Chicago Tech Jobs and Startup Jobs

COMPANY Truss is a leading online marketplace to help small and medium sized business owners find, tour and lease space.  Our tech-enabled platform and our people help you find the right space for the best price in record time.   Our technology enables business owners to find the right space confidently by comparing spaces in our marketplace. Truss also offers dedicated brokers who act as the point person throughout the seamless process.  Plus,

We are looking for a Directory of IT Security to oversee our business’ information security, risk, and compliance activities.The primary responsibility for this position is the ensure every patient, employee, customer, and third party vendor data is protected, safe and secure. As HealthJoy continues to grow, it is imperative to continue to mature our security posture. The ideal candidate has experienced scale and isn’t afraid of getting in the weeds with important initiatives.

Build strong relationships with our enterprise customers to ensure they feel empowered to use HealthJoy independently, and are seeing value from our product. Manage customers through the entire lifecycle including onboarding and training new clients, as well as providing technical support to existing. Develop & refine company methodology, process and documentation guidelines related to implementation and ongoing customer success. You’re a teamplayer. Assist with onboarding of additional team members and provide ongoing training and development to create a highly proficient support structure for the Customer Success team. Provide proactive account analysis and identify incremental areas of improvement through NPS scores. Keep up-to-date on the latest patient/customer support technologies and industry trends to aid in our scaling efforts.