Inside Sales Associate

| Chicago

Overview

The Inbound Sales Representative meets our customers’ business or personal needs by providing the right advertising product or technical assistance with our online services.  This individual should have a competitive spirit and a strong customer focus with the ability to complete workload through inbound calls, fax and email while providing professional, courteous customer service to our advertising customers while meeting deadlines in a highly accurate environment.   

Responsibilities

  • Provide accurate notice placement while offering superb customer service
  • Responsible for placing approximately $70K in revenue per period
  • Answer inbound calls, faxes and emails across multiple markets  by quickly toggling between applications & confidently navigate an ad order entry system
  • Develop professional relationships with our customers
  • Assist customers in placing product orders
  • Recommend new product offerings
  • Work with customers by answering questions, researching/resolving issues, and trouble-shooting
  • Ensure that customers enjoy the time they spend working with you
  • Help customers locate ads online and in print
  • Document all customer transactions in accordance with company policy
  • Meet and maintain all individual and team standards as set by the department
  • Attend product and system training events
  • Share ideas to improve business practices
  • Perform other duties as assigned

Qualifications

  • Bachelor’s Degree or equivalent experience
  • Confident demeanor, competitive drive, and goal-oriented nature
  • Excellent communications skills (oral and written), courteous and clear telephone voice
  • Willing to invest time and effort into learning about Tribune products
  • Ability to retain knowledge of products
  • Positive, people oriented and energetic
  • Be motivated to meet customer needs
  • Be analytical, creative, and innovative in solving problems
  • Call center experience in customer service or sales preferred
  • Bilingual skills (English-Spanish) a plus
  • In-depth experience with Internet (Web and email)
  • Experience with computers (MS Office)
  • Typing skills; Minimum 45 wpm
  • Ability to collaborate and work respectfully with coworkers and leaders is essential
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OmnitureAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • CheetahMailEmail
    • MarketoLead Gen

Location

160 N. Stetson Ave , Chicago, IL 60601

What are Tribune Publishing Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Commuter Benefits
More Jobs at Tribune Publishing22 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Project Mgmt
Sales
Content
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Marketing
new
Chicago
Sales
new
Chicago
Project Mgmt
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Finance
new
Chicago
Operations
new
Chicago
Content
new
Chicago
Project Mgmt
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
Marketing
new
Chicago
Sales
new
Chicago
Sales
new
Chicago