Engagement Manager

| Chicago
10th Magnitude is a technology services firm helping businesses achieve transformation through cloud technologies. We are market leaders in leveraging the power Microsoft Azure to accelerate innovation speed, operational agility and customer responsiveness for clients around the globe. As one of the top Microsoft Azure partners in the US we specialize in Azure Migration, Cloud-Scale Custom Application Development, Internet of Things, Analytics and DevOps achieved through Azure-Enabled Infrastructure Automation. A member of the Microsoft Azure Partner Advisory Council and a Gold Cloud Platform Microsoft partner, 10th Magnitude is headquartered in Chicago and rapidly expanding across the central US.
Job Description:
10th Magnitude is seeking an experienced professional services Engagement Manager to lead multiple project teams through successful delivery of Azure transformation projects. This role requires demonstrated consulting services and project management expertise with a passion for attaining customer success and driving results. The Engagement Manager will work closely with clients and 10th Magnitude Sales and Engineering teams to ensure successful project delivery.
As one of Microsoft’s top cloud partners, we are helping organizations around the globe migrate mission critical systems into the cloud, adopt DevOps tools/processes, and build cutting edge cloud applications. If you are a people-person and leader with a methodical mindset and a desire to deliver for your client, a hunger to solve new problems (and deal with ambiguity that comes with it) with a passion for process optimization and continuous improvement, and a consulting background in Project Management/Delivery, this is the position for you.
At 10th Magnitude, we run our projects in a lean and agile way. Our focus is delivering high quality solutions to our clients and helping them achieve their goals. Your voice will be instrumental in influencing how projects are executed and delivered.
Responsibilities:
As an Engagement Manager at 10th Magnitude you will be responsible for the successful delivery of projects across multiple disciplines and industries. Typical projects include: Leading Process or System Improvements; Assessment and Roadmap; Custom Application Development, Infrastructure and Networking, and DevOps Consultation. You will lead teams of 2-4 engineers over the course of 2-4 months. 
Your responsibilities will include:
  • Project Management Methodology. Apply skills and methodology to manage others, proactively mitigate risks, resolve issues and escalate when appropriate. 
  • Agile Requirements Definition. Collaboration with clients to define requirements and translate them in user stories. 
  • Business Knowledge. Demonstrate understanding of clients’ businesses and build credibility quickly. 
  • Supports Services Sales with Business Development related to accounts that are assigned to his/her Engagement Portfolio. 
  • Drives project governance including activities concerning issue escalation within the client organization and internal to 10th Magnitude, change management processes, and addressing concerns raised in quality reviews with 10th Magnitude stakeholders, partners, client stakeholders 
  • Delivery Leadership. Lead project teams, be the point person accountable for successful delivery. 
  • Client Communication. Polished communicator adept at producing advanced, client-ready presentations. Clearly communicate project status, risks/issues and remediation.
  • Scope and Budget Management. Track our team’s progress and work with client to document and approve any changes. 
  • Customer Relationship. Actively build client relationship. Frequently gather client feedback and work to ensure highest customer satisfaction. 
  • Business Development. Support our sales team in scoping and proposing new business to ensure client satisfaction with the work we have proposed. 
  • Quality Assurance. Functional and usability
Skills and Experience:
  • 10+ years in executive leadership or consulting 
  • 10+ years in executive leadership or consulting
  • Demonstrated capability managing $1M complex projects as well as medium-large sized teams 
  • Technical knowledge and a passion for technology.
  • Experience with Infrastructure implementation projects and/or application development
  • Experience with process diagramming (such as Visio) 
  • Experience with agile project tracking tools (such as JIRA) 
  • Structured development methodologies (such as Agile Scrum, iterative, and Kanban) 
  • Experience working across Sales and Delivery with the customer at the center 
  • Demonstrated drive in continuous process improvement. We look for candidates who proactively identify areas for improvement and work to continuously improve the way we do things.
  • Traits
  • Regardless of skills and experience, we look for people with the following personality traits:
  • Passion. You exude round the clock enthusiasm for your field of expertise. 
  • Versatility. You’re really deep in a few areas, but capable across a much wider range. 
  • Communicator. You can confidently converse with clients in their own language. 
  • Problem Solver. You can figure out a solution to any problem that comes your way 
  • Pragmatism. You can separate what must be done now and what can be improved later. 
  • Team Player. You help others, ask for input and share ideas all in the name of teamwork.
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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Azure Languages
    • JIRAManagement

Location

20 N. Wacker Drive, Chicago, IL 60606
20 N. Wacker Drive, Chicago, IL 60606

An Insider's view of 10th Magnitude

What’s the vibe like in the office?

Collaborative. Innovative. Friendly.

Ryan

Senior Automation Engineer

What projects are you most excited about?

I enjoy working on projects that are technically challenging to me, and that provide value for our clients. Being able to dig into new tech, figure it out, master it, then implement it in multiple different environments and seeing results in multiple environments is very satisfying professionally.

Chris

Senior Engineer

How has your career grown since starting at the company?

I started inside of a customer facing engagement management place and was successful there. I had also started to fill needs internally with process and operations. When a position became available I worked with my leadership to transiiton into that position full time. I'm super happy here.

Casey

Director, Consulting Operations

How do you make yourself accessible to the rest of the team?

Technology wise, we use Skype and slack to communicate. SOme newer projects are running on teams. INternally, I make a point to say hello to people in the halls and leave myself open to welcome questions, etc. Be suportive, listen and follow up.

Casey Ryan

Director of Consulting Operations

What are 10th Magnitude Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Remote Work Program
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Professional Development Benefits
Job Training & Conferences
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