Major Incident Lead

| Chicago
At Paylocity, we create software that makes companies – especially their HR teams – better, faster, and stronger. We give clients the tools they need to make their companies run, and give our employees a rewarding company culture – all putting us in a category of our own. Join us and learn what makes us unique!
We’re a fast-growing company ready to revolutionize the payroll and HR world for hundreds of thousands of businesses by delivering innovative technology and support. We seek the best and brightest to help us create the future of our talent solutions – enabling our customers to better develop their employees. Our own employees are equally important to us: We work hard to provide the best work environment for our employees, and are dedicated to giving back to the communities in which we live and work.
The Incident Leader is a critical role in our Technology organization. This key role helps to improve our overall client experience by refining processes to improve incident resolution time. This position acts as the point person during outages and degradation within our environment.
This position requires exceptional communication skills, a commitment to exceptional results and a passion for
continuous improvement.
Are you the teammate we are looking for?

Who you are:

  • Possess a strong passion for continuous improvement through developing automated solutions and repeatable processes
  • A superior communicator with an affinity for clarity
  • Passionate about quality and controls
  • Unflinching in your desire for production stability

How we work:

  • Small, self-sufficient product-oriented teams with an entrepreneurial spirit organized into categories
  • Dedicated Tech Delivery and Enablement experts committed to cutting-edge infrastructure and developer tools
  • Casual, collaborative, agile environment which embraces and operates under our shared principles
  • Complete transparency with open, honest discussions about our progress
  • Close working relationship between executive stakeholders, product teams, and operational focused teams

What we offer:

  • Lean enabling process that focuses on putting our product teams in the best position to succeed
  • A commitment to investing in our products, hiring the best talent, and giving them the chance to meaningfully contribute to a vast market opportunity
  • A subscription to an Online Training Forum for all technology colleagues

Required Experience:

  • Minimum 3 – 5 years of experience in leading complex technology incidents, preferably in a SaaS based environment
  • Ability to effectively communicate details of complex issues to stakeholders, business and technical users.
  • Analytical skills, with the ability to identify themes within data and make data driven decisions
  • Experience working with ITIL principles
  • Demonstrated high-level understanding of enterprise software and networking concepts including SaaS technologies, and SDLC.
  • Demonstrated capacity to lead under pressure, make decisions in ambiguous situations, and drive cross group consensus in short periods.

During the last three months, you would have:

  • Acted as the incident commander during major incidents.
  • Help implement an updated paging solution for incident management
  • Identified gaps in our incident process and helped implement solutions to fill those gaps
  • Create and present monthly performance metrics to technology leadership
  • Build and refine run books related to technical issues
  • Working with relevant teams, driving to root cause and ensuring corrective actions are identified and implemented.

Paylocity's Awards:

  • Glassdoor's Employees Choice Award in 2014 and 2017
  • 9-time Winner on Chicago Area's 101 Best and Brightest Companies to Work For
  • Inc Magazine listed Paylocity as an Inc 5000 Fastest Growing Privately Held Firm from 2007-2013
  • Ranked #13 on Built in Chicago Top 100 Digital Companies for 2016
  • Ranked #24 on Forbes 2013 List of Top 100 Digital Companies in Chicago
  • Ranked #38 on Crain's Fast Fifty List of Chicago's Fastest Growing Companies in 2014
  • Ranked #334 on Deloitte's 2014 Technology Fast 500 List of Fastest Growing Companies in North America

Our award-winning culture has made this the place employees want to be. We have plenty of opportunities for you to grow your career within Paylocity, and offer benefits like Tuition Reimbursement so you can continue to learn and develop your skills. You could say our growth game is strong. We also reward hard work with a flexible, casual work environment and plenty of perks. From picnics, to game nights, to holiday parties, there’s no shortage of ways to have fun.
We also offer the following benefits and perks:
· Competitive pay
· Comprehensive benefits (medical, dental, vision, 401k)
· Flexible work hours
· Paid Parental Leave
· Ample volunteer opportunities and events
· Health and wellness program
· Stock purchasing options (NASDAQ: PCTY)
Visit Paylocity.com/careers to learn more about working at Paylocity. Also be sure to check out what past and present employees have to say about us and our CEO on Glassdoor. Check out our many Awards here!!
Learn more about us and stay connected: Facebook, Twitter, LinkedIn, Instagram, and Glassdoor.
At Paylocity, “We” is what makes us different. We are committed to fostering a culture that honors diverse opinions, perspectives, and backgrounds, knowing that each makes us stronger and collectively unbeatable together. We actively cultivate these differences as we engage each other in driving innovation in the software and services we provide our customers. Paylocity is an equal opportunity employer. 

