Solutions Engineer

| Chicago

Maropost is a fully unified customer engagement platform, designed to provide a single solution for all areas of business—across marketing, commerce, service, clienteling, referral, and more. Connecting brands with their customers, Maropost unifies customer data to create unified customer experiences. We’re changing the way organizations operate through technology—breaking down divides between and within departments, so companies can truly understand and engage their customers. Headquartered in Toronto, Canada, Maropost is trusted by brands like DigitalMarketer, New York Post, Mercedes-Benz, SHOP.com, and Yext. Learn more at https://www.maropost.com/

Solutions Engineer

As a Solutions Engineer, you will provide technical expertise and product knowledge in the sales process in support of and in partnership with our team of Account Executives.  The Solutions Engineer also works with our Product Development team as a conduit for market and customer feedback.

  

Day to Day 

At Maropost, we aim to truly understand our customers and what drives their success—aligning our solutions to their goals.  

Our culture is equal parts collaborative and results-driven—the only way to get where we want to go is to work as one team.  

But our drive isn't the only important part of our culture. We take our work seriously, but not ourselves, and know how to mix work and play with ease. 

 

Responsibilities

-Conduct onsite or remote executive level presentations and facilitate group discussions

-Build and present customized demos/presentations

-Represent the product to customers at field events such as conferences, seminars, etc.

-Respond effectively to RFI/RFPs on questions pertaining to our products

-Participate in educating the account management and sales team in new product functionality

-Understand the customer needs and assess how our products can best address those needs

-Participation in product planning and feedback as required

-Support product marketing function by providing occasional copy and creative content

-Assist in setting client expectations and hand-off to implementation team

-Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position

 

Qualifications 

Previous experience as a Solutions Engineer or similar position is required to be successful. A bachelor’s degree is strongly preferred.  

 

Attributes  

Competitive, Strong Communication & Presentation Skills, Collaborative, Coachable, Results-Driven, Strong Business Acumen, Strong Discovery Skills, Strong Project Management Skills. 

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Location

Maropost has made Chicago its US Headquarters. We're right in the heart of River North, just above the Grand Red Line stop.

What are Maropost Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within
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