Chicago Startup & Tech Jobs | Built In Chicago

Chicago Tech Jobs and Startup Jobs

38

Customer Service, Bilingual

Kin Insurance
Chicago
1 hour ago
+25
You’re the first line of defense for our customers: you’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It’s important you’re knowledgeable in the property insurance space, so we’ll help you obtain your P&C license. When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Our business is constantly growing and it’s important we make changes in real time.

Customer Success Manager

Avant
Chicago
1 hour ago
+11
Own the relationship one of our B2B bank partners and align on goals, roadmaps and business plans. Execute new features for a B2B bank partner and the platform by coordinating and aligning cross functional teams (Engineering, IT, DevOps, Product, Operations). Maintain the health of partner products by setting up automated monitoring and track / diagnose bugs within the tech stack. Work with technical product managers and engineering teams to execute the road map for product enhancements. Collaborate with partner banks to gather business and technical requirements. Ensure clear and timely internal/external communication regarding the health, progress and vision for partner products and our lending as a service platform.

Head of Business Operations

Operations Strategy Associate- Partner Services

Production Engineer (Night Shift)

IT Systems Engineer/Administrator

Compliance Coordinator

IT Support

Load 3 more jobs7 jobs at Avant

Senior Telecom Engineer

Enova
Chicago
13 hours ago
+24
What you’ll be doing: In this role, you’ll contribute to the architectural direction and implement telecom infrastructure changes, while working closely with the team to support the Contact Center environment. You will successfully troubleshoot, diagnose complex problems, and provide recommendations for resolution of issues. Additionally, you will help maintain numerous telecom systems and applications, and interact with outside vendors and telecom providers. What you should have:

Strategy and Operations Associate

Strategy and Operations Manager

Executive Assistant Manager

Executive Assistant

Compliance Specialist

Workforce Management Department Manager

IT Risk Analyst

Call Center Training Specialist

Load 5 more jobs9 jobs at Enova

Lead Network Engineer

TransUnion
Chicago
2 days ago
+14
Resolves issues related to the coordination, control, design, support, and operation of specialized components of a network whether data, voice or video such as Local Area Networks (LANs), Wide Area Networks (WANs), and voice systems.    Plans, configures, tests, maintains, troubleshoots and tunes network infrastructure such as routers, switches, gateways, firewall systems, multi-function switches, virtual private networks and network security devices.   Leads resolution of issues related to the coordination, control, design, support, and operation of specialized components of a network whether data, Local Area Networks (LANs), Wide Area Networks (WANs), and wireless.    Participate in and/or lead projects of medium to high complexity. Excellent verbal, written, and communication skills. Excellent time management.   Leads on-call production support activities, using the technical knowledge and capability to handle all problems that may arise.   Oversees or performs the installation and testing of upgrades working with the systems and applications teams.

Systems Engineer

Decisioning Operations Director

Vice President –Third Party Risk Management

Internal Audit Analyst

Lead SOC Analyst

ACCOUNT MANAGER- Revenue Cycle Management- Healthcare

Consultant, IT Risk Assessment

Director, Corporate Affairs & Communication

Senior VMWare Engineer

Senior Windows Powershell Systems Engineer

Lead Ab Initio Application Support Engineer

Strategic Digital Account Manager

IT Technical Risk Assessor

Bilingual PeopleSoft Advisor

Junior Application Support Analyst

Manager, Corporate Investigations

IT Sr. Project Manager

IT Business Operations, Analyst- Batch

Executive Administrative Assistant - EVP, Global Strategy and Corporate Development

Load 10 more jobs20 jobs at TransUnion

Associate Customer Success Manager

Morningstar
Chicago
2 days ago
+16
In this role within the Enterprise Relationship Management group, you will provide world-class support and service to our institutional clients by understanding how our clients use our solutions to drive their business and by assisting the sales team in identifying new business opportunities. This team is committed to delivering innovative products including Morningstar Licensed Data, Global Document Library, Morningstar Essentials, API Center, Morningstar Advisor Workstation, Integrated Web Tools, Financial Communications, Andex and Syndication. This position is based in our Chicago office. As a Relationship Manager Team Lead, you will direct and mentor a team of relationship managers in addition to supporting your own clients and collaborating with internal teams. This position is based in our Chicago office. 

IT Disaster Recovery Analyst

Relationship Manager Team Lead

Customer Success Manager

Global Training & Change Management Manager

Desktop Support Analyst

IT Risk and Compliance Analyst

IT Service Desk Analyst

Load 4 more jobs8 jobs at Morningstar

Account Manager/Insurance

Guaranteed Rate
Chicago
2 days ago
+10
You are accountable for responding to client request about policy changes, policy updates and coverage questions.  As the Account Manager, you will need to be committed to excellent customer service and feel comfortable cross selling to other products. This is a great opportunity for a high energy multi-tasker with attention to detail.  The Account Manager will interact extensively with clients and carriers to provide all levels of service.

