Technical Support Jobs in Chicago

We’re looking for an energetic and driven Support Engineer who will be responsible for the technical troubleshooting and resolution of our customers' support issues. You'll be a part of a growing and experienced engineering team. You will work closely with others to learn the answers to complex and interesting technical questions and issues. Candidates should have experience in technical support roles and should feel comfortable troubleshooting potentially unfamiliar issues across a variety of technology.

The person in this position will take pride in proactively fine-tuning our environment to anticipate and avoid technical issues as well as rapidly responding to technical issues impacting key business operations.  They will spend the majority of their time engaged with staff and systems, understanding technical needs, performing workstation installations, providing desktop support and system maintenance, troubleshooting connectivity issues, supporting office/email applications, and addressing other network-wide and desktop-level issues. They provide technical support in activities associated with the identification, prioritization and resolution of reported problems, whether general maintenance / low-complexity IT problems or more complex issues identified and escalated to a higher level of support.

As an IT Support Analyst you will be primarily responsible for carrying out all aspects of desktop support to our Chicago office, as well as supporting our remote employees. In addition, you will be the primary point of contact for helping customers and users troubleshoot issues with using our site. This role reports to the VP, Finance and is based in our Chicago office.

• You’ll join a team that uses procedures, scripts, database queries, and other tools to analyze and resolve application issues in a variety of open system infrastructures supporting our Online Fulfillment environment. • You’ll work with business partners communicating information about system health, outages, and/or statuses of support requests. • You’ll maintain and create new support tools that can help automate process and provide additional monitoring, alerting, and reporting for our production systems. • You’ll be directly responsible for maximizing system availability. • You’ll help users with application questions and issues. • You’ll research, troubleshoot, diagnose, and recommend solutions to increasingly complex business or technical problems.

In this newly created role, the Junior IT Support Specialist will support both in office and remote employees with a wide variety of technical challenges ranging from workstation issues, email issues, printer issues, and basic networking and server support. The ideal candidate will have the ability to respond promptly and empathetically to problems in high-pressure situations and resolve issues in a calm and efficient manner. They will also work closely with other members of the technical team to continue to define and implement best practices.

The Desktop Support Manager is responsible for supporting end user interfacing to the IT environment. As such, he/she leads and manages a team of specialists in delivering outstanding technical and non-technical support in a manner that is both timely and satisfying to the End User. This includes the identification, standardization, and management of procedures related to the resolution of end user equipment requests and supporting associated Help Desk functions. The Desktop Support Manager also employs excellent organizational and time management skills to meet multiple and simultaneous project demands.

Be first point of contact for all hardware and software related issued reported from all VillageMD locations as well as remote teams. Build and configure Windows and Apple laptops, printers and other peripheral hardware. Educate employees on security best practices and provide guidance on productivity and collaboration software. Support all network related areas, such as Wi-Fi, VPN, phones, video conferencing and requests coming from remote offices. Manage User Lifecycle Activities in OneLogin, Active Directory and Office 365. Create, validate and update content related to technology in use at our organization.

Serve as the face of the IT department as the initial point of contact for the company’s IT Help Desk. Perform and coordinate moves, adds and change activities for workstations. Provisions all new hardware (Mac) and user accounts in coordination with HR + Information Security. Work with vendors to coordinate repair and resolve outstanding issues. Maintain hardware inventory. Participate in various migrations and upgrade projects. Provide A/V support for conferences rooms (Zoom) Assists with the technology buyback program. Assists in determining suitable software to meet user requirements.

Administers technical and non-technical support to clients Establishes intra- and interdepartmental relationships to prioritize needs, communicate project status and timing expectations. Determines the scope of client requirements from start to resolution. Achieves objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. Apply critical thinking and problem-solving skills to troubleshoot and resolve client questions.

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our

We're looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Returnly’s quality service experience. Our Technical Support team provides first-touch support to customers primarily via email with occasional phone calls. After comprehensive training on Returnly products, this candidate should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse customer base. 

We are seeking a client-oriented problem-solver who’s excited to learn a new product and become an integral member of the Smokeball family. This Software Support Specialist will act as the first line of software support for our valued Smokeball clients by communicating with them regularly, troubleshooting their software problems, and approaching all client needs with a sense of urgency.

We are looking for a Data Entry Associate (Bilingual Spanish) who is self-motivated and excited about gaining valuable experience at a cutting-edge marketing research company. Your duties will include working with our proprietary video and data entry software while providing quality assurance. You will be tagging and processing commercials, entering critical metadata into our database, and ensuring live content is added as efficiently as possible. We tag and categorize everything about campaigns including products, brands, promotions, key events, celebrities, and more!

Avant is looking for a remote Production Engineer for our night shift (12am-8am). This person would support our data warehouse and data lake applications by monitoring system health and being first responder to production issues. Over time, they would also support our global bank partners as production issues arise.

The Technology Performance Team was established to address one of the Global IT key pillars – Keep Systems Up and Running.  While USIT strives for optimal technology performance of all systems, there are times when expectations are not met. This group will deliver greater technology performance through active management and continuous improvement of all elements of the US technology platform.  The department’s ultimate goal is to execute with a greater reliance on technology.

Technical Project Manager Company Description LocusView is a fast-growing startup developing and deploying next-generation software for the natural gas, utility, and pipeline industries. We are building a world-class product and deployment team who is passionate about developing and delivering practical, industrial-scale solutions. Our products are leading the way in an industry at the beginning of their digital revolution. While LocusView is

Who is CarAdvise: CarAdvise is an emerging technology company that is changing the way consumers maintain and service their vehicles. Let's face it, getting car care is a hassle and is not a trusted industry. Our proprietary technology makes car care a more seamless, trustworthy and affordable process for drivers everywhere.  Our mission is simple: provide an easier way to schedule, approve and pay for maintenance and repair work at a shop near

Target Data is looking for a part-time IT Support/Helpdesk Engineer to begin part-time, as soon as possible. The person will assist other members of the IT department with the day to day responsibilities of maintaining the organization’s IT assets. The IT Support Engineer will have the opportunity to experience a production IT environment and learn about the tools and processes. The IT Support Engineer will have the ability to demonstrate a

Analyze, diagnose, and resolve software and configuration issues in complex multi-tiered application environments. Develop and maintain a deep technical knowledge of iManage products. Effectively collaborate with customer engineers and system integrators to support complex system deployment projects. Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies. Develop, document, and publish best practice methods, technical white papers, blogs, and solutions. Proactively assist customers and internal teams to avoid or reduce problem occurrence.

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment.