Chicago Tech Jobs and Startup Jobs

4

Bilingual Music Gear Customer Engagement Specialis…

Reverb
Chicago
1 day ago
+15
Assisting customers with day-to-day needs through email, chat, and phone. Added flexibility and availability to respond to live inquiries from Spanish speaking customers over chat. Handling queue of Spanish specific customer voicemails and emails. Brokering resolution in the event of disputes between buyers and sellers. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to recruit new buyers and sellers to the site. Keeping a constant, vigilant eye on all site activity. A myriad of other tasks that come with a startup environment and a rapidly growing business.

Music Gear Customer Engagement Specialist

Reverb
Chicago
3 days ago
+15
Reverb.com is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity. 

Full-Stack Engineer

Reverb
Chicago
1 week ago
+15
Building the Reverb core Rails app and refactoring existing code to higher quality standards. Developing public facing and internal JSON APIs (we use Grape and Go to build these). Having a deep understanding of your chosen languages and frameworks, enough to understand and make tradeoffs. Participating in pairing sessions, code reviews, and researching things independently. Being more than an engineer - a product owner who wants to interact with customers, break down large problems, help set your own priorities, and follow up on the performance of your features to know how they impact customers directly.

Senior iOS Developer

Reverb
Chicago
1 week ago
+15
Enhance and maintain the Reverb iOS app - writing, debugging and testing Swift and (an ever shrinking amount of) Objective-C code. Work with the product team to implement their vision while providing feedback and taking ownership of the behavior, design, and implementation of features. Refactor existing code with pride. Embrace and extend patterns and processes employed by mobile through pairing and active participation in review. Learn the Reverb platform and advocate on behalf of users. Collaborate across development, marketing, customer engagement, content, sales, and management teams to gather feedback. Serve as a mentor to other mobile developers. Pursue the advancement of your skills both in and outside of Reverb.

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