Chicago Tech Jobs and Startup Jobs

28

UX - Content Strategist

Productive Edge
Chicago
2 hours ago
+20
Run a two-hour workshop with a product team, helping them find the human language around the feature they’re building. Brainstorm with a UX Design teammate(s) on how to walk a customer through a sign-in process, or how to make error messages more human. Work with a design team to co-write a content workbook, including conversation structure, ideal phrases, human language, and navigation ideas. Lead a co-writing session with design, legal, marketing and product. Answer email. (We’re all trying to spend less time on this, but let’s be real.). Lead a journey-mapping session to outline the customer experience for our client’s digital or physical experiences. Co-write a user-testing script for a redesigned experience. Create content prototypes that will be used to validate hypotheses in testing. Facilitate a group conversation to help a team clarify what they are working on, or how they are working. Help, support, and coach client team members.

NOC Technician - Night Shift

Vail Systems, Inc.
Chicago
46 minutes ago
+27
Vail Systems is a leading voice-enabled SaaS/Cloud company headquartered in Deerfield, IL, with a satellite office in downtown Chicago. Vail's focus is to design, develop and host voice and messaging applications based on a VoIP platform developed by a team with decades of experience in IP telephony. Vail's services range from enhanced network routing for Fortune 500 enterprise clients to softphone technology serving the consumer VoIP market. www.vailsys.com.  NOC Technician- Night Shift 

Senior Client Success Manager

Ensono
Chicago
1 day ago
+35
The Client Experience and Success team is responsible for developing client relationships that promote retention and loyalty while ensuring that our clients derive maximum value from Ensono’s solutions and services. As a team, we are on a mission to transform each client’s experience, while becoming an industry-leading Managed Services Provider. We are looking for passionate client advocates who are willing to drive change and help their customers achieve great things. The Client Success Manager is the primary point-of-contact responsible for identifying each unique customers’ business outcomes and aligning Ensono products, services and support to help them achieve their goals. Our Client Success Managers are growing their careers while building experience across multiple accounts, dealing with a range of issues and learning a variety of industries.

Senior Mainframe Solution Architect

Manager Information Technology, Info Sys

Director, Global Change Management

Global Facilities Manager

Client Support Engineer Level 2

Client Manager

Senior Network Engineer-Implementation

Production Control Analyst

Senior Network Engineer

Expert Storage Engineer

Associate Production Control Analyst- Night Shift

Load 8 more jobs12 jobs at Ensono

Data Extraction and Onboarding Specialist

StratEx
Chicago
4 days ago
+18
Job Title: Data Extraction and Onboarding Specialist Reports To: Payroll Onboarding Manager FLSA Status: Non-Exempt   StratEx Partners handles HR and Payroll services for small to mid-sized companies. The Data Extraction and Onboarding Specialist ensures demographic, earnings, taxes, and deduction information is accurately downloaded and converted to a compatible format to be input into the StratEx payroll system.      Job Responsibilities

Operations Specialist

StratEx
Chicago
4 days ago
+18
Job Title: Operations Specialist Reports To: Director of Operations FLSA Status: Non-exempt   StratEx Partners handles HR and Payroll services for small to mid-sized companies. The Operations Specialist ensures timely communication and resolution of all banking and tax related matters. Additionally, this individual serves as the liaison between the StratEx staff and the bank.   Job Responsibilities/Essential Functions include, but are not

Executive Assistant

SMS Assist
Chicago
4 days ago
+18
Provide overall general administrative support. Maintain files and records in accordance with legal requirements and Company policies and procedures. Assist Directors with various administrative tasks and projects. Respond to mail, phone calls, or emails requesting support. Create and prepare basic data reports and scorecard using Excel. Build relationships with key partners, both internally and externally. Assist with the development of presentations for senior leadership, including presentation materials such as data analysis and key results. Identify opportunities for improving productivity and efficiency. Participate in special projects and task forces, as assigned.

