Oh Snap!
This job is no longer active - but you can still view the details below.

Merchant Onboarding Manager

| Chicago

 

Can an Analyst grow communities by helping merchants thrive?

 

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a dynamic, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

Groupon Goods, the retail arm of our business, is a daily one-stop shop for brand-name essentials and unexpected, one-of-a-kind finds. For our merchants, this means massive exposure, smart promotion, and reliable fulfillment. For our customers, this means great deals on a variety of products ranging from electronics to clothing, home goods to beauty.

The Merchant Onboarding Manager role is responsible for ensuring that merchants have a best-in-class experience selling on Groupon Goods Marketplace. Ownership will range from The Merchant Onboarding Manager role is responsible for ensuring that merchants have a best-in-class experience selling on Groupon Goods Marketplace. Ownership will range from ownership of merchant on-boarding and initial education to strategy development in conjunction with cross departmental teams and leadership.

 

Responsibilities

  • Work closely with Operations and Merchandising management to ensure that that the appropriate measures, goals, straining & materials are developed and maintained for seller-service and hand held on-boardingapproaches.

  • Analyze on-boarding merchant experience by seller taxonomy, acquisition model, and engagement to drive continuous operational improvement, merchant conversion and developed merchants to hand off to the Merchant Success team for ongoing support.

  • Continuous iteration and experimentation in processes, webinars, articles and direct interaction to arrive at and improved merchant on-boarding practices.

  • Gauge the sentiment of the Marketplace merchant population by direct feedback and wide to segmented surveys and synthesize data to provide directional input for Product Management and leadership on improvement strategies.

  • Primary owner responsible for the Marketplace Merchant Scorecard and Graduation Programs, to include continuous improvement efforts to further develop the program so that features or other member “perks” tie to higher levels of performance, working in conjunction with Merchant Success to improve merchants’ operational performance, and engage Product Management to improve and build out processes.

  • Acts as point for the team to develop framework of measuring impact of annual Operating Plans, creating dashboards and data tables as required, to ensure all new programs have reporting requirements built in and clear measurement post-implementation

  • Organize, act as the point of contact, and lead matrix teams to accomplish medium length projects across multiple business teams and departments

  • Perform duties of project management across both business initiatives and engineering-required platform enhancements; flush out details and requirements, capturing needs of business, operational and other core internal teams, and delivering a successful release end to end

 

Requirements:

  • 5-7 years with 3-5 years in business operations or merchant/customer support preferred

  • Bachelor's Degree or higher

  • Advanced knowledge of Excel and SQL

  • Excellent verbal and written communication skills; ability to communicate effectively with different levels of management, as well as the business and technical communities.

  • Demonstrated ability to be productive and make decisions with a high level of discretion with minimal supervision.  Must be results oriented and able to move forward without complete information

  • Strong analytical and problem-solving skills.

  • Must be able to build consensus towards onboarding goals with Operations, Merchandising and leadership

  • Must be comfortable with changing requirements and priorities. Must be able to proactively communicate status and identify risks

  • Experience leading cross functional / matrix teams

 

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our employee resource groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

More Jobs at Groupon62 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Product
new
Chicago
Design + UX
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Design + UX
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Sales
new
Chicago
Marketing
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Sales
new
Chicago
Design + UX
new
Chicago
Operations
new
Chicago