Manager of Professional Services

| Chicago

What will you be working on?

Working with our Elegrity Connect Platform, the Manager of Professional Services will be responsible for the delivery of our sophisticated Business Process Management services and products to our clients. The individual will become an expert in our Conflicts Manager and Business Intake Manager solutions and will be involved in hands-on consulting and project management duties, including scoping, project planning, gathering business requirements and translating those business requirements into technical solutions. You will be directly managing our team of Project Managers & Solutions Analysts through the planning, staffing, and execution of our projects to our clients.

Responsibilities

  • Responsible for the delivery of consulting services through effective engagement and client management
  • Create and enforce delivery procedures, with a focus on quality, client satisfaction, and project profitability
  • Directly manage the delivery of projects, applying hands-on project management skills
  • Provide billable project management services on large and small-scale projects and ensure the timely, on budget and quality-controlled execution of projects by the consulting group
  • Work closely with the sales team to scope client engagements and create proposals

Requirements

  • Bachelor's Degree, ideally in a business or technology-related field
  • 10+ years of experience managing professional services (consulting) team through the implementation and delivery of sophisticated technology solutions across multiple, simultaneous projects
  • Demonstrated ability to organize and manage technical personnel as well as large amounts of detailed information, including production of functional and technical specifications
  • Consulting experience involving engagement with C-level or equivalent executives
  • Knowledge of business process analysis and improvement methodologies
  • Proficiency in several of the following core technologies: Microsoft Office, including Word, Excel, PowerPoint, Outlook, Visio, Microsoft SQL Server
  • High level of commitment to quality
  • Ability to generate and communicate innovative ideas in a collaborative environment

* Travel may be required to fulfill the duties of this position (up to 25%)

About iManage

iManage transforms how professionals in legal, accounting and financial services get work done by combining the power of artificial intelligence with market leading document and email management. iManage automates routine cognitive tasks, provides powerful insights and streamlines how professionals work while maintaining the highest level of security and governance over critical client and corporate data. Over one million professionals at over 3,000 organizations in over 65 countries – including more than 2,000 law firms and 500 corporate legal departments – rely on iManage to deliver great client work.

Learn more at: www.imanage.com

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

Located a short walk from Chicago's major train stations and transit lines. Not to mention just down the street from West Loops trendiest restaurants!

What are iManage Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
iManage's game room is filled with Ping Pong, Foosball and many board games. Play at your own risk; The ping pong table gets COMPETITIVE!
Some Meals Provided
Every Monday and Friday we bring in breakfast for the office. Monday and Tuesday fresh fruit is delivered!
Professional Development Benefits
Job Training & Conferences
Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
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