Technical Solution Analyst

iManage
Chicago
5 days ago
+16
Engage stakeholders at clients (and prospective clients) in envisioning exercises, as well as detailed requirements and solution envisioning. Facilitate group and stakeholder solution review sessions. Map client requirements to iManage products and solutions design. Implement solutions through configuration, scripting and implementation software development, when necessary. Communicate and document envisioned solutions visually and in written word form to customers and prospects. Provide billable technical project management services on large and small-scale projects. Generate comprehensive technical delivery plans. Ensure ongoing quality for solutions delivery including formalized QA methodologies, etc.

Support Engineer

Advisory Solution Consultant - Strategic Accounts

ServiceNow
Chicago
5 days ago
+41
Assist the sales personnel in the qualification of commercial customer needs and performing pre-demo needs analysis. Provide mentoring and training to peers and other colleagues in the organization. Conduct in depth demonstrations of ServiceNow solutions. Scoping and delivering Proof of Concept/Proof of Value engagements with prospects. Respond to Request for Information/Proposal documents. Stay current on product developments/releases to level required for demo and POC. Support Marketing events: User conferences, trade shows, webinars etc. Stay current on competitive analyses to understand differentiators between ServiceNow and its competitors. Understand customer objectives to align appropriate ServiceNow solution(s) for customer success. In conjunction with Sales Personnel and Professional Services, conduct transition briefings - communicate commitments, expectations etc. in preparation for deployment. Act as the ServiceNow subject matter expert at Executive briefings / marketing events. Work with one of the best SaaS solutions in the industry. Collaborate and partner with ServiceNow customers and prospects to ensure overall customer success.

System Integration Analyst

GTreasury
Chicago
6 days ago
+14
GTreasury, A leading innovator of integrated SaaS treasury and risk management solutions, is currently looking to hire a System Integration Analyst to join our growing global team! Working under the direct supervision of the Manager, System Integration, this position is a project team member for clients and their banks when configuring payments, connectivity, and other integrations in the GTreasury software. In this role, you will work closely with clients and with your colleagues on the GTreasury project team to execute the scope of the implementation, build any in-country requirements, and conduct file format testing, in order to implement the most efficient solution for the client. 

Security Systems Engineer (O'Hare)

SDI Presence
Chicago
1 week ago
+43
Company SDI Presence LLC is an IT managed services provider (MSP) and consultancy that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients’ technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes

Desktop Support Manager

SDI Presence
Chicago
1 week ago
+43
The Desktop Support Manager is responsible for supporting end user interfacing to the IT environment. As such, he/she leads and manages a team of specialists in delivering outstanding technical and non-technical support in a manner that is both timely and satisfying to the End User. This includes the identification, standardization, and management of procedures related to the resolution of end user equipment requests and supporting associated Help Desk functions. The Desktop Support Manager also employs excellent organizational and time management skills to meet multiple and simultaneous project demands.

Help Desk Manager

SDI Presence
Chicago
1 week ago
+43
The Help Desk Manager's role is to lead and motivate the Help Desk Team to deliver outstanding technical and non-technical support in a manner that is both timely and satisfying to the End User. This includes the identification, standardization and management of procedures related to the categorization, prioritization, and resolution of end user help requests as well as the monitoring and coordination of Help Desk functions. The Help Desk manager will report to the Project Executive.

Network Manager

SDI Presence
Chicago
1 week ago
+43
The Network Manager manages the network infrastructure, security, and topology design.  He/she builds and leads a team focused on maintaining, supporting, and improving a large-scale IT environment while delivering high availability and uptime.  The scope includes multiple sites and separate departments in a metropolitan area network (MAN) and various connections to external vendors, partners, and other organizations.

