Chicago Tech Jobs and Startup Jobs

35

Support Engineer

iManage
Chicago
16 hours ago
+16
Analyze, diagnose, and resolve software and configuration issues in complex multi-tiered application environments. Develop and maintain a deep technical knowledge of iManage products. Effectively collaborate with customer engineers and system integrators to support complex system deployment projects. Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies. Develop, document, and publish best practice methods, technical white papers, blogs, and solutions. Proactively assist customers and internal teams to avoid or reduce problem occurrence.

Tech Support Specialist

Vivid Seats
Chicago
17 hours ago
+16
You will wake up every day obsessed with improving, promoting, training, and providing solutions for users on the SkyBox platform. You will be the front-line communication for our users recognizing, researching and resolving issues for our users. To be successful, team members will master the art of prioritizing incoming phone calls, emails, chats, and requests from our SkyBox users to ensure the highest level or service and business impact. Our team partners with development, product, and other departments throughout the company, allowing you to expand your business knowledge while also developing your career!

Lead Technical Support Analyst

The Marketing Store
Chicago
18 hours ago
+23
The Lead Technical Support Analyst works within a dynamic End User Services team that is accountable for providing World Class IT Services and Support across the various companies within HAVI. This individual will help the Technical Support Manager plan, organize, design, and provide technological assistance to the HAVI community and Service Lines. This individual will also help the Technical Support Manager plan, coordinate, and design Technical Support related activities for HAVI as well as provide support for the Technical Support staff. This individual will oversee the technical support function focused on day to day operations, remaining in close communications with both the Technical Support Manager and other IT groups, building and maintaining strong relationships with local customers and business leaders.

Customer Success Analyst

Monument Labs
Chicago
19 hours ago
Who we are: Monument’s mission is to create an immersive experience between people and their photos. We recognize that photos and videos have the power to build relationships, communicate ideas, and inspire others to capture the world around them. With this in mind, our team is driven to create a cleaner and more meaningful experience after the shutter clicks. Whether we’re designing organization tools or AI-based features to help photographers

Tech Support Engineer USA/LATAM

Bringg
Chicago
1 day ago
+10
Resolve product or service problems by clarifying the Customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports internally and with our Customers. Build sustainable relationships and trust with our Customers through open and interactive communication. Provide accurate, valid and complete information on the Bringg system and technical issues by using the right methods and tools. Constantly improve customer service performance and procedures.

Technical Support Team Leader

Morningstar
Chicago
1 day ago
+16
Morningstar Client Service aims to thrill our clients by quickly resolving issues, deftly managing changes and providing insightful consultation at every step of the client experience. The Client Service group is comprised of four teams: Customer Support, Success, Engagement and Operations. In this End-User Support role, directly reporting to the Director of Product Support, you will be the team lead for Technical Support across Morningstar Products’ software capabilities. The Team Lead of Technical Support role is responsible for defining and executing the technical support experience for our software clients 

Technical Support Specialist / Linux Technician (3…

TransUnion
Chicago
2 days ago
+14
Perform initial troubleshooting techniques in an attempt to resolve incidents; escalate issues using official escalation procedures when appropriate. Resolve incidents by working with internal and external technology support organizations. Own incidents and request while driving them through to resolution. Maintains UNIX/Linux, Windows and VMWare Operating Systems to provide optimum performance and system availability. Escalate customer bridge request during outages. Additional ad-hoc assignments as directed to meet business need.

Junior Application Support Analyst

IT Support Specialist

GoHealth
Chicago
2 days ago
+20
The person in this position will take pride in proactively fine-tuning our environment to anticipate and avoid technical issues as well as rapidly responding to technical issues impacting key business operations.  They will spend the majority of their time engaged with staff and systems, understanding technical needs, performing workstation installations, providing desktop support and system maintenance, troubleshooting connectivity issues, supporting office/email applications, and addressing other network-wide and desktop-level issues. They provide technical support in activities associated with the identification, prioritization and resolution of reported problems, whether general maintenance / low-complexity IT problems or more complex issues identified and escalated to a higher level of support.

Junior IT Support Specialist

Hireology
Chicago
4 days ago
+19
In this newly created role, the Junior IT Support Specialist will support both in office and remote employees with a wide variety of technical challenges ranging from workstation issues, email issues, printer issues, and basic networking and server support. The ideal candidate will have the ability to respond promptly and empathetically to problems in high-pressure situations and resolve issues in a calm and efficient manner. They will also work closely with other members of the technical team to continue to define and implement best practices.

