Salesforce.com Program Manager

| Chicago

 

We are seeking a highly motivated and team-oriented Program Manager to join our Salesforce.com team at Groupon. This position will work within an established global program to consult and deliver successful outcomes to our numerous stakeholders.  Stakeholders consist of operational leaders within our lines of business, back office (including compliance initiatives), and our numerous integration partners.

 

Specific duties include:

  • Working with stakeholders to optimize functional requirements and deliver those to our Salesforce.com engineering team in a disciplined and consistent manner.

  • Manage projects from prioritization of the initiative to successful delivery in production.

  • Having a clear and detailed knowledge of our program so as to represent it clearly to our stakeholders.

  • Acting as a project executive in collaboration with team members responsible for delivering the technical solution, ensuring ‘as expected’ production releases for our stakeholders.

  • Relationship building, clear communication and personal organization/discipline will separate average from great in this role (as with many others).

 

The ideal candidate will have a good understanding of CRM as a concept and experience in solving problems within its context.  They will be able to work with stakeholders to understand their business goals and challenges and set the foundation for their continued improvement and success.  This position requires the ability to work independently and quickly while also delivering in high-quality. An SFDC Program Manager will have numerous simultaneous projects, so strong organizational skills are critical to success within the role. Groupon is a fast-paced and dynamic environment, and our ideal candidate will feel right at home there.

 

Qualifications

  • 3- 5+ years of program/product development experience in consumer-focused companies

  • A proven track record of project delivery for large, cross-functional projects

  • Ability to use written and verbal communication skills to present complex information in a clear and concise manner, and to a variety of audiences

  • Must be able to think creatively and manage changing priorities

  • Must be a problem solver and remove blockers where possible

  • Must have bias for action, and have experience with execution in a fast-paced, dynamic environment

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.
600 W. Chicago Ave Suite 400, Chicago, IL 60654

Insider's spotlight

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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