Chicago Startup & Tech Jobs | Built In Chicago

Chicago Tech Jobs and Startup Jobs

32

Account Manager — Chicago, IL

Tock
Chicago
12 hours ago
+27
As an Account Manager, you are the face of Tock to our customers. You will be responsible for managing the software implementation process, client relationship, performance analysis, and customer success on Tock’s platform. As an Account Manager, you will work with a roster of esteemed restaurants and share with them how to best utilize Tock to reach their business goals. The successful candidate is a seasoned project manager with a proven track record of being detail oriented, demonstrating excellent communication skills, solving customer questions and problems in a timely fashion, and proactively making strategic business recommendations for customer success.

Senior Manager, Training

Grubhub
Chicago
14 hours ago
+23
The Senior Manager, Training will be responsible for the design, delivery, and management of the Training function for Grubhub Care. The role will be responsible for all aspects of training development, delivery, evaluation, and management. This is a unique opportunity that will allow the individual to develop and elevate the Training function and capabilities for Grubhub Care collaborating cross-functionally with different parts of the business to help provide a world-class customer experience to our diners, driver, restaurants and corporate clients.

Contact Center Manager (SHIFT: 8:00 AM - 5:00 PM Sun/Mon Off)

Contact Center Manager

Corporate Account Advisor

Driver Specialist

Operations Specialist

Catering Concierge Associate

Manager, Production Infrastructure

Corporate Account Manager

Command Center Analyst SHIFT: 9:30 PM - 8:00 AM CST

Account Advisor (Mandarin- Speaking Preferred!)

Senior Customer Care Trainer

Account Specialist, Enterprise Accounts

Account Advisor, Enterprise Accounts

Senior Director of Corporate IT

Account Advisor

Load 10 more jobs16 jobs at Grubhub

Incident Response Manger

McDonald's Technology
Chicago
1 day ago
+19
In this execution focused role, you will handle daily ticketing of customer concerns, incident queues, process execution, critical metrics and metrics reporting. To be successful, you are able to utilize IT tools, be responsible for documenting the necessary procedures and incident response plan of action needed to quickly mitigate and analyze security incidents as they occur. Your additional experience in process management and a familiarity with legal rules, regulations and platforms are also necessary. You are highly engaged in risk management and mitigation maintaining the forward momentum to assure all assets are operating at their full capacity and you can rapidly address security when needed.

Incident Response Manager – Program Lead

McDonald's Technology
Chicago
1 day ago
+19
In this strategy oriented role, you will lead road mapping, penetration testing, multiple vendor relationships and deployment, program innovation, process improvement and compliance. In order to be successful, you are able to utilize IT tools, be responsible for documenting the necessary procedures and incident response plan of action needed to quickly mitigate and analyze security incidents as they occur. Your additional experience in process management and a familiarity with legal rules, regulations and platforms are also necessary. You are highly engaged in risk management and mitigation maintaining the forward momentum to assure all assets are operating at their full capacity and you are able to rapidly address security when needed.

Senior Business Technical Analyst

McDonald's Technology
South Suburbs
1 day ago
+19
We are looking for a Sr Business Technical Analyst who will partner with McDonald’s Restaurant Operations Managers and Country representatives to understand and document test requirements, create technology plans, and execute the plans to get restaurant systems configured and ready for testing. You are a technically focused leader who is comfortable working with developers and with business partners in a fast paced, innovative and unique environment, and is also not afraid to get hands on in code to make updates

Senior Business Technical Analyst

McDonald's Technology
Chicago
1 day ago
+19
The ideal candidate will have extensive experience in a data warehouse environment facilitating requirements gathering sessions, documenting requirements, analyzing and evaluating possible solutions to meet requirements. Experience in managing QA processes including creating test strategy and test plan documents as well as executing tests and working with external QA vendors. The candidate must be a highly organized self-starter who thrives in a fast-paced and rapidly changing environment. 

SOC IR Analyst

McDonald's Technology
Chicago
1 day ago
+19
Job Description   Can you balance a high attention to detail, great people skills and patience in a fast-paced IT Department?  Do you have experience in IT Security?  McDonald’s, one of the most recognized brands in the world, is seeking a skilled Incident Response analyst to join our IT Security Delivery Assurance Team and support Incident Response. Successful people in this role are able to utilize IT tools, be responsible for documenting the

U.S. NETWORK ARCHITECT – GLOBAL NETWORKING

McDonald's Technology
Chicago
1 day ago
+19
We are currently looking for a NETWORK ARCHITECT, to be based in our new MHQ in downtown Chicago. The Global Networking team provides managed network services for McDonald’s data centers, cloud computing services and international markets (countries) across the globe through partners in an IT Outsourced and Managed Service Provider environment.  We are looking for an experienced Network Architect who will lead network architecture activities across McDonald’s network landscape.

Cloud Architect

McDonald's Technology
Chicago
1 day ago
+19
As a member of McDonald’s Global Data & Analytics Platform - Architecture Team, this individual will perform Cloud Architecture for strategic and customer-driven initiatives. We need a collaborative and self-directed individual who, in partnership with other Domain Architects and project teams, will engage customers and stakeholders to clarify expectations, apply relevant standards and best-practices, and drive the delivery of cloud solutions. The successful candidate knows how to balance a strong results-orientation with continuous improvement providing a reliable and stable cloud solutions.

Network Service Manager, Global Networking

McDonald's Technology
Chicago
1 day ago
+19
The Network Operations Service Manager is a key member of the team, accountable for the ITSM processes for all network services provided by Global Networking, including cloud and on-premise data centre networks, global MPLS/VPN and LAN & WLAN.  They will be responsible for managing several global network service partners to deliver operational excellence and continual service improvement, providing governance, direction and leadership to our partners’ Service Delivery and Operations Managers.  They will partner with Global Networking Service Managers in the team to ensure both new and existing services have solid operational processes in place and are performing as expected.

IT Service Delivery Manager

McDonald's Technology
Chicago
1 day ago
+19
·Develop, enhance, and deliver relevant security services that focus on ease of customer integration and improving the overall security posture of the environment, in addition to proactively implementing improvements as necessary.  ·Manage strategic vendor partnerships with a focus on delivering outsourced security services which meet or exceed the requirements of the business, including necessary outage response plans.  ·Apply an understanding of digital commerce to identify and introduce necessary technical controls to protect consumer data, the integrity of systems, and prevent current fraud/abuse trends.  ·Work with peers within GTRM as well as other IT groups and third parties to identity upcoming business or technical needs, and then translate and develop solutions within a transparent platform roadmap.  ·Lead the adoption of services through close relationships with key business partners and stakeholders by creating and maintaining service catalogs and marketing materials. 

Sr. Manager Help Desk

McDonald's Technology
Chicago
1 day ago
+19
The Technology Performance Team was established to address one of the Global IT key pillars – Keep Systems Up and Running.  While USIT strives for optimal technology performance of all systems, there are times when expectations are not met. This group will deliver greater technology performance through active management and continuous improvement of all elements of the US technology platform.  The department’s ultimate goal is to execute with a greater reliance on technology.

Supervisor, Strategic Change

McDonald's Technology
Chicago
1 day ago
+19
The position is responsible for creating and implementing effective change plans for technology priorities, shifts, and organization change. The Supervisor is part of the broader Strategic Change team and ensures alignment of change strategies and messages necessary to successfully position Global Technology and its priorities within McDonald's. 

MS O365 / SharePoint SDM (SharePoint, One Drive, I…

McDonald's Technology
Chicago
1 day ago
+19
The ideal candidate for the Service Delivery Manager role will work with key customers to identify business needs and create solutions within the SharePoint, OneDrive and Yammer platform.  The Service Delivery Manager would manage the end-to-end delivery of these solutions, integrating McDonald’s standards, external best practices, and consideration for the company culture with proven SharePoint experience with global clients.  The ideal candidate will push to improve the SharePoint platform at McDonald’s, working within the standards and policies of the global implementation.  This candidate must be versatile, providing value within a wide variety of responsibilities, and comfortable with rapidly changing priorities.

Supply Chain Senior Business Technical Analyst

McDonald's Technology
Chicago
1 day ago
+19
This position involves coordination and/or execution of plans to ensure that technical solutions meet the needs of the business. May take a leadership role with other team members on assignments and acts as a primary point of contact with client. The ideal candidate will have extensive experience gathering and documenting requirements, facilitating meetings, and delivering results. This person must be a highly organized, self-starter who thrives in a fast-paced and rapidly changing environment and have proven measurable experience with all aspects of the Software Development Life Cycle.

