Chicago Startup & Tech Jobs | Built In Chicago

Chicago Tech Jobs and Startup Jobs

15

Tech Support Engineer USA/LATAM

Bringg
Chicago
17 hours ago
+10
Resolve product or service problems by clarifying the Customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports internally and with our Customers. Build sustainable relationships and trust with our Customers through open and interactive communication. Provide accurate, valid and complete information on the Bringg system and technical issues by using the right methods and tools. Constantly improve customer service performance and procedures.

Customer Success Manager (LATAM)

Bringg
Chicago
17 hours ago
+10
Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

Executive Assistant

G2 Crowd
Chicago
17 hours ago
+11
About G2 Crowd G2 Crowd was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job or career: a true calling. We pride ourselves on having an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives. With over 500,000 independent and authenticated user reviews, we are empowering business buying decisions

Director of Corporate Impact

IT Help Desk Specialist I

Enterprise Customer Success Manager

Technical Support Team Leader

Morningstar
Chicago
19 hours ago
+16
Morningstar Client Service aims to thrill our clients by quickly resolving issues, deftly managing changes and providing insightful consultation at every step of the client experience. The Client Service group is comprised of four teams: Customer Support, Success, Engagement and Operations. In this End-User Support role, directly reporting to the Director of Product Support, you will be the team lead for Technical Support across Morningstar Products’ software capabilities. The Team Lead of Technical Support role is responsible for defining and executing the technical support experience for our software clients 

Associate Customer Success Manager

Director, Global IT Operations

IT Disaster Recovery Analyst

Director of Advisor Platforms

Relationship Manager Team Lead

IT Compliance Manager

Customer Success Manager

Senior Client Service Representative

Desktop Support Analyst

IT Risk and Compliance Analyst

IT Service Desk Analyst

Director, Internal Communications

Load 9 more jobs13 jobs at Morningstar

Solutions Consultant

LogicGate
Chicago
3 days ago
We are seeking an energetic Customer Success Manager that has a passion for delighting customers by delivering winning solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.

Customer Success Manager

Yello
Chicago
4 days ago
+24
About The Role We are looking for strategic, results-driven Customer Success Managers to engage, retain, and enable our customers to maximize the full value of Yello’s solutions. As the trusted advisor and advocate for our customers, the Customer Success Manager (CSM) manages the overall relationship with assigned customers throughout the post-sales lifecycle. The CSM is responsible for guiding customers to success and driving product adoption,

Coordinator, Logistics & Device Management

DevOps Engineer

Seismic
Chicago
5 days ago
+18
Identify tools needed to monitor custom solutions put in place by Solution Architects and Implementation Engineers. Successfully implement use of monitoring tools and customize to meet monitoring and alerting business needs.  Analyze logs and error messages to determine source of issue. Debug code and troubleshoot to try and resolve issues. Deliver troubleshooting steps and debugging info to engineering teams for resolution. Create documentation and processes to allow Engineers to restore service by performing triage, recovery and validation steps for application, network, system and database events.  Establish procedures for alarm handling and escalation.  Create reporting and analysis for health of monitored solutions and identify areas of risk and customer exposure.  Establish framework for NOC duties and responsibilities. Identify coverage and response needs for monitored assets.  Identify hand-offs between departments, SLAs, and responsibilities between groups.  Responsible for the tracking of incidents and requests from initial identification through to resolution, ensuring that appropriate categories for logging and escalating incidents and requests are used. Establishing feedback loop between technical solutions and stakeholders for ongoing improvements.  Work closely with Solution Consultants and Implementation Engineers to scope monitoring and alerting needs for customer solutions in advance of implementation.

Customer Success Manager

Customer Success Associate

ReviewTrackers
Chicago
1 week ago
+26
ReviewTrackers is a rapidly-growing customer feedback platform trusted by tens of thousands of businesses. Using data, insights and technology, we partner with brands to ensure their customer’s feedback is being heard. We are seeking a self-motivated individual who wants to learn new things, contribute, and do the best work of their career.  The customer success team at ReviewTrackers serves as a hybrid of account management and customer support

Director of Account Management

Bringg
Chicago
2 weeks ago
+10
Responsible for key customer success metrics, including customer churn, account growth, and renewals. Development of strategic adoption plans for each customer. Partner closely with Customer Success, and across Bringg, to ensure client needs are being met through exceptional service and high value-added products.. Develop long-term vision and strategy for the team, while leading and providing mentorship.

Customer Success Manager (USA)

Bringg
Chicago
2 weeks ago
+10
Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

Salesforce Admin / Sales Ops Manager

ReviewTrackers
Chicago
2 weeks ago
+26
ReviewTrackers is a rapidly-growing customer feedback platform trusted by tens of thousands of businesses. Using data, insights and technology, we partner with brands to ensure their customer’s feedback is being heard. We are seeking a self-motivated individual who wants to learn new things, contribute, and do the best work of their career. How you will make an impact: Work with leadership to identify KPIs and translate them into actionable

Customer Onboarding Specialist

ReviewTrackers
Chicago
2 weeks ago
+26
Ownership of our customer onboarding process to ensure new users have the tools they need to be successful. Friendly and fast support to customers and internal teams; including troubleshooting, best practices for using .ReviewTrackers software, and guidance about the review industry via email, phone and in-person. Continual process improvement that adapts along with our product and industry. Front-line support for our Managed Services clients.

Customer Success Analyst

LogicGate
Chicago
3 weeks ago
We are seeking an energetic Customer Success Analyst that has a passion for delighting customers by delivering winning solutions and support. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.

Client Support Manager

BenchPrep
Chicago
3 weeks ago
+21
Role Description: As the Client Support Manager at BenchPrep you will be accountable for providing a phenomenal support experience to our enterprise clients.  This includes leading, supervising and mentoring our Client Support Specialists that are working with clients and product related issues – whether it's answering questions, troubleshooting issues or escalating customer alerts.  Additionally, you'll manage (and improve) the tools, processes

Senior Customer Success Manager

BenchPrep
Chicago
3 weeks ago
+21
Description We're looking for an ambitious and tech savvy Senior Customer Success Manager to serve as a trusted advisor to a large portfolio of BenchPrep's key enterprise customers.  You'll partner with Account Managers to support and grow the relationship and work closely with other internal resources to make it happen.  You'll be responsible for product adoption, retention, and overall satisfaction. Responsibilities As a Senior Customer

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $37,379
Min: $30K
Max: $45K
Office Manager $52,600
Min: $20K
Max: $70K
Technical Support $53,891
Min: $36K
Max: $90K
Operations Associate $56,300
Min: $32K
Max: $96K
Desktop Support $57,607
Min: $45K
Max: $75K
Sales Operations Analyst $58,538
Min: $40K
Max: $85K
Client Success Manager $62,411
Min: $37K
Max: $115K
Customer Support Manager $70,975
Min: $37K
Max: $130K
Business Analyst $71,276
Min: $35K
Max: $124K
Operations Manager $83,759
Min: $41K
Max: $150K
Business Intelligence Analyst $86,933
Min: $45K
Max: $135K
Senior Business Analyst $93,125
Min: $67K
Max: $125K
Sales Operations Manager $93,695
Min: $70K
Max: $167K
Marketing Operations Manager $103,422
Min: $80K
Max: $125K
Director of Operations $115,875
Min: $80K
Max: $167K
Director of Customer Success $117,393
Min: $70K
Max: $181K
Vice President of Operations $173,818
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $241,769
Min: $135K
Max: $600K

Top Chicago Companies Hiring for Operations

+20
Professional Services
+16
Enterprise Web, Fintech
+23
eCommerce, Food

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