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Account Manager

| Chicago

Hello, we’re Built In

We are a network of online communities for technology companies and startups. We connect talent to startups, cover local tech news and host events. Headquartered in Chicago, we currently operate in seven markets: Chicago, LA, NYC, Colorado, Austin, Boston and Seattle.

By working at Built In, you’ll have the chance to work directly with the latest and fastest-growing technology companies all around the country. We help other companies solve their biggest pain points — talent and awareness — with our employer branding and recruitment solutions.

We’re looking for an Account Manager

We are looking for a dynamic, entrepreneurial Account Manager with a strong track record of high performance. You will be the primary contact for existing Seattle launch partners and will be responsible for retaining these partners as well as growing your current book of business, preventing account issues with a proactive approach, and engaging and educating clients. You are expected to manage a portfolio of accounts and cultivate consistent growth acting as an advisor to your clients.

How you’ll contribute

  • Act as the main point of contact for all Seattle Launch partners and future Premium Partners
  • Secure and expand revenue of existing customer base by building strong relationships and continuously re-evaluating your pipeline
  • Provide insightful metrics to customers to ensure they are receiving the best value for their investment with Built In
  • Onboard new customers as they are brought on by Account Executive Team and onboard any new contacts within your customer base throughout the partnership
  • Deliver a proactive plan for how you will achieve your sales goals
  • Work strategically with internal team members (product, customer success, content, etc.) to ensure we are relaying customer feedback, improving our data metrics and effectively evolving our product.

What you need

  • Strong track record of account retention and growth with success in achieving revenue targets
  • At least 2 years experience of key account management, mid-senior level sales experience
  • Proficiency with Salesforce.com, Google Docs, Microsoft Office
  • Amazing organization and time management skills

What we value

  • Communication - You should have exceptional written and verbal communication skills, with the ability to establish credibility and trust. Honesty, transparency, and thoughtfulness are a must.
  • Interest in and knowledge of the digital industry - You must be passionate about three things: (1) technology (2) building innovative digital products and services; and (3) helping companies grow. This is what we do.
  • Getting the job done – You may need to work some evenings and weekends, and responding to customers outside of work hours. If you are passionate about the company and what you are creating, this will not appear as a job but yet a combination of life and work.
  • Culture add – We treat each other and all members vital to the community with respect. Humility, selflessness and strong work ethic are requirements.
  • Education - We value intelligence, personality, experience and overall fit over a degree.

Built In is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • InDesignDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement

Location

We're located in Chicago's downtown loop.

An Insider's view of Built In

What’s the vibe like in the office?

Good vibes are a top priority around here. You'll hear music played from our playlist that the entire company co-builds, you'll see a movie streaming on a TV screen and, if you catch us at lunch, you'll see the entire office sitting down to enjoy lunch with one another. We work hard every day but we always make time to spend together.

Adam

Product + Growth

What does your typical day look like?

I am excited to work each day with a cross-functional team of intelligent, curious, drive and hilarious group of people. We’re working hard — and growing quickly — but we have a lot of laughs together, and a lot of respect for one another. It’s motivating and empowering.

Sarah

Content Team

What are some things you learned at the company?

It’s pretty remarkable to experience an entire company operating as one team. At Built In, we tackle problems and achieve goals together, sharing in the responsibility of successes and downfalls alike.

Alyssa

SEO Strategist

How does the company support your career growth?

Success means more here. It not only is being noticed by my team but it positively impacts Built In’s overall results. Our team is made of strong individuals working together to build our revolutionary platform.

Samantha

Account Executive

What are Built In Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We pay a really nice chunk of the cost of premiums for medical, dental, vision and disability.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Come in your sweatshirt, jeans, college jersey. We don't care. We focus on the quality of your work and your collegiality more than on your apparel.
Commuter Benefits
Company Outings
Stocked Kitchen
Built In has a fully stocked kitchen including unlimited snacks, coffee, cold brew on tap, tea and all of the flavored LaCroix you can handle.
Some Meals Provided
Lunch provided daily (Monday through Thursday)
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns

Additional Perks + Benefits

We operate as a flat organization where everyone is responsible to self-manage and take ownership of their work. We are humble, hardworking, honest and fun. And we regularly debate office pets, take turns DJing and find time to celebrate our wins as a company.

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