Senior Customer Support Analyst

STATS
Chicago
1 day ago
+16
Provide technical support & oversight for urgent client issues. Manage non-urgent issues, partnering with engineering, account management, technical account management. Advocate for customer by pushing for swift resolutions. Share insights and ideas to continuously improve support processes to ensure customer satisfaction. Partner with Account Team to respond to prospect inquiries. Execute new customer installations. Use your deep STATS product & process knowledge to build exhibits for new customer contracts. Become product experts; drive support training programs for on boarding of support team. Partner with product team and account managers to develop and deliver data feed enhancement announcements to customers. Participate in rotating on-call responsibilities to ensure customer complaints are resolved quickly 24/7/365.

Customer Support Analyst

STATS
Chicago
3 days ago
+16
What You'll Do: Provide technical support & oversight for urgent issues Manage non-urgent issues, coordinating closely with engineering, account management, technical account management Advocate for customer by pushing for swift resolutions Partner with Account Team to respond to prospect inquiries Execute new customer installations Use your deep STATS product & process knowledge to build exhibits for new customer contracts Become product

Data Integration Specialist (Customer Service)

Chowly Inc.
Chicago
5 days ago
+17
The Chowly Data Integration Specialist provides a 5-star customer experience to all Chowly clients. Working in-office, the Data Integration Specialist reviews, builds, and updates menu mappings between Third-party Online Ordering Solutions (TOOS) and connected restaurant Point-of-Sale (POS) menus. This is a full-time role with room for career growth through managing other Data Integration Specialists in the Mapping Department. The data

Analyst II Operations

Peapod Digital Labs
Chicago
6 days ago
+23
Architect the IT framework in partnership with Infrastructure, Business Systems and Analytics to develop and implement tools for Operations Leadership in order to gain valuable insights (in near real or real time) using current Data Warehouses, WMS Systems, Business Systems, Smart Mile and Customer Care in order to provide visibility to key performance issues related to Service and OpEx.

Customer Care Representative

Manager, Network Expansion

Manager, Network Optimization

Digital Trade & Planning Lead

Analyst, Supply Chain Operations

Digital Promo & Pricing Lead

Customer Loyalty & Retention Lead

Admin, Replenishment

Load 5 more jobs9 jobs at Peapod Digital Labs

Director, Global Technology USA - Restaurant Solut…

McDonald's Technology
Chicago
1 week ago
+19
The Director of Restaurant Solutions within Global Technology USA is accountable for the long-term strategy and current releases of Point of Sale (POS), customer self-order kiosk, and Restaurant File Maintenance (RFM) platform implementations in support of all 14,000+ US McDonald’s restaurants. While US customers are the primary focus, a global mindset is required to realize cost efficiencies and maintain compatibility over time. You have an appreciation for McDonald’s 24x7 business cycle. This person will make strategic business decisions to improve short-term uptime and long-term brand building, minimize support needs by systems failing gracefully, and enable a reasonable hardware reinvestment cycle. Key partners include US Owner/Operators, internal business areas such as Operations, Digital, Global IT, Marketing, Legal, and many others. Close partnership with strategic partner Capgemini is critical. 

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $38,113
Min: $30K
Max: $55K
Office Manager $53,783
Min: $20K
Max: $102K
Technical Support $54,908
Min: $36K
Max: $90K
Operations Associate $56,500
Min: $32K
Max: $96K
Desktop Support $57,607
Min: $45K
Max: $75K
Sales Operations Analyst $59,357
Min: $40K
Max: $85K
Client Success Manager $64,834
Min: $37K
Max: $130K
Customer Support Manager $70,643
Min: $37K
Max: $130K
Business Analyst $71,276
Min: $35K
Max: $124K
Operations Manager $83,990
Min: $41K
Max: $150K
Business Intelligence Analyst $86,056
Min: $45K
Max: $135K
Senior Business Analyst $92,400
Min: $67K
Max: $125K
Sales Operations Manager $93,695
Min: $70K
Max: $167K
Marketing Operations Manager $103,422
Min: $80K
Max: $125K
Director of Operations $115,875
Min: $80K
Max: $167K
Director of Customer Success $116,567
Min: $70K
Max: $181K
Vice President of Operations $173,818
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $241,769
Min: $135K
Max: $600K

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