Implementation Project Specialist

| Chicago

StratEx handles HR and Payroll services for small to mid-sized companies. The Implementation Project Specialist supports the execution of key client initiatives. They work closely with our Implementation Project Managers as well as directly with clients to set up new client projects within our system, troubleshoot client issues, and deliver training to ensure our clients are properly using our software.

Job Responsibilities/Essential Functions include, but are not limited to:

  • Act as right hand to Implementation Project Manager, executing system set up and configuration

  • Set up system modules to client specifications – including, but not limited to, Payroll, Benefits, Time Away from Work, Timekeeping, and Recruitment

  • Facilitate client trainings

  • Leverage system knowledge to troubleshoot client issues and offer thorough and timely solutions

  • Think innovatively about client needs and how they can be resolved within current system

  • Focus on client satisfaction

  • Audit team members’ work

  • Assist with QA testing as necessary

  • Regular and predictable attendance



  • Two years of project work experience and/or two years of customer service experience

  • Strong Excel knowledge preferred; otherwise eagerness to build on existing knowledge of Excel functionality

  • Innate curiosity, desire to understand and develop solutions for client concerns

  • Possess a strong work ethic and team player mentality

  • Ability to organize several internal and external client tasks at one time

  • Strong initiative and the ability to work in a fast paced environment

  • Ability to communicate clearly and professionally, both verbally and in writing

  • Strong attention to detail; the little things should excite you!

  • Willingness to work a flexible schedule and overtime when needed

  • Payroll, Human Resources, Benefits, Tech Industry experience preferred

  • Bachelor’s degree preferred



  • Critical Thinking

  • Attention to Detail

  • Time Management

  • Emotional Intelligence

  • Accountability

  • Interpersonal Communication

  • Leadership skills

  • Business Acumen


Physical Requirements/Work Environment: 

  • Must be able to sit at a desk for extended periods of time while working

  • Must be able to proficiently operate a computer and VOIP phone as means of communication with colleagues and clients

  • Must be able to occasionally travel to on-site client meetings on a local and national scale

  • Must be able to work out of our HQ office in order to facilitate day to day activities as well as collaborate with team members on projects/audits


Equal Opportunity Statement:

Decisions and criteria governing the employment relationship with all employees at StratEx are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

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444 N. Michigan Ave, Chicago, IL 60611

What are StratEx Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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