Head of Customer Experience
2 weeks ago
Scout Alarm is currently seeking a Head of Customer Experience who is interested in joining a startup focused on smart home security.
This Head of CX will be responsible for hiring, training, and overseeing a growing team of support agents. They will be expected to take ownership over any unexpected tasks that arise to ensure SLAs and customer service metrics are met.
We're looking for someone who is tech-savvy, detail-oriented, and