IT Help Desk Specialist I

G2 Crowd
Chicago
5 days ago
+11
Serve as the face of the IT department as the initial point of contact for the company’s IT Help Desk. Perform and coordinate moves, adds and change activities for workstations. Provisions all new hardware (Mac) and user accounts in coordination with HR + Information Security. Work with vendors to coordinate repair and resolve outstanding issues. Maintain hardware inventory. Participate in various migrations and upgrade projects. Provide A/V support for conferences rooms (Zoom) Assists with the technology buyback program. Assists in determining suitable software to meet user requirements.

Junior Support Specialist

Heretik
Chicago
6 days ago
+17
About Heretik: Heretik is a machine learning solution that removes risks, meets obligations, and realizes opportunities within contracts. Built on top of Relativity, firms are able to extend their favorite e-Discovery tool to corporate transaction teams; enhancing best practices with minimal disruption. From inception, we’ve prioritized cutting-edge machine learning technology along with workflow capabilities to allow users to take immediate

Technical Support Specialist

SMS Assist
Chicago
6 days ago
+18
Coordinates problem-handling process for the information technology department. Responsible for managing and updating pending user’s requests using help-desk tracking system. Escalate issues based on complexity and priority. Performs administrative tasks involved with creation, deletion and changes in user’s network accounts. Provides feedback to the team leader on key issues that affect IT services availability. ·         Advises users on system outages. ·         Possibility of after-hours support/on-call. ·         Assists network/system engineers (when needed) with maintenance and troubleshooting by providing local on-site presence with direction from the engineers.

TPA Support Specialist II (HRA/HSA/FSA)

Paylocity
Chicago
6 days ago
+31
Administers technical and non-technical support to clients Establishes intra- and interdepartmental relationships to prioritize needs, communicate project status and timing expectations. Determines the scope of client requirements from start to resolution. Achieves objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. Apply critical thinking and problem-solving skills to troubleshoot and resolve client questions.

Client Software Support Specialist

Smokeball
Chicago
1 week ago
+28
We are seeking a client-oriented problem-solver who’s excited to learn a new product and become an integral member of the Smokeball family. This Software Support Specialist will act as the first line of software support for our valued Smokeball clients by communicating with them regularly, troubleshooting their software problems, and approaching all client needs with a sense of urgency.

Technical Support Representative

Returnly
Chicago
1 week ago
We're looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Returnly’s quality service experience. Our Technical Support team provides first-touch support to customers primarily via email with occasional phone calls. After comprehensive training on Returnly products, this candidate should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse customer base. 

Application Support Technician

Cooler Screens
Chicago
1 week ago
+10
Application Support Technician COOLER SCREENS | CHICAGO Cooler Screens is backed and led by some of the most prominent Chicago & Silicon Valley leaders, advisers, and investors and has developed a digital solution to transform a multi-billion dollar industry and positively affect the buying experiences of consumers in the US and beyond.  If you’re looking to get on the ground floor of the next digital revolution and Chicago tech success story –

Information Technology (IT) Professional

Truss
North Suburbs
1 week ago
+13
COMPANY Truss is a leading online marketplace to help small and medium sized business owners find, tour and lease space.  Our tech-enabled platform and our people help you find the right space for the best price in record time.   Our technology enables business owners to find the right space confidently by comparing spaces in our marketplace. Truss also offers dedicated brokers who act as the point person throughout the seamless process.  Plus,

Service Desk Analyst

West Monroe Partners
Chicago
1 week ago
+20
West Monroe Partners is currently seeking a Service Desk Analyst to work within our Performance Services group. This position will be responsible for managing and answering support calls for West Monroe Partners’ outsourcing clients. This position’s primary responsibility will be the first point of contact for West Monroe Partners’ clients IT questions and issues. The role will also serve as an internal escalation point for help desk technicians requiring more advanced support. The Service Desk Analyst is expected to be able to assist with desktop, mobile, and application troubleshooting including but not limited to Windows 7, Active Directory, Microsoft Office, Microsoft Outlook/Exchange, Citrix, VoIP telephony, and other business applications.

Production Engineer (Night Shift)

Avant
Chicago
1 week ago
+11
Avant is looking for a remote Production Engineer for our night shift (12am-8am). This person would support our data warehouse and data lake applications by monitoring system health and being first responder to production issues. Over time, they would also support our global bank partners as production issues arise.

Customer Experience Specialist

CarAdvise
Chicago
1 week ago
Who is CarAdvise: CarAdvise is an emerging technology company that is changing the way consumers maintain and service their vehicles. Let's face it, getting car care is a hassle and is not a trusted industry. Our proprietary technology makes car care a more seamless, trustworthy and affordable process for drivers everywhere.  Our mission is simple: provide an easier way to schedule, approve and pay for maintenance and repair work at a shop near

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