Senior Business Consultant
Job Description Summary
CCC's consultants provide support to clients as partners in optimizing their operations. Consultants support CCC sales and account managers by recommending process improvement solutions, developing strategies, and building business cases to justify investment in CCC's products.
CCC’s consultants serve as the eyes and ears to our market and identify opportunities to enhance CCC’s product suite by working with the broader CCC team to bring new and enhanced solutions to market.
CCC’s Solutions & Consulting Practice is made up of individuals that leverage their management consulting experience and skills to drive value creation for CCC’s clients.
The ideal candidate will bring strong consulting skills including critical thinking, oral and written communication skills, business process design, and financial and operational analysis skills. Knowledge of Auto and Casualty insurance vertical claims processes and insurance operations is key to becoming a top performer within CCC.
Leverage strategic and operational business consulting skills to help clients improve their claim outcomes, operational efficiencies, and customer service
Partner with prospective and current customers to identify and evaluate opportunities for performance improvement
Analyze client’s financial and operational performance, evaluate business processes and operations, and recommend solutions to improve customer satisfaction, indemnity accuracy and operational efficiency
Partner externally with clients and internally with account teams to design target SaaS implementations appropriate to client businesses with corollary solutions that address existing client conditions and scale for future opportunities. Assess outcome and highlight benefits for clients on an ongoing basis
An undergraduate degree is required, an advanced degree, particularly an MBA, is strongly preferred
Three to six years in a management consulting environment focused on operational engagements
Functional/Industry OR Management Consulting experience with Auto and Casualty insurance verticals, specifically claims process and operations
Adept at business case requirement gathering, including ability to confidently draw out necessary data by asking questions that lead to meaningful conclusions
Ability to identify and evaluate performance improvement opportunities, leveraging financial and operational metrics
Business process design and complex business modeling experience including ease and comfort leveraging data to draw and support conclusions from analysis
Generates multiple alternative solutions and makes systematic comparisons of them
Exceptional communication and presentation skills at CXO and VP levels.
At minimum, strong aptitude in Excel and PowerPoint
Collaborate and influence internally across functional and technology service groups
Deep knowledge of the insurance claims process, particularly Auto physical and Auto Casualty verticals
Why Choose CCC
We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
What we value is simple - customers, employee commitment, collaboration and clear communication.
We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.
We make it a priority to keep employees healthy, happy and enriched.
- Healthy - Wellness programs and Perkspot/employee discount program
- Happy – Recognition programs, a confidential employee assistance program, and flexible work arrangements such as staggered start times
- Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities
Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.
CCC Information Services was ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago, an online community for digital technology entrepreneurs in Chicago.