Technical Consultant

 

Here @ Strata
We are committed to our mission to help heal healthcare. Our unique culture is driven by a social, hardworking environment full of talented people solving problems together.  We embrace learning, cross-team collaboration, and continuous career growth.  Lifting each other to lift our clients, our product, our company.   If being part of a fun, fast-moving, innovative team is what you seek?  Keep reading.  

We look for someone who:

  • Is Service-Centric: Someone who desires to make an impact in and outside of our office. We look for service minded people to support our customers, each other and our community.
  • Has a Growth Mindset: Driven to own your individual learning and development (We’ll help you - we have a team dedicated to training you and providing extra educational resources).
  • Rocks Impact: Thinks two steps ahead to ensure the work we do will solve problems and make a difference.
  • Will be a StrataPro: Accountable.  Prepared.  Positive.  Core to who we are and how we treat one another. 

What you’ll do in this role:
Being a Technical Consultant means you are providing technical guidance and support for the StrataJazz product to Strata’s customer base. To be a success in this role, you should be talented, highly motivated, and enjoy finding creative solutions to challenging problems.   

  • Deliver a best in class client experience by providing technical assistance and support following StrataJazz implementation and optimization projects.
  • Partner with clients to solve specific issues in an expedient and professional fashion.
  • Own client communication from initial point of contact through issue resolution.
  • Independently troubleshoot issues using technologies including SQL and Analysis Server.
  • Recommend mitigation approaches and confirm a satisfactory outcome is reached.
  • Assess risks and escalate issues to Leadership when related to client satisfaction.
  • Work closely with the DevOps team to solve escalated issues.
  • Discuss the current configuration of our product with clients and help advise on recommended updates to their procedures and our software.
  • Collaborate closely with team members while fostering a respectful and secure team environment.

 Your accomplishments include:

  • Bachelor’s degree or equivalent in a related field (i.e. Health Administration, Business, Finance, Engineering, or Computer Science)
  • Professional and/or academic experience in SQL and relational database concepts
  • Excellent communication skills including client facing experience
  • Experience in technical issue resolution and escalation procedures
  • Ability to learn quickly and adapt to new challenges and change
  • Proven experience in managing multiple projects with multiple priorities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • AxureDesign
    • IllustratorDesign
    • ConfluenceManagement
    • JIRAManagement
    • TaskRayManagement
    • SalesforceCRM

Location

Walking distance from the State/Lake brown & red lines, Washington blue line or a shuttle ride from Union Station/Ogilvie.

What are Strata Decision Technology Perks + Benefits

Strata Decision Technology Benefits Overview

Strata is a different kind of company. Sure, we have a ping pong table and beer on Fridays like a lot of the cool tech companies. But, we know that our people want more. A career with purpose. A community who truly cares. Relationships that don’t end with the workday. Security for our families. Service to our community. So, that’s what we do - we offer our team the things that matter most to them...because those
things are the things that matter most to us.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
We offer discounted rates to a variety of local and nationwide health clubs.
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Our team members accrue 21 PTO days per year and start accruing them on day 1!
Paid Volunteer Time
Many of our teams will take time together to volunteer together- a great team outing too!
Paid Holidays
We observe 7 standard company holidays and offer an 8th floating holiday to celebrate what's important to you, including your birthday!
Paid Sick Days
Wellness is about the whole self, we expect our team members to take care of themselves when they need it.
Perks & Discounts
Casual Dress
We take our work seriously but try not to take ourselves too seriously! Be comfortable when you're here, we love wearing jeans and our Strata t-shirts to work.
Commuter Benefits
Strata offers pre-tax commuter benefits for transportation, parking and car-share services.
Company Outings
Stocked Kitchen
We love our Bevi machines for flavored water and stock a variety of snacks daily
Some Meals Provided
We love to celebrate holidays together over a catered lunch but sometimes have a pizza party just for fun!
Happy Hours
Join us for a Friday fun hour where we celebrate the upcoming weekend over beer and treats!
Recreational Clubs
We have a variety of StrataSports teams participating in Chicago intramurals all year long.
Professional Development Benefits
Job Training & Conferences
We offer extensive new hire training and employee development programs alongside our Education Grant program for our people to expand their knowledge and skills in and outside of Strata
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