Who you are:

  • Possess a strong passion for continuous improvement through developing automated solutions and repeatable processes
  • A superior communicator with an affinity for clarity
  • Passionate about quality and controls
  • Unflinching in your desire for production stability

How we work:

  • Small, self-sufficient product-oriented teams with an entrepreneurial spirit organized into categories
  • Dedicated Tech Delivery and Enablement experts committed to cutting-edge infrastructure and developer tools
  • Casual, collaborative, agile environment which embraces and operates under our shared principles
  • Complete transparency with open, honest discussions about our progress
  • Close working relationship between executive stakeholders, product teams, and operational focused teams

What we offer:

  • Lean enabling process that focuses on putting our product teams in the best position to succeed
  • A commitment to investing in our products, hiring the best talent, and giving them the chance to meaningfully contribute to a vast market opportunity
  • A subscription to an Online Training Forum for all technology colleagues

Required Experience:

  • Minimum 3 – 5 years of experience in leading complex technology incidents, preferably in a SaaS based environment
  • Ability to effectively communicate details of complex issues to stakeholders, business and technical users.
  • Analytical skills, with the ability to identify themes within data and make data driven decisions
  • Experience working with ITIL principles
  • Demonstrated high-level understanding of enterprise software and networking concepts including SaaS technologies, and SDLC.
  • Demonstrated capacity to lead under pressure, make decisions in ambiguous situations, and drive cross group consensus in short periods.

During the last three months, you would have:

  • Acted as the incident commander during major incidents.
  • Help implement an updated paging solution for incident management
  • Identified gaps in our incident process and helped implement solutions to fill those gaps
  • Create and present monthly performance metrics to technology leadership
  • Build and refine run books related to technical issues
  • Working with relevant teams, driving to root cause and ensuring corrective actions are identified and implemented.

Paylocity's Awards:

  • Glassdoor's Employees Choice Award in 2014 and 2017
  • 9-time Winner on Chicago Area's 101 Best and Brightest Companies to Work For
  • Inc Magazine listed Paylocity as an Inc 5000 Fastest Growing Privately Held Firm from 2007-2013
  • Ranked #13 on Built in Chicago Top 100 Digital Companies for 2016
  • Ranked #24 on Forbes 2013 List of Top 100 Digital Companies in Chicago
  • Ranked #38 on Crain's Fast Fifty List of Chicago's Fastest Growing Companies in 2014
  • Ranked #334 on Deloitte's 2014 Technology Fast 500 List of Fastest Growing Companies in North America

Our award-winning culture has made this the place employees want to be. We have plenty of opportunities for you to grow your career within Paylocity, and offer benefits like Tuition Reimbursement so you can continue to learn and develop your skills. You could say our growth game is strong. We also reward hard work with a flexible, casual work environment and plenty of perks. From picnics, to game nights, to holiday parties, there’s no shortage of ways to have fun.
We also offer the following benefits and perks:
· Competitive pay
· Comprehensive benefits (medical, dental, vision, 401k)
· Flexible work hours
· Paid Parental Leave
· Ample volunteer opportunities and events
· Health and wellness program
· Stock purchasing options (NASDAQ: PCTY)
Visit Paylocity.com/careers to learn more about working at Paylocity. Also be sure to check out what past and present employees have to say about us and our CEO on Glassdoor. Check out our many Awards here!!
Learn more about us and stay connected: Facebook, Twitter, LinkedIn, Instagram, and Glassdoor.
At Paylocity, “We” is what makes us different. We are committed to fostering a culture that honors diverse opinions, perspectives, and backgrounds, knowing that each makes us stronger and collectively unbeatable together. We actively cultivate these differences as we engage each other in driving innovation in the software and services we provide our customers. Paylocity is an equal opportunity employer. 

Read Full Job Description

Location

We just moved into a larger, more modern space across from the bustling Woodfield Mall area in Schaumburg, accessible to plenty of bars & restaurants.

What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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