Not specified Chicago Startup and Tech Jobs

The Implementation Leader (IL) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. The Implementation Leader (IL) is accountable for the relationships for direct market clients during the implementation. The Implementation Leader is responsible for the quality and satisfaction of a new client implementation from the date of hire until the scope of services is transitioned to an ongoing state of service.

Implement and configure Enterprise technology solutions. Participate in desktop related projects for corporate and remote offices. Engineer solutions within the end user computing environment.

The primary objective of a Client Solutions Advisor is to provide regular servicing and communication to assigned customers and update current CCC customers on industry items, events and CCC developments. The CSA will provide training and support for product updates, assist with add-on sales to existing customers, obtain contract renewals from current customers, and assist in the A/R process. Up to 75% travel may be required. Must live in the territory (Illinois and Southern Wisconsin ).

As a Customer Success Specialist, you are a part of an amazing customer service team that helps make the claims process simple for everyone. We’ll rely on you to actively listen to our customers needs and provide empathy during high stress situations. We are looking for customer support experts who will provide the human connection to our customers, insurance adjusters, and body shops.

Partner with Sales to facilitate a smooth transition from the point of sale to the onboarding stage. Connect with customers to build a detailed success plan that utilizes the most effective strategy based on the customer’s goals and current hiring process. Provide live training for the customer via screen sharing technology. Proactively identify barriers to success and take the necessary steps to course correct. Provide best practices to increase value and drive adoption at each step in the process. Liaise with Customer Success team members to ensure the long term success of every account. Coordinate with the Customer Outcomes Manager to implement integrations with our 30+ partner platforms. Successfully transition onboarded customers to Account Managers for further development.

The Customer Success Associate will work alongside a team of Associates to provide both proactive and reactive support to our customer base. This individual will not own a book of customers but, instead, will share responsibility for providing strategic support to our customer base along with his/her team. Ultimately this individual will be tasked with helping our customers effectively utilize the Hireology platform/process which, by result, will lead to better hiring decisions.

Risk and Compliance Manager 222 W Adams St, 11th Floor Chicago, Illinois, 60606 United States West Monroe isn’t a start-up firm, but we act like one. From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better. If you are looking to be a “behind the scenes” technologist, this

Assist the sales personnel in the qualification of commercial customer needs and performing pre-demo needs analysis. Provide mentoring and training to peers and other colleagues in the organization. Conduct in depth demonstrations of ServiceNow solutions. Scoping and delivering Proof of Concept/Proof of Value engagements with prospects. Respond to Request for Information/Proposal documents. Stay current on product developments/releases to level required for demo and POC. Support Marketing events: User conferences, trade shows, webinars etc. Stay current on competitive analyses to understand differentiators between ServiceNow and its competitors. Understand customer objectives to align appropriate ServiceNow solution(s) for customer success. In conjunction with Sales Personnel and Professional Services, conduct transition briefings - communicate commitments, expectations etc. in preparation for deployment. Act as the ServiceNow subject matter expert at Executive briefings / marketing events. Work with one of the best SaaS solutions in the industry. Collaborate and partner with ServiceNow customers and prospects to ensure overall customer success.

Coordinate the accurate and timely completion of both routine administrative department functions and assigned special projects within the Division. Assist with the management and administration of all issue tracking systems. Works with hosting managers to help document new processes and maintain existing standard operating procedures.

As an Account Manager, you will connect with them every single day. We focus on nurturing relationships with Groupon merchants and providing them extraordinary levels of support. We spend our days learning about their needs and how to improve these relationships to ensure retention and growth of these accounts. You'll be responsible for answering inbound merchant questions and inquiries from our phone queue. Our merchants have questions - and you have answers.

   Learning a bunch of new stuff pretty quickly. From your first day at Jellyvision, you’ll be learning a lot. We’ll train you up on the complex world of health care benefits, as well as our in-house software, tools, and systems. But don’t worry—we won’t throw you into the pool without an inflatable rubber ducky life preserver. Our Production team really is a team and we all keep learning as we go.      Organization, communication, tools, and problem-solving. Making versions of ALEX involves a ton of quick—yet careful—coordination. You apply everything you learned in training and work closely with many other people and departments to get it all done.    Bug-busting. When bugs in ALEX pop up, you’ll track down the problem and fix it, or quickly and courteously get coworkers to help. (Unless it’s a spider. Then you’re on your own, pal.) We’ll teach you all the skills you’ll need to know, but having some general-purpose tech-savvy is a plus!

