Customer Success Manager

| Chicago

Why you? 
You are looking for something more from your job. Maybe a bigger problem to solve with both immediate and long term impact, or perhaps you just need a mission you can believe in every day. You are scrappy and collaborative while looking to join a supportive culture with a bias for action. You dig balanced startup life and can wrestle challenges with grace. You love big, interesting problems and bringing solutions to the masses while making sure it feels personal, authentic and connected. If this sounds like you, we'd like to talk.

Why us? 
The Mom Project is a freshly funded ($8M Series A in December 2018) startup HQ'd in Chicago's Fulton Market District. Our team is growing as we push to rewrite the narrative for working women at every life stage. We believe women should be able to choose both a successful family life AND career aspirations without sacrificing one over the other.

We are a marketplace and community that matches companies with diverse talent. This critical match drives businesses forward, while expanding professional opportunities for women. 
We're just getting started. Join us in building the future of work. We need all hands on deck, your journey starts now....

Our Customer Success team helps our clients design and implement successful people and talent strategies to help their business succeed. A key fixture of our team is the work our Customer Success Managers (CSM) to understand a customer’s business, work creatively to provide solutions to their challenges, and ultimately help their organization fill positions from the vast network of talented professionals on our platform. The ideal candidate is a resourceful problem solver with some previous 
experience in recruiting and staffing, looking to contribute and learn in a dynamic, fast growing technology business

Responsibilities: 
• Build a portfolio of SMB accounts through one-to-one customer engagements 
• Consult with hiring managers and HR leaders across various industries to capture their business needs and work together on how to successfully attract and hire candidates 
• Conduct virtual meetings according to Customer Success methodology to drive product adoption and ensure retention 
• Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting trends as you go 
• Collaborate with your peers across all business units to provide your accounts with a seamless experience regardless of their needs 
• Display excellent presentation skills and verbal interaction to ensure a solid relationship with all potential and existing clients

Requirements 
• 2+ years of experience working in a recruiting and staffing work environment 
• Empathic and understanding personality. Working in a startup is an ever-changing landscape!

*$60k annual base salary with $20K on target commissions with unlimited upside and paid quarterly

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • SendGridEmail

Location

Dog friendly office in Fulton Market next to great restaurants, bars and shops. A quick walk from Green Line (Morgan) or Blue Line (Grand)

An Insider's view of The Mom Project

What's something quirky about your company?

It's a dog-eat-dog world around here... but in the best way possible. We love our furry friends! The more, the merrier.

Katie

Marketing & Partnerships

What projects are you most excited about?

I wouldn't say there is just one project I am most excited about (mostly because we have so many!) I will say that being able to be a sounding board for these women, some who have never been able to discuss their families while in the midst of their job search, is truly incredible. I'm just happy and excited to be a part of their journey!

Mandy

Talent Success Manager

What makes someone successful on your team?

Someone who is organized, able to multitask like a boss, be action-oriented and driven can be successful on our team. Also, if you can communicate your needs internally to your teammates in real-time and also congratulate them on their wins, you can be successful at The Mom Project!

Lara

Sr. Manager, Talent Success

How do you empower your team to be more creative?

I encourage my team to be creative by taking short spans (2-3 days) where we completely step out of our day-to-day work and focus on larger ideas. By unshackling from the "to-do" list and flexing our brains in a different way, we come up with incredibly interesting and creative solutions that we may not have if we were stuck to a meeting agenda.

Colleen

Head of Community & Marketing

How does the company support your career growth?

After my youngest turned 4, I started to think about going back to work. I wasn't sure of the opportunities that would be available to me after a break in employment. The Mom Project provided me with an opportunity to get "back in the game." I now have the balance I was seeking and am so grateful for the opportunities that TMP has provided!

Megan

Talent Success Manager

What are The Mom Project Perks + Benefits

The Mom Project Benefits Overview

At The Mom Project, we work hard to live the mission and emphasize individual accountability, respect, & flexibility. Our benefits and perks are guided by those ideas. We come to work having fun everyday knowing that the work we are doing can deeply effect a woman's life; and not only that, but the lives of everyone in her life. We are here to advocate for and raise up women in the workplace, and there's an awesome feeling that comes with that!

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Employees get $10 towards lunch provided by Fooda on Tuesdays & Thursdays.
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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