Success Project Specialist

StratEx
Chicago
1 week ago
+18
StratEx handles HR and Payroll services for small to mid-sized companies. The Success Project Specialist supports the execution of key client initiatives. They work closely with our Client Success Managers as well as directly with clients to set up new, or update current, client projects within our system, troubleshoot client issues, and deliver training to ensure our clients are properly using our software. Job Responsibilities/Essential

Advisory Solution Architect, Customer Service Mana…

ServiceNow
West Suburbs
1 week ago
+41
As a Advisory Solution Architect, Customer Service Management (CSM), you will be responsible for supporting the product sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value. You will play a key role in the sales process by facilitating customer requirements discovery sessions, building reusable assets such as demos, configuring the product for proof of concepts, and gathering customer feedback for future product innovation. Strong technical, sales and consulting skills as well as the ability to translate technical capabilities into business benefits are crucial for this role.

Manager, Solution Consulting - Strategic Accounts

ServiceNow
West Suburbs
1 week ago
+41
Partner with Regional Sales Director to develop effective GTM strategies. Lead Pre-Sales team focused on achieving tangible customer outcomes. Create Pre-Sales individual and team development plans. Operate in a matrixed environment. Lead cross functional teams to achieve common goals; internally and externally. Be a player-coach when required based on needs of the team. Act as executive Pre-Sales contact within strategic customers. Combine your business, sales and technical acumen to help lead teams to achieve customer goals. Help ServiceNow achieve its next phase of growth!

Director of Customer Service

StratEx
Chicago
1 week ago
+18
The Director/Manager of the Customer Service team is responsible for the success of the growing StratEx customer service department. This position will be responsible for: managing the daily activities of an inbound/outbound service team, identifying and executing on process improvement opportunities as well as areas for standardization, introducing KPIs to manage performance, providing employee coaching and development, and increasing efficiency

Director of Asset Management

SMS Assist
Chicago
1 week ago
+18
Train and manage a team of operations specialists to monitor asset consumption data. Analyze customer data to optimize current power usage and spend. Identify opportunities to reduce maintenance spend through leveraging real-time data. Develop Total Cost of Ownership (TCO) models to optimize equipment life. Source and manage an ecosystem of solution partners across the technology, IoT, controls, and grid landscape. Support sales and implementation functions in onboarding customers. Support Product & Technology function in defining integration and product requirements. Develop rules and analytics to automate and streamline fault detection and anomalies on equipment health. Coordinate with industry SMEs and HVAC affiliates around installation of controls and IoT products.

Customer Service Representative

SMS Assist
West Suburbs
1 week ago
+18
The Customer Service Representative is the primary point of contact for SMS Assist customers to resolve questions, log work orders, or follow up on work orders. This role handles a variety of requests via phone or email.  We are seeking an individual who will provide an amazing customer experience to every customer they interact with, takes ownership for resolving customer issues, and looks for ways to improve the customer experience. 

Strategic Accounts Team Lead

SMS Assist
Chicago
1 week ago
+18
Ensures total client satisfaction for assigned portfolio by managing a team of Account Representatives in the performance of their assigned responsibilities, holding them accountable for managing complex operational projects for clients of high strategic importance to SMS Assist. Manages relationships with vendors to achieve seamless, high-quality service and advantageous pricing. Guides team members in the development of professional relationships with clients and vendors through collaborative communication, effective action on feedback, and occasional site visits. Exercises budgetary approval authority and holds team members accountable for managing the client’s operations & maintenance budget within the assigned portfolio to the client’s financial benefit. Closely monitors the operational and financial performance of all assigned operational teams to identify the root causes of process, approach, and/or program deficiencies; recommends resolutions to increase the client’s operational and financial efficiency. Enables and motivates team to proactively develop and implement solutions to complex and challenging client requirements that fall outside of standard procedure and historical precedent. Identifies the need to become engaged in potential issues prior to client escalation and works with team members to resolve high-priority issues; correctly identifies issues that require escalation to department leadership, and raises them alongside actionable recommendations for solutions.

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