Customer Onboarding Specialist

| Chicago
ActiveCampaign is one of the fastest growing tech companies in Chicago revolutionizing marketing automation. Our software allows all of our users, the power to make smarter business decisions based on data-driven analytics. We are seeking an ambitious Onboarding Specialist to provide onboarding support to ActiveCampaign’s mid-market customers.
The ideal candidate has a strong background in sales and customer relations/account management. Candidate must be highly motivated, possess outstanding communication and analytical skills and be willing to work in a fast-paced, dynamic and growing environment. ActiveCampaign’s Onboarding Specialists are driven to maintain a high satisfaction rate through all interactions with our customers.
As an Onboarding Specialist at ActiveCampaign, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with more than 60,000 businesses around the world. Our customers rely on ActiveCampaign to make smarter business decisions based on data-driven analytics and workflows. We pride ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experiences to each and every brand.

What your day could consist of:

  • Work with customers to uncover their business challenges and develop success plans to ensure they see value leveraging ActiveCampaign’s platform
  • Recommend and help implement marketing and platform strategies that maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying growth opportunities
  • Develop a deep understanding of the product to recommend the software’s features and functionality that meet customers' specific business needs
  • Partner with internal teams to ensure customer needs are being met; coordinating with technical support, sales, marketing, finance, and product teams
  • Consistently bring creative ideas and solutions to the team on how to improve the customer experience

What you'll need:

  • 1-2 years of experience in customer success, sales, or account management
  • SaaS success/sales experience is desirablePassionate about providing an exemplary customer experience and building lasting relationships
  • Demonstrated understanding and application of effective service and selling strategies
  • Exceptional organizational and communication skills – both verbal and writtenTechnical expertise, ability, and appetite to acquire knowledge of new products
  • Desire to serve as the voice of the customer and collect feedback to drive continuous improvement across all ActiveCampaign functional areas
  • Demonstrated ability to deal with rapid change and a strong team player

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. We'll share all the details later on but in summary: comprehensive health and welfare benefits including no premiums for employees, open vacation plan, generous 401(k) matching, free lunch and endless snacks and beverages, reimbursed commuting, education budgets, ongoing learning and development, a proactive approach to diversity and inclusion, career pathing and lots of swag.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • FlaskFrameworks
    • LaravelFrameworks
    • MySQLDatabases
    • TrelloManagement
    • ActiveCampaignCRM

Location

Beautiful Chicago Loop Office overlooking State Street with views of the lake and Millennium Park and is minutes from the Metra & CTA.

What are ActiveCampaign Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Daily Catered Lunches. Open Vacation Policy. Dual monitor & stand-up desk workstation. FOND Membership. Peer Recognition Program (bonuses). Work/Life Balance. Competitive Salaries.

More Jobs at ActiveCampaign48 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Sales
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Finance
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Product
new
Chicago
Marketing
new
Chicago
Internships
new
Chicago
Developer
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Design + UX
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago