Product Specialist

| Chicago

We are currently seeking a self-motivated and detail-oriented Product Specialist to join our team at Dealer eProcess. This role involves effectively adhering to a defined process of ordering, installing, and troubleshooting web-based products for automotive websites. A product specialist should be the main point of contact for supporting internal departments and clients regarding products and tools.

Essential Duties and Responsibilities

  • Oversees the ordering and installation process of products in a timely manner.
  • Update spreadsheets and databases
  • Communicate effectively with internal and external personnel on status updates on tool
  • Recognize, resolve, and prevent points of issues regarding products
  • Performing other duties as assigned

Essential Qualifications

  • Excellent email and phone skills
  • Ability to work efficiently under tight deadlines
  • Proficiency with Microsoft Office Suite and Google Docs
  • Ability to give thoughtfulness to detail and high level of accuracy

Preferred Qualifications

  • Knowledge of BPM or equivalent CRM system
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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • HTML5Languages
    • CSS3Languages
    • jQueryLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • CodeIgniterFrameworks
    • LaravelFrameworks
    • ZendFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics


Beautiful Lisle office with views of the Morton Arboretum conveniently located in the western suburbs of Chicago with easy access to major highways.

An Insider's view of Dealer eProcess

How would you describe the company’s work-life balance?

Overall the vibe here in the office is pretty laid back -- a balance of fun and serious when we need to get things done! Plenty of laughter and friendships too.

Emily Krotiak

Support Help Desk Team Lead

What projects are you most excited about?

Since taking on a role of team lead the projects I've worked on have been all been interesting and challenging in their own ways. Creating brand new product/features gives a different feeling of ownership having built them from the ground up.

Paul Boyle

Lead Web Developer

How has your career grown since starting at the company?

I started as an enthusiastic but inexperienced developer looking to expand my knowledge and practical application as a programmer. Thanks to great training and a collaborative atmosphere I was able to share my ideas and progress from a Support Developer all the