Vail Systems is the only Enhanced Network Services provider that hosts carrier-grade multi-channel communication solutions for large enterprises, service providers and telecom carriers alike. Vail’s technology is cloud-based, providing our clients with the ability to extend their customer service offerings via ubiquitous access to state-of-the-art communications solutions.

Tier II Support Engineer at Vail Systems, Inc.

Vail Systems, Inc.
570 Lake Cook RdDeerfield, IL 60015
800.360.8245
www.vailsys.com


Tier II Support Engineer

Vail Systems, Inc. Company Profile:
The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape our perceptions and experiences. At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services, to state-of-the-art IP telephony, to cutting edge real-time analytics, Vail's technology makes millions of voice interactions better every day.

Job Purpose
Our state of the art voice technology requires integration of platform components running on highly available, low latency systems and network that support VoIP signaling and media, real-time analytics, and data connections to carriers, contact centers, and customer backend resources. Systems and network play key roles in delivering the benefits of Vail's voice platform solutions to its customers. As a Tier II Engineer at Vail, you'll be responsible for the voice platform and supporting systems and will work in a highly technical environment alongside software developers, systems integrators, and network engineers in designing, maintaining, and delivering solutions. The platform is largely Linux-based. We're looking for support engineers with at least 2 years experience in system/network engineering to join our team.

Essential Responsibilities and Deliverables:
Vail Tier II Support Engineers monitor, design, maintain, and trouble-shoot systems and voice platforms with the strong high-availability requirements of a carrier-grade hosting environment. In this role you would primarily work with Linux-based systems. The systems support voice needs of Fortune 500 enterprise customers, including state-of-the-art IP telephony, IVR, call routing, contact center integrations, and cutting edge real-time analytics, as well as other research initiatives. Vail is a software engineering company that develops its own technology to produce innovative solutions for customers. Duties in this role include, among others:

  • Trouble-shooting issues at the network, systems, web server, telecom, and voice platform levels
  • Investigating issues at the protocol level (for instance by analyzing packet traces)
  • Developing tools to facilitate trouble-shooting and support
  • Continuously improving system monitoring and security
  • Voice application, web application, and platform deployments
  • Participating on project teams in delivering solutions
  • Creating and maintaining documentation
  • Systems integration
  • SIP interoperability testing for new carrier and customer VoIP integrations
  • Develop standard procedures and training material for Tier 1 Support
  • Primary support for research/proof-of-concept projects

As part of the Vail team, you'll be expected to coordinate with internal teams to design and develop solutions using state-of-the-art technologies.

Basic Qualifications:

  • At least two years experience in support engineering, Linux system administration, systems/network engineering, or related field.
  • Experience using scripting languages such as Shell, Perl, Python for automating tasks
  • An ability to solve complex problems in a short amount of time
  • A B.A. / B.S. degree in Computer Science, Engineering, Mathematics or a related field is preferred.

We'd like to add a Tier II Support Engineer to our team and we'd like to know if you think you fit the bill. You will if you:

  • Thrive in a collaborative environment
  • Are able to pick up new concepts quickly
  • Can keep an open mind to new ideas
  • Have excellent interpersonal communication skills
  • Don't mind using those skills to share your best ideas
  • Have an ability to work independently in a fast-paced environment
  • Aren't afraid of ambiguity and can problem-solve with little direction
  • Have a positive, can-do attitude, and
  • Are excited to learn new things

Company Reviews

"If you like to collaborate with interesting people to create innovative solutions to solve difficult technical problems, this is the place for you!"
John B.
Vice President of Human Resources
at Vail Systems, Inc.
"Vail is a great place to work! The open layout of the office allows employees from all departments to communicate and collaborate with ease, thus enhancing the team-oriented culture."
Jeni J.
Human Resources Generalist
at Vail Systems, Inc.
"I have worked at Vail for 8 months and couldn't have asked for a better group of employees to work with, everyone is extremely helpful and very friendly."
Ava N.
Product Support Specialist
at Vail Systems, Inc.
"Vail/Versay is a challenging and rewarding place to work!"
Stephanie L.
Versay Product Manager
at Vail Systems, Inc.
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Why work with us
Vail Systems is a mid-sized telecommunications company that combines the energy and intensity of a start up with the resources of an established company. We have beautiful, open, collaborative work space and afford our employees the opportunity to develop cutting edge technical solutions for our clients. We offer competitive pay, employee referral bonuses, gym memberships, health benefits and much more.
Culture
Vail Systems employees stay happy and healthy by benefiting from our varied health & wellness initiatives! We have competed in intramural sports leagues, searched for clues in office scavenger hunts, and danced the night away at live music outings. At Vail we love to host events for holidays (Vail-entines day!), charitable causes such as Team Brightside, and just because!
Perks & Benefits
Health Benefits
Employee Referral Bonuses
Gym Memberships
Company Events
Collaborative Work Space
Competitive Pay

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