Loan Coordinator

Receptionist

National Underwriting Trainer

Disclosure Desk Manager

Customer Success Ambassador

Client Service Representative

Loan Servicing Assistant Manager

Executive Client Coordinator

Operations Assistant

Events Coordinator

Load 7 more jobs11 jobs at Guaranteed Rate

System Integration Analyst

GTreasury
Chicago
4 days ago
+14
GTreasury, A leading innovator of integrated SaaS treasury and risk management solutions, is currently looking to hire a System Integration Analyst to join our growing global team! Working under the direct supervision of the Manager, System Integration, this position is a project team member for clients and their banks when configuring payments, connectivity, and other integrations in the GTreasury software. In this role, you will work closely with clients and with your colleagues on the GTreasury project team to execute the scope of the implementation, build any in-country requirements, and conduct file format testing, in order to implement the most efficient solution for the client. 

Senior Network Engineer

DRW
Chicago
5 days ago
+30
As a Senior Network Engineer, you will have an opportunity to tout your extensive skills and abilities while helping solve complex network issues. You will be able to flex your network knowledge with in depth packet and protocol analysis. You will design and build new networks, create tools using Python, and support cutting edge trading industry networks. You will have a strong drive to learn and improve every year. You likely have a CCIE. You will harness your creative side for new technologies, documentation, improving operational efficiency and reducing operational risk. When it comes to new tech, you will research and evaluate new solutions using custom and commercial testing tools.

Client Success Manager

Returnly
Chicago
1 week ago
Returnly is looking for a Client Success Manager. As a Client Success Manager, you will work with our mid-market clients and be responsible for managing the overall client relationship and components of the client’s Returnly Solution. We are looking for a motivated individual who is an experienced leader, adept at developing strong relationships with clients at both the strategic and tactical level, while having the technical prowess for understanding all aspects of our solution. The role requires proactive engagement with our customers including strategic planning, relationship management and the ability to explain solutions to our customers to deliver product adoption and customer retention. This is not a sales position but a relationship management position. This person is ultimately responsible for owning the long-term relationship with our clients, and is motivated by client retention, providing business solutions and identifying opportunities to extend products and services into the client account. Additionally, they have the ability to wear multiple hats.

Technical Support Representative

Returnly
Chicago
1 week ago
We're looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Returnly’s quality service experience. Our Technical Support team provides first-touch support to customers primarily via email with occasional phone calls. After comprehensive training on Returnly products, this candidate should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse customer base. 

Technical Operations Analyst

Optiver
Chicago
1 week ago
+13
Optiver's Technical Operations team works closely with the Trading, Development, and Operations teams in an effort to keep a healthy balance between risk and reward in our production trading systems, while still facilitating consistent technical advancement. We firmly believe in balancing a safe, orderly production environment with profitability and sustainable growth.  As the Technical Operations Analyst, you will help us achieve that goal.

Client Success Specialist

Rewards Network
Chicago
1 week ago
+12
The Client Services Specialist is responsible for reviewing client accounts and responding to questions and resolving issues. The individual in this role will ensure that client needs are addressed quickly with responses delivered in a timely manner. He/she will communicate with various departments to find resolutions to more challenging questions or issues that may arise. This individual will also assist the Sales team with any questions they may have relating to merchant accounts, policies and documents.

Operations Project Manager

Bento for Business
Chicago
1 week ago
+15
Bento for Business was founded on the basis that traditional banks are failing small businesses. From limited online and mobile options to narrow product sets, legacy practices and platforms are not meeting the needs of today’s business owners. As such, Bento’s vision is to be the modern business banking platform for SMBs. The company’s first product offering solves the $3.7 trillion employee expense abuse problem -- a card-based digital spend

Manager, Business Operations

OppLoans
Chicago
1 week ago
+21
Program Management & Improvement. Manage multiple internal programs and processes, including but not limited to sourcing new / innovative technology vendors, building relationships with vendor contacts, assisting in user management and guidelines, troubleshooting, and ongoing maintenance. Become the subject matter expert in developing, maintaining, and enhancing complex and diverse software and user management systems. Optimize existing tools to better serve different teams and customers like Salesforce and telephony, reporting and metric, and gamification platforms. Manage the operation and implementation of new technologies like chatbot, speech to text, document management, optical character recognition (OCR), and knowledgebase systems.  Partner with development and product teams to create enhancements in order to improve functionality. Ensure development remains on schedule. Organize the onboarding process for new vendors including communication, legal and compliance documentation, term negotiation, and product implementation.  Strategy & Analytics. Develop and own strategies to reduce multi-channel customer contacts via the advancement of tools and technologies, implementing customer self-service tools, and improvements to the customer experience and sales floor. 

Sr. Technical Business Analyst

Rewards Network
Chicago
1 week ago
+12
Rewards Network is seeking a Senior Technical Business Analyst to be the liaison and subject matter expert between the Business and Technology groups that will be building a new Rewards Platform and the supporting applications from the ground up. This will be a large and highly visible multi- year project built in the latest technologies.

Director, Business Operations (BizOps)

OppLoans
Chicago
1 week ago
+21
BizOps is at the intersection of Business, Operations, and Product. This cross-functional, highly visible role will be the central hub to key stakeholders across various functions such as Sales, Analytics, Credit, Technology, and Legal.  Develop a playbook of best-in-class strategies to optimize the conversion funnel, streamline operations, and transform the business. Strategize and execute on the operational process improvement roadmap. Leverage technology and automation where possible without sacrificing customer experience.  Launch high-impact initiatives that increase conversion rate, improve customer NPS, decrease costs, and reduce manual processes. Establish, obsess over, and own key operations metrics. Create KPI monitoring dashboard infrastructure to facilitate real-time decision-making based on data.

Loan Advocate

OppLoans
Chicago
1 week ago
+21
Why OppLoans?Strong Growth and Profitability OppLoans has grown 1,500 percent over the last three years, with 2018 marking the third year in a row of making the Inc. 500 list of the nation’s fastest growing companies. We have originated hundreds of thousands of loans and will surpass $130 million of annual revenue in 2018. In 2019, we’re projected to exceed $200 million, while maintaining strong profitability.   Customers Love Our Product OppLoan

NETWORK ENGINEER

Geneva Trading
Chicago
1 week ago
+23
Monitor network infrastructure at OSI layers 1-3. Build additional and curate existing alerting and reporting mechanisms. Design resilient and performant network solutions to emerging business ventures. Work closely with DevOps team to improve automation and delivery of services. Provide daily support of existing network environments. Troubleshoot very technically detailed network issues. Collaborate a team providing 24/7 support to the firm. Interface and collaborate with core technical teams on project support and critical brainstorm sessions. Partner with venue teams for service turn up and issues resolution.

Bento Customer Success/Support

Bento for Business
Chicago
1 week ago
+15
Be the product expert: Answering questions via chat, phone and email inquiries on features & functionality, you'll be responsible for learning the product inside and out and communicating with customers in a user-friendly way. Account management: Placing calls to our newest customers, welcoming them to the Bento Family and going over best practices for their business needs. Sales: You'll be the go-to to provide program information for inbound pre-sale inquiries as well placing calls to follow up with inactive customers. Compliance: As a financial product/service, there are various rules and regulations that must be met in order to get new customers on-boarded. Calling customers to collect necessary documents and reviewing enrollments to ensure that these requirements are met. Creative problem solving: There are a variety requests that may come your way: from a card being lost or stolen to having log in trouble, you'll handle them all. Sometimes the answer will be straightforward, sometimes it will take a keen eye and a knack for investigation-- you'll ask the right questions to get to the facts, and find a creative way to provide the ideal, accurate solution. Collaborate: You'll have endless opportunities to work with various parts of the business by troubleshooting and triaging technical issues. You'll be interfacing with developers, designers, and other internal and external key stakeholders to support client needs as new bugs are discovered and get escalated. Customer advocacy: You'll be the voice of the customer; the customer champion. The customer feedback you'll solicit and compile will help drive product and process improvement and customer satisfaction.

Head of Facilities

PEAK6
Chicago
1 week ago
+26
Handling vendor relationships for facilities including office management, furniture, security, janitorial, and construction related. Creating and executing a real estate strategy that enables the company to have adequate space for our employees in a work environment that is safe, productive, and fun. Leading process for identifying new properties that fit within company standard for both company culture and budget. Running point on all lease negotiations working with both internal and external legal counsel. Project Management for tenant improvement projects ensuring jobs are done on time and move-in can occur as expected. Cost-effectively managing perks and amenities that have a big impact on retaining employees. Interpreting and using data analytics to have informed decision making. Leading negotiations and finalizing contracts with respect to leases, facility vendors, architects, outside legal counsel, real estate brokers, contractors and others as necessary. Utilizing financial skills and acumen to make better business decisions, engage in negotiations, evaluate issues and propose solutions. (i.e. lease renewal vs. relocation vs. consolidation, etc.).

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $38,113
Min: $30K
Max: $55K
Office Manager $53,783
Min: $20K
Max: $102K
Technical Support $55,119
Min: $36K
Max: $90K
Operations Associate $56,000
Min: $32K
Max: $96K
Desktop Support $57,607
Min: $45K
Max: $75K
Sales Operations Analyst $59,357
Min: $40K
Max: $85K
Client Success Manager $64,834
Min: $37K
Max: $130K
Customer Support Manager $70,643
Min: $37K
Max: $130K
Business Analyst $71,276
Min: $35K
Max: $124K
Operations Manager $84,088
Min: $41K
Max: $150K
Business Intelligence Analyst $87,000
Min: $45K
Max: $135K
Senior Business Analyst $92,400
Min: $67K
Max: $125K
Sales Operations Manager $93,695
Min: $70K
Max: $167K
Marketing Operations Manager $103,422
Min: $80K
Max: $125K
Director of Operations $115,875
Min: $80K
Max: $167K
Director of Customer Success $116,567
Min: $70K
Max: $181K
Vice President of Operations $173,818
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $241,769
Min: $135K
Max: $600K

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