Assisting customers with day-to-day needs through email, chat, and phone. Added flexibility and availability to respond to live inquiries from Spanish speaking customers over chat. Handling queue of Spanish specific customer voicemails and emails. Brokering resolution in the event of disputes between buyers and sellers. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to recruit new buyers and sellers to the site. Keeping a constant, vigilant eye on all site activity. A myriad of other tasks that come with a startup environment and a rapidly growing business.

GTreasury, A leading innovator of integrated SaaS treasury and risk management solutions, is currently looking to hire a System Integration Analyst to join our growing global team! Working under the direct supervision of the Manager, System Integration, this position is a project team member for clients and their banks when configuring payments, connectivity, and other integrations in the GTreasury software. In this role, you will work closely with clients and with your colleagues on the GTreasury project team to execute the scope of the implementation, build any in-country requirements, and conduct file format testing, in order to implement the most efficient solution for the client. 

As a Business Analyst, you will be responsible for knowing and being the voice of the customer. Working with Business Service managers, you will understand the IT roadmap and what prioritized features need to be delivered. Based on a high-level scope, you can take a feature with some manager oversight, and run it through the SDLC for feature delivery. You will work intimately with the business to define and document detailed functional and non-functional needs, ensure quality of deliverables and to execute change management. You will work closely with the agile scrum squads make sure prioritize requirements are in line with the technical solution delivered. 

As a Senior Network Engineer, you will have an opportunity to tout your extensive skills and abilities while helping solve complex network issues. You will be able to flex your network knowledge with in depth packet and protocol analysis. You will design and build new networks, create tools using Python, and support cutting edge trading industry networks. You will have a strong drive to learn and improve every year. You likely have a CCIE. You will harness your creative side for new technologies, documentation, improving operational efficiency and reducing operational risk. When it comes to new tech, you will research and evaluate new solutions using custom and commercial testing tools.

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As a Advisory Solution Architect, Customer Service Management (CSM), you will be responsible for supporting the product sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value. You will play a key role in the sales process by facilitating customer requirements discovery sessions, building reusable assets such as demos, configuring the product for proof of concepts, and gathering customer feedback for future product innovation. Strong technical, sales and consulting skills as well as the ability to translate technical capabilities into business benefits are crucial for this role.

Partner with Regional Sales Director to develop effective GTM strategies. Lead Pre-Sales team focused on achieving tangible customer outcomes. Create Pre-Sales individual and team development plans. Operate in a matrixed environment. Lead cross functional teams to achieve common goals; internally and externally. Be a player-coach when required based on needs of the team. Act as executive Pre-Sales contact within strategic customers. Combine your business, sales and technical acumen to help lead teams to achieve customer goals. Help ServiceNow achieve its next phase of growth!

The Collections Specialist will be reporting to the Collections & Credit Risk Manager. The Collections Specialist will support the department in the processing of the company’s outstanding account receivables while managing an acceptable DSO. This position will provide backup assistance for the collections team when needed, researching payment issues, monthly account reconciliations, reporting, projects, and collections. The Collections Specialist will work closely with internal and external customers on finance projects and will provide additional backup if needed. This role requires strong attention to detail, an understanding of accounting principles including revenue recognition, accounts receivable and cash application, problem-solving and negotiation, and an ability to work under tight deadlines and manage multiple tasks. Able to demonstrate flexibility, tactfulness and handle a high volume of work.

In this role you will be a proactive, consultative partner to our clients. Your goal is to provide superior internal support to both our sales team and clients, product knowledge and contract management in order to maintain positive client relationships and identify additional business opportunities. To be successful in this role you need to be passionate about customer service, comfortable in a high-volume environment and able to help our sales team build their business.