Client Development Manager

| Chicago

About the Role

Leaf Trade is seeking a self-motivated, entrepreneurial minded, results driven individual to help with our sales and customer success initiatives at our fast growing startup. To be successful, candidates must be versatile enough to have both a Hunter sales mentality and also be able to guide prospects every step of the way to ensure they get the most value from our product.

You will source and qualify leads, prospect key accounts, acquire new clients, follow-up to answer general and product inquiries, educate/onboard, track user feedback, report and escalate issues to engineers, and act as the bridge between our clients and development team. The candidate must have experience working with software development in an Agile environment.  

As one of the first hires, you will have the ability to wear multiple hats and develop a strong foundation of processes to provide more value to prospective customers and help our company scale. This experience will be a great platform for the Client Development Manager to: learn about and have a stake in the cannabis industry; work in an innovative, high growth, fast-paced environment; and quickly advance his/her career. 

Responsibilities  

  • Develop a deep understanding of Leaf Trade’s technology and the ability to sell its solutions based on customer needs 
  • Identify leads and opportunities that fall in company’s target market 
  • Provide baseline research within targeted accounts to identify key contacts and critical account information prior to prospecting call 
  • Lead discovery sessions with potential clients to understand their processes and pain points 
  • Ability to communicate with target personnel across target organization including independent operators and managers to directors and C-Level executives 
  • Ability to thrive on high volume daily sales interactions (calls, video chat, in-person, email, etc) 
  • Schedule discovery meetings and closing deals   
  • Record and maintain account CRM data effectively and efficiently 
  • Ensure that all clients have a great experience with the product by making sure the product is as easy to use, reliable, bug-free, and fast as possible 
  • Perform ongoing client training via webinars or onsite visits 
  • Own client retention
  • Proactively stay on-top of company product along with competitor product and market knowledge via website, online webinars, and marketing information 
  • Work directly with the development team to identify current issues and, synthesizing the diverse feedback you hear from our clients, offer informed opinions on potential solutions 
  • Manage the collection of help center articles 
  • Determine what articles need to be created (or which existing ones need to be updated) for releases 
  • Manage publication of feature release notes to relevant user groups 
  • Supervise and mentor junior team members 
  • Refine and implement new internal processes as the company scales 

Requirements 

  • High-reaching, results-driven personality. Regardless of the challenge, you want to be first 
  • 4+ years in sales and account management and outside sales, preferably in software industry selling an eCommerce platform, B2B software, and/or other technology product 
  • 4+ years working with CRM software  
  • 3+ years working with agile software development teams  
  • Self-starter with consistent record of goals over achievement 
  • Positive energy, curiosity, perseverance, and strong problem-solving skills 
  • Experience selling support and/or subscription services in the technology industry 
  • Strong communication skills including setting goals and objectives 
  • Excellent writing skills, both to customers and internal staff 
  • High call courage and ability to build rapport quickly with new contacts 
  • Documents everything promptly (processes, client feedback, meeting notes, etc.) 
  • Familiarity with Agile software management and collaboration tools like Trello, Jira, etc.  
  • Makes timely touch points internally/externally when prompted (phone, email, Slack, Intercom, etc.) 
  • A genuine enjoyment of technology and understanding of internet culture 
  • High confidence in their abilities with an insatiable appetite to further learn and grow 
  • *Candidate must be in Chicago or Chicagoland Area*

Bonus skills & attributes  

  • You are results focused. You are a team-player, but you also thrive working autonomously
  • Strongly prefer existing experience using Intercom to communicate with end users 
  • Basic understanding of web technologies (HTML, CSS, JavaScript, APIs) 
  • Wide network and connections to cannabis industry is a plus  
  • Knowledge of the cannabis industry 
  • Advanced knowledge and experience with excel is a plus  

Benefits 

  • Competitive salary and meaningful equity 
  • Health insurance 
  • Vacation days, sick days, and corporate holidays 
  • Free Gym membership 
  • Fast growth environment with potential for quick upward mobility
  • Commuter Benefits - Discounted Fares 
  • Laid-back office with casual attire
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