Technical Project Manager, Enterprise Events

| Chicago

Cvent has multiple opportunities in our Austin, TX, McLean, VA, Draper, UT, Portland, OR, and Chicago, IL offices and open to remote employees in the Las Vegas, NV and Orlando, FL area for Technical Project Managers on the Enterprise Event Client Services Team supporting customers leveraging Cvent's Onsite Solutions for large Enterprise Events.
The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role's metrics and activities. In addition, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships.

Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market's thriving tech & event communities.

What You Will Be Doing

  • Serve as a point of contact for the customer on a single or multiple large scale events
  • Act as the point of contact in managing all planning and onsite aspects of the event through heavy engagement with the customer
  • Directly support and consult with customers on how to best leverage Cvent's Enterprise Event onsite solution functionality
  • Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
  • Work with strategic partners to ensure successful delivery of hardware and supplies onsite
  • Troubleshoot potential issues to ensure the customer's success at their event
  • Manage several concurrent projects of differing sizes and complexity
  • Help develop and improve upon internal processes specific to managing Enterprise Event projects
  • Identify and define product improvements and enhancements as they pertain to client needs and overall deployment
  • Configure event specific technology prior to and onsite at event
  • Work onsite at events to ensure success
  • Manage the onsite implementation team
  • Work with Finance on project costs, expense reports and travel budgets
  • Travel – approximately 40% of time

What You Need for this Positon

  • Bachelor's degree required
  • At least 3 years of event management, project management or customer success experience
  • Preferred industry (event) and/or onsite technical event support
  • Excellent communication skills (verbal and written)
  • Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
  • Must be able to integrate knowledge across disciplines to insure event execution success
  • Ability to manage a team to achieve goals
  • Basic networking knowledge
  • Strong business acumen, ethics and high integrity
  • Excel at developing relationships over the phone
  • Strong understanding of the onsite event management experience
  • Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software

EEO[/AA]/Minorities/Females/Disabled/Veterans
Cvent maintains a drug-free workplace

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • TumblrCMS
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • Salesforce InboxEmail
    • PardotEmail
    • PardotLead Gen

Location

Located on the Chicago River across from Merchandise Mart, Kapow’s offices are close to public transportation, bars and restaurants.

An Insider's view of Kapow | Cvent

What are some social events your company does?

We have event experts and experienced planners on staff and we partner with many of the country's best restaurants, retailers and venues. So, our quarterly team outings have included rock climbing, rooftops, murder mystery parties, escape races, game nights and more. We also have monthly happy hours at our in-house bar and impromptu karaoke nights.

Olivia

Marketing

What's the biggest problem your team is solving?

Right now, my team is focused on scaling our marketplace. It’s been a really exciting initiative for us all to collaborate on prototyping concepts and implementing the right solution for us. It is so satisfying to work on such a tenacious team whose attitude and curiosity truly reflects in the benefits our product provides our clients.

Addie

Technology

What makes someone successful on your team?

Successful members of our engineering and product team have an insatiable sense of curiosity - wanting to understand how something works, how it’s used and how it could be better. This drive for continuous improvement leads Kapeeps to develop amazing features and propose innovative ideas they are proud to work on and unlock meaningful results.

Mehul

Technology

What is your vision for the company?

Kapow is a leading corporate events technology company, backed by the leader in the industry, Cvent. However, at our core, we are powered by real event experts, melding innovative technology with flawless execution and a sense of fun. Our mission is to save our customers time, create awesome experiences and make events easy to plan and execute.

JC

GM

What projects are you most excited about?

Our product team is ambitious and imaginative, so Kapow is moving fast on lots of exciting projects. As we expand the volume and types of inventory we offer, we're revisiting and refining everything behind how we build and relate our marketplace listings. It's a fascinating challenge that's also preparing us for some very cool future features.

Jorin

Technology

What are Kapow | Cvent Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Kapow has an internal employee advisory group that fields departmental requests to maintain and enhance our culture, organizes social events, takes snack requests, and mentors coworkers.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Kapow hosts company outings Annually.
Stocked Kitchen
Some Meals Provided
Employees get free, catered lunch on Wednesdays
Happy Hours
Kapow Happy Hours are hosted quarterly
Professional Development Benefits
Promote from within
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