansarada
Chicago
3 hours ago
+28
Driving adoption of our platform through continuous increase in value leading to renewal and potential for new business expansion. By understanding our clients requirements, developing and guiding their thinking to identify measures of success, design and effectuate an implementation plan which clearly defines the clients expected requirements, agreed outcomes and creates buy-in while identifying further expansion opportunities. Applying your discovery/questioning skills to anticipate Customers’ requirements, possible challenges and be proactive in addressing and solving them. Facilitate a seamless Customer on-boarding process and Corporate activation experience. Closely monitor adoption rates of Accounts; providing insight to Customers and addressing engagement and adoption issues immediately. Feeding this information back to Sales. Proactively seek opportunities to educate across the business on industry knowledge and customer best practice. Be data-driven with a commitment to process; drive / track consistent engagement process. Creates a hypothesis of need prior to client engagement, through excellent questioning and discovery skills. Provides a demonstration of the service applied to the customer's context. Work collaboratively with collective team to build ideal structure, refine and build value.

Account Manager

Tock
Chicago
6 hours ago
+13
As an Account Manager, you are the face of Tock to our customers. You will be responsible for managing the software implementation process, client relationship, performance analysis, and customer success on Tock’s platform. As an Account Manager, you will work with a roster of esteemed restaurants and share with them how to best utilize Tock to reach their business goals. The successful candidate is a seasoned project manager with a proven track record of being detail oriented, demonstrating excellent communication skills, solving customer questions and problems in a timely fashion, and proactively making strategic business recommendations for customer success.

Manager, Account Management

Cars.com
Chicago
7 hours ago
+27
This position works closely with the Director of Account Management and other managers to execute the team’s goals. The overall approach is to define and implement consistent processes which will exceed internal and external customer expectations. The Manager of Account Management will build relationships with the sales team to ensure success in a high growth online media business. This position is responsible for coaching a team of Account Managers who assist in achieving growth goals. In addition, they will work with their team increase dealer service and retention for the suite of products we sell to franchise and independent dealers. They will need to analyze data, evaluate workflow processes, and work with various operational tool sets. The position is responsible for implementing process and technology improvements to the infrastructure that address operational challenges, while ensuring success in a high growth online media business.

Account Manager, Direct

Customer Support Associate

ManageBac
Chicago
8 hours ago
+14
ManageBac is the leading curriculum first, software as a service, learning platform for International Education, including the full IB curriculum. We are looking for a Support Associate to join the team in our Chicago office. You will be in charge of supporting our base of over 2,500 schools in 120 countries as a Support Associate for ManageBac. http://managebac.com/ http://help.managebac.com/   What you’ll learn in the first 30–45 days Prod

Customer Success Analyst

Monument Labs
Chicago
9 hours ago
Who we are: Monument’s mission is to create an immersive experience between people and their photos. We recognize that photos and videos have the power to build relationships, communicate ideas, and inspire others to capture the world around them. With this in mind, our team is driven to create a cleaner and more meaningful experience after the shutter clicks. Whether we’re designing organization tools or AI-based features to help photographers

Manager, Customer Development

Sprout Social
Chicago
19 hours ago
+24
Sprout Social is seeking a talented Sales leader to oversee a team of Account Executives on our expanding Customer Development team. Our Customer Development Account Executives are focused on generating new business from existing customers as their product specialist, identifying opportunities for upselling, and increasing individual account values. This team is equally driven by a customer-centric mentality as well as a desire to close new business. The ideal candidate has a strong background in sales and customer relations/account management. This candidate must be highly motivated, possess outstanding communication skills and be willing to work in a fast-paced, dynamic and growing environment. The Manager of Customer Development draws on their experience when coaching direct reports, analyzing data, evaluating workflow processes and working with various operational tool sets.

Customer Success Manager (LATAM)

Bringg
Chicago
19 hours ago
+10
Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

Senior Recruiter, Enterprise Talent Solutions

Upwork
Chicago
19 hours ago
+32
As the Enterprise Recruiter at Upwork, you will be partnering with Talent Solutions management to grow and evolve the talent base for our Fortune 500 customers. Come join a collaborative, dynamic team that helps grow the business with our colleagues and embodies the company's mission and values.

Customer Success Manager

Relativity
Chicago
19 hours ago
+21
The Customer Success Manager is responsible for monitoring customer data to identify and address potential issues. His/Her responsibilities include (but are not limited to): onboarding new products, introducing new features, overseeing the upgrade process, and ensuring the resolution of customer issues.

Associate Customer Success Manager

Morningstar
Chicago
22 hours ago
+16
In this role within the Enterprise Relationship Management group, you will provide world-class support and service to our institutional clients by understanding how our clients use our solutions to drive their business and by assisting the sales team in identifying new business opportunities. This team is committed to delivering innovative products including Morningstar Licensed Data, Global Document Library, Morningstar Essentials, API Center, Morningstar Advisor Workstation, Integrated Web Tools, Financial Communications, Andex and Syndication. This position is based in our Chicago office. As a Relationship Manager Team Lead, you will direct and mentor a team of relationship managers in addition to supporting your own clients and collaborating with internal teams. This position is based in our Chicago office. 

Relationship Manager Team Lead

Customer Success Manager

Senior Client Service Representative

Customer Development Account Representative

Hireology
Chicago
1 day ago
+19
The Customer Development Account Representative role is responsible for the full sales cycle within our customer base. This includes qualifying leads, setting appointments, negotiating contract terms, and closing the deal.  We are seeking driven, sales-minded individuals that are looking for an opportunity to join a high-growth startup, and will be rewarded for performance with uncapped growth opportunity.

Implementation Leader

bswift
Chicago
1 day ago
+16
The Implementation Leader (IL) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. The Implementation Leader (IL) is accountable for the relationships for direct market clients during the implementation. The Implementation Leader is responsible for the quality and satisfaction of a new client implementation from the date of hire until the scope of services is transitioned to an ongoing state of service.

Senior Customer Experience Liaison

Client Benefit Analyst

Senior Account Manager

Account Manager

Sr Account Mgr

Sr Health Concierge

TEC Account Manager

Client Relationship Manager

Client Manager - Benefits Administration

Client Benefit Analyst

Account Manager - Ongoing

Account Manager - Benefits Administration

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Bento Customer Success/Support

Bento for Business
Chicago
21 hours ago
+15
Be the product expert: Answering questions via chat, phone and email inquiries on features & functionality, you'll be responsible for learning the product inside and out and communicating with customers in a user-friendly way. Account management: Placing calls to our newest customers, welcoming them to the Bento Family and going over best practices for their business needs. Sales: You'll be the go-to to provide program information for inbound pre-sale inquiries as well placing calls to follow up with inactive customers. Compliance: As a financial product/service, there are various rules and regulations that must be met in order to get new customers on-boarded. Calling customers to collect necessary documents and reviewing enrollments to ensure that these requirements are met. Creative problem solving: There are a variety requests that may come your way: from a card being lost or stolen to having log in trouble, you'll handle them all. Sometimes the answer will be straightforward, sometimes it will take a keen eye and a knack for investigation-- you'll ask the right questions to get to the facts, and find a creative way to provide the ideal, accurate solution. Collaborate: You'll have endless opportunities to work with various parts of the business by troubleshooting and triaging technical issues. You'll be interfacing with developers, designers, and other internal and external key stakeholders to support client needs as new bugs are discovered and get escalated. Customer advocacy: You'll be the voice of the customer; the customer champion. The customer feedback you'll solicit and compile will help drive product and process improvement and customer satisfaction.

Client Success Manager

Heretik
Chicago
1 day ago
+17
About Heretik: Heretik is a lightweight, deployable application that seamlessly integrates into your Relativity instance. Our contract review solution enables Relativity users to extend their favorite e-Discovery tool to corporate transaction and regulatory response use cases, enhancing best practices with minimal disruption. From inception, we’ve prioritized cutting-edge machine learning technology along with workflow capabilities to allow

Executive Digital Producer

closerlook, inc.
Chicago
1 day ago
+19
closerlook's Executive Digital Producer is a proven leader capable of direct client counsel and orchestrating the agency’s resources to deliver outstanding work that surpasses customer expectations. The Executive Producer will have responsibility across an agency book of business and is expected to work closely with their internal counterparts (Account, Creative, Strategy, Technology) and external clients to create the space for great ideas, work and results. The role also is responsible for monitoring and achieving strong results within the agency. This includes financial outcomes, shape process, prioritization of work and maintaining business information systems that allow for informed decision making. We are looking for a person that can model the position and let others experience the difference a talented Executive Producer can make.

Account Manager/Insurance

Guaranteed Rate
Chicago
1 day ago
+10
You are accountable for responding to client request about policy changes, policy updates and coverage questions.  As the Account Manager, you will need to be committed to excellent customer service and feel comfortable cross selling to other products. This is a great opportunity for a high energy multi-tasker with attention to detail.  The Account Manager will interact extensively with clients and carriers to provide all levels of service.

Insurance Retention Specialist

Loan Servicing Assistant Manager

Executive Client Coordinator

Account Manager

Groupon
Chicago
2 days ago
+10
As an Account Manager, you will connect with them every single day. We focus on nurturing relationships with Groupon merchants and providing them extraordinary levels of support. We spend our days learning about their needs and how to improve these relationships to ensure retention and growth of these accounts. You'll be responsible for answering inbound merchant questions and inquiries from our phone queue. Our merchants have questions - and you have answers.

Merchant Development Representative

Customer Success Associate

Hireology
Chicago
2 days ago
+19
The Customer Success Associate will work alongside a team of Associates to provide both proactive and reactive support to our customer base. This individual will not own a book of customers but, instead, will share responsibility for providing strategic support to our customer base along with his/her team. Ultimately this individual will be tasked with helping our customers effectively utilize the Hireology platform/process which, by result, will lead to better hiring decisions.

Customer Success Operations Administrator

Numerator
Chicago
2 days ago
+10
The Customer Success Operations Administrator role is a newly created position with an expanding team at Numerator. This role will be shaped based on the needs of the business and it is important that the administrator is agile and can comfortably move between tasks that will range from tactical to strategic, as this individual will own their portion of Gainsight throughout all phases.

Client Services Analyst

Client Director - CPG Clients

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