Chicago Tech Jobs and Startup Jobs

5

Senior Customer Support Analyst

STATS
Chicago
2 days ago
+16
Provide technical support & oversight for urgent client issues. Manage non-urgent issues, partnering with engineering, account management, technical account management. Advocate for customer by pushing for swift resolutions. Share insights and ideas to continuously improve support processes to ensure customer satisfaction. Partner with Account Team to respond to prospect inquiries. Execute new customer installations. Use your deep STATS product & process knowledge to build exhibits for new customer contracts. Become product experts; drive support training programs for on boarding of support team. Partner with product team and account managers to develop and deliver data feed enhancement announcements to customers. Participate in rotating on-call responsibilities to ensure customer complaints are resolved quickly 24/7/365.

Customer Support Analyst

STATS
Chicago
4 days ago
+16
What You'll Do: Provide technical support & oversight for urgent issues Manage non-urgent issues, coordinating closely with engineering, account management, technical account management Advocate for customer by pushing for swift resolutions Partner with Account Team to respond to prospect inquiries Execute new customer installations Use your deep STATS product & process knowledge to build exhibits for new customer contracts Become product

Director of Marketing

Catch Co.
Chicago
1 week ago
+20
Increase new customer acquisition by 50% YOY. Increase organic site traffic by 2x in 12 months. Increase CRM/email revenue by 3x in 12 months through segmentation and automation. Build out scalable content marketing strategy and KPI tracking. Increase revenue from influencer partnerships by 50%. Increase social engagement, following, and traffic by 50%. Create KPIs for all marketing activities with clear accountability within 3 months. Identify marketing team needs and hire A+ talent or 3rd party agencies to execute on the marketing plan. Create and manage entire marketing team budget. Process for clearly communicating all marketing and content initiatives across company within 3 months.

Bilingual Customer Support Analyst (Japanese &…

STATS
Chicago
2 weeks ago
+16
Provide technical support & oversight for urgent issues. Manage non-urgent issues, coordinating closely with engineering, account management, technical account management. Advocate for customer by pushing for swift resolutions. Partner with Account Team to respond to prospect inquiries. Execute new customer installations. Use your deep STATS product & process knowledge to build exhibits for new customer contracts. Become product experts; develop and execute support training programs for support team on boarding. Partner with product team and account managers to develop and deliver data feed enhancement announcements to customers. Participate in rotating on-call responsibilities to ensure customer complaints are resolved quickly 24/7/365.

Marketing Intern

STATS
Chicago
2 weeks ago
+16
Program Overview: STATS' summer internship program is a 10 week, 40 hours per week paid internship. Interns work together and individually within the organization to gain valuable experience and make an impact in sports technology. Not only will STATS Interns have hands on experience in their field of study but there are awesome perks too! There will be luncheons, a major league baseball game, an end-of-summer presentation, and other activities.

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