US Product Manager - Infrastructure Service

| West Suburbs

Job Description:

The successful candidate will drive a comprehensive product strategy through product conception, service definition, commercial and technical product development, support of sales and marketing and managing end of life. This role is an exciting opportunity for a technical professional with commercial savvy, who wishes to be at the heart of a rapidly expanding hybrid IT leader and create products that are sold and delivered to clients around the globe.

 

DUTIES AND RESPONSIBILITIES

Essential duties:

·       Develop vision and roadmap for the relevant portfolio of services with an end goal of driving scalable and sustainable business aligned to Ensono’s strategic objectives

·       Product ownership of Ensono infrastructure services throughout their lifecycle; concept phase, business case, product development, product evolution and enhancement, product retirement / replacement

·       Engage with Clients to understand and document their business challenges, test and refine Ensono’s infrastructure services strategy

·       Partner with the sales, account management, finance and client service teams to understand the requirements of the target clients and act as the voice of the client internally

·       Build effective working relationships across Ensono’s business, particularly with operational teams, product engineering, consulting staff and sales teams - become viewed as the go-to expert for relevant products

·       Deliver effective and consistent product communications across our global associate and client base

·       Contribute expertise to Ensono sales proposals, presentation delivery and tender responses

·       Build relationships with key technology partners and vendors

·       Develop business cases and cost/price models

·       Work with Ensono global marketing to produce and publish content for white papers and the Ensono website / social media

·       Author key product / service documentation including service concept, requirements catalogue, service descriptions and other collateral as may be required

 

Desired experience:

·       A background in a variety of roles where a valuable mixture of technical and business skills has been developed

·       Broad technical background with exposure to both infrastructure and application technologies

·       A solid understanding of IT managed services and outsourcing, general IT operations and service management

·       Natural ability to relate to stakeholders, clients and prospects and articulate their needs

·       Excellent analytical, problem-solving, and decision-making skills

·       Experience capturing and clarifying business and service requirements

·       Exceptional written and oral communication skills

·       A can-do attitude to analysing, prioritising and resolving complex challenges in a collaborative manner

·       Self-motivation and the ability to influence others to enable successful delivery of service development projects

 

SUPERVISORY RESPONSIBILITIES

This position does not have direct reports but may mentor less experienced associates in the role. 

 

QUALIFICATIONS

Required

Minimum of 5 years of related experience with a Bachelor's degree

Preferred

Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience

Travel %

Occasional travel to visit clients.

This role is based at our Corporate HQ in Downers Grove, IL with the option to also attend our downtime Chicago office.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • AzureLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWSFrameworks

Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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