Chicago Startup & Tech Jobs | Built In Chicago

Chicago Tech Jobs and Startup Jobs

125

Senior Customer Experience Liaison

bswift
Chicago
8 hours ago
+16
The liaison role will be a key member of our benefits service delivery team spanning across our service center and client services team. The role will be a key driver in representing the voice of the customer across all service towers. The ideal candidate will have deep core HW knowledge and an equally matching expertise in service center delivery operations. Exceptional communication skills and ability to navigate and influence change across a highly matrixed organization is a must. Ability to work and thrive in a high growth and rapid change environment is key!

Client Benefit Analyst

Senior Account Manager

Account Manager

Sr Account Mgr

Sr Health Concierge

TEC Account Manager

Client Relationship Manager

Client Manager - Benefits Administration

Client Benefit Analyst

Director

Account Manager - Ongoing

Account Manager - Benefits Administration

Implementation Leader

Load 10 more jobs14 jobs at bswift

Junior IT Support Specialist

Hireology
Chicago
8 hours ago
+19
In this newly created role, the Junior IT Support Specialist will support both in office and remote employees with a wide variety of technical challenges ranging from workstation issues, email issues, printer issues, and basic networking and server support. The ideal candidate will have the ability to respond promptly and empathetically to problems in high-pressure situations and resolve issues in a calm and efficient manner. They will also work closely with other members of the technical team to continue to define and implement best practices.

Solutions Consultant

LogicGate
Chicago
9 hours ago
We are seeking an energetic Customer Success Manager that has a passion for delighting customers by delivering winning solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.

Salesforce Administrator

Showpad
Chicago
19 hours ago
+17
About Showpad At Showpad, personalities and cultures connect across oceans to create something extraordinary. As a top 10 software company in the Inc. 5,000 Europe list, Showpad is changing the game when it comes to sales enablement. Our employees create the engagement and impact that drives our success as we expand globally.In the morning, we’re drinking San Francisco cold brew coffee with a side of Portland doughnuts – English scones for

IT Support Technician

Cloud5 Communications
Chicago
1 day ago
The IT Support Technician provides support solutions for all Cloud5 technology needs.  The IT Support Technician oversees and executes on internal Help Desk activity, equipment provisioning, and system maintenance and security.  Thorough yet concise documentation and communication is necessary to succeed in this role.

General

CityBase
Chicago
1 day ago
Don't see an open role that matches your experience at CityBase? Submit your resume here, we will review and someone will be in touch with you!

Manager, Solution Consulting - Strategic Accounts

ServiceNow
Chicago
1 day ago
+27
Partner with Regional Sales Director to develop effective GTM strategies. Lead Pre-Sales team focused on achieving tangible customer outcomes. Create Pre-Sales individual and team development plans. Operate in a matrixed environment. Lead cross functional teams to achieve common goals; internally and externally. Be a player-coach when required based on needs of the team. Act as executive Pre-Sales contact within strategic customers. Combine your business, sales and technical acumen to help lead teams to achieve customer goals. Help ServiceNow achieve its next phase of growth!

Advisory Solution Architect, Customer Service Mana…

ServiceNow
Chicago
1 day ago
+27
As a Advisory Solution Architect, Customer Service Management (CSM), you will be responsible for supporting the product sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value. You will play a key role in the sales process by facilitating customer requirements discovery sessions, building reusable assets such as demos, configuring the product for proof of concepts, and gathering customer feedback for future product innovation. Strong technical, sales and consulting skills as well as the ability to translate technical capabilities into business benefits are crucial for this role.

Success Project Specialist

StratEx
Chicago
1 day ago
+15
StratEx handles HR and Payroll services for small to mid-sized companies. The Success Project Specialist supports the execution of key client initiatives. They work closely with our Client Success Managers as well as directly with clients to set up new, or update current, client projects within our system, troubleshoot client issues, and deliver training to ensure our clients are properly using our software. Job Responsibilities/Essential

Customer Success Manager

Yello
Chicago
1 day ago
+24
About The Role We are looking for strategic, results-driven Customer Success Managers to engage, retain, and enable our customers to maximize the full value of Yello’s solutions. As the trusted advisor and advocate for our customers, the Customer Success Manager (CSM) manages the overall relationship with assigned customers throughout the post-sales lifecycle. The CSM is responsible for guiding customers to success and driving product adoption,

Coordinator, Logistics & Device Management

Implementation Consultant

Ocean Carrier Manager

FourKites, Inc.
Chicago
1 day ago
+17
You’ll play an instrumental role in evolving and deploying our ocean product - managing both our relationships and technical integrations with ocean carriers to ensure our customers’ success. You’ll bring your ocean expertise to the team, partnering with shippers, freight forwarders, and carriers to unify data and communication through the FourKites platform. This role will be in our Chicago office.

Director of Customer Service

StratEx
Chicago
1 day ago
+15
The Director/Manager of the Customer Service team is responsible for the success of the growing StratEx customer service department. This position will be responsible for: managing the daily activities of an inbound/outbound service team, identifying and executing on process improvement opportunities as well as areas for standardization, introducing KPIs to manage performance, providing employee coaching and development, and increasing efficiency

Solutions Manager

Echo Global Logistics
Chicago
2 days ago
+15
Part of the Operations department reporting to the Director of Solutions, you will act as a manager for the solutions department coordinating and executing the continuous improvement initiatives associated with our existing Managed Transportation clients. This is a key role that will lay the groundwork for successful, long term client partnerships as well as continued strong partnerships with current clients. Throughout the solutions process, you will be required to partner with several internal and external stakeholders at different stages. You will need to support the sales process both before and after signing new clients and keep all parties focused on both achieving new clients and successful on-boarding and maintenance of those clients who partner with Echo. Major responsibilities of this position include, but are not limited to: Managing the solutions team to ensure forward progress of all projects, work with Business Development and sales to qualify and build solutions for new clients, ensure continuous process improvement, and development of all team member skills.

Salesforce Administrator

Claims Coordinator

IT Security Engineer

Dispatch - 2nd/3rd shift

Load 1 more jobs5 jobs at Echo Global Logistics

DevOps Engineer

Seismic
Chicago
2 days ago
+18
Identify tools needed to monitor custom solutions put in place by Solution Architects and Implementation Engineers. Successfully implement use of monitoring tools and customize to meet monitoring and alerting business needs.  Analyze logs and error messages to determine source of issue. Debug code and troubleshoot to try and resolve issues. Deliver troubleshooting steps and debugging info to engineering teams for resolution. Create documentation and processes to allow Engineers to restore service by performing triage, recovery and validation steps for application, network, system and database events.  Establish procedures for alarm handling and escalation.  Create reporting and analysis for health of monitored solutions and identify areas of risk and customer exposure.  Establish framework for NOC duties and responsibilities. Identify coverage and response needs for monitored assets.  Identify hand-offs between departments, SLAs, and responsibilities between groups.  Responsible for the tracking of incidents and requests from initial identification through to resolution, ensuring that appropriate categories for logging and escalating incidents and requests are used. Establishing feedback loop between technical solutions and stakeholders for ongoing improvements.  Work closely with Solution Consultants and Implementation Engineers to scope monitoring and alerting needs for customer solutions in advance of implementation.

Customer Success Manager

Director of Account Management

Snapsheet
Chicago
2 days ago
+48
As the Director of Account Management, you coach our Account Managers to be curious problem solvers who drive results. You ensure that our clients are getting the attention they need and that every target is being hit. You aren’t afraid to get your hands dirty as you work directly with your team to build and enhance relationships. With your previous success dealing with ambiguity, you operate well in a high-growth environment and thrive when solving complex problems. As a strong relationship-builder you understand the importance of utilizing data to tell a story and coach your team to do the same.

Customer Success Specialist-Bilingual

Customer Success Specialist

Executive Assistant

Client Strategy Associate

Business Operations Consultant - Transactions

Load 2 more jobs6 jobs at Snapsheet

Account Manager

ActiveCampaign
Chicago
2 days ago
+18
As a Customer Success Manager at ActiveCampaign, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with more than 60,000 businesses around the world. Our customers rely on ActiveCampaign to make smarter business decisions based on data-driven analytics and workflows. We pride ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experiences to each and every brand.

Product Support Specialist

Director of Customer Support

Manager, Customer Success

Technical Solution Analyst

iManage
Chicago
2 days ago
+16
Engage stakeholders at clients (and prospective clients) in envisioning exercises, as well as detailed requirements and solution envisioning. Facilitate group and stakeholder solution review sessions. Map client requirements to iManage products and solutions design. Implement solutions through configuration, scripting and implementation software development, when necessary. Communicate and document envisioned solutions visually and in written word form to customers and prospects. Provide billable technical project management services on large and small-scale projects. Generate comprehensive technical delivery plans. Ensure ongoing quality for solutions delivery including formalized QA methodologies, etc.

Support Engineer

Jr Systems Engineer (Cloud)

GiveSmart by Community Brands
Chicago
2 days ago
+16
* Ensuring that service components under management are monitored 24x7 for availability, capacity, and performance in Windows and Linux based cloud environments. * Collaborate with the team to complete projects and work-streams in a professional manner including achievement of on-time/on-budget goals and frequent project status updates. * Creating the appropriate documentation for our systems, including architecture and network diagrams and support procedures. * Leading incident response teams as necessary to mitigate and deal with adverse events affecting our infrastructure. * Define and prioritize service automation work in line with the wider infrastructure and corporate strategy. * Architect and design solutions that will live within Microsoft Azure, Amazon Web Services, and Google Cloud Platform.

Executive Assistant

Hireology
Chicago
2 days ago
+19
The Executive Assistant is the person who enables us to ensure we delight our employees, candidates and customers, unlock our company’s full potential, and deliver lasting growth. We’ve grown exponentially, and we will continue to grow even more - our Executive Assistant will help us get there faster by ensuring the Senior Executive team is supported in their roles

Senior Support Account Manager

ServiceNow
Chicago
2 days ago
+27
As a SAM, you will be responsible for a defined territory of accounts providing a high-touch support experience to our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for support related requests.  Working as a support advocate, the SAM helps coordinate efforts within ServiceNow to ensure timely resolution of incidents and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries and driving status updates on all open high-priority incidents.  A SAM should be comfortable presenting to all levels within an organization including C-Level contacts.

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $37,789
Min: $30K
Max: $45K
Office Manager $52,600
Min: $20K
Max: $70K
Technical Support $53,891
Min: $36K
Max: $90K
Operations Associate $56,300
Min: $32K
Max: $96K
Desktop Support $57,607
Min: $45K
Max: $75K
Sales Operations Analyst $58,538
Min: $40K
Max: $85K
Client Success Manager $63,410
Min: $37K
Max: $115K
Customer Support Manager $70,975
Min: $37K
Max: $130K
Business Analyst $71,313
Min: $35K
Max: $124K
Operations Manager $83,759
Min: $41K
Max: $150K
Business Intelligence Analyst $86,933
Min: $45K
Max: $135K
Senior Business Analyst $93,125
Min: $67K
Max: $125K
Sales Operations Manager $93,695
Min: $70K
Max: $167K
Marketing Operations Manager $103,422
Min: $80K
Max: $125K
Director of Operations $115,875
Min: $80K
Max: $167K
Director of Customer Success $117,393
Min: $70K
Max: $181K
Vice President of Operations $173,818
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $241,769
Min: $135K
Max: $600K

Top Chicago Companies Hiring for Operations

+20
Professional Services
+23
eCommerce, Food
+16
Enterprise Web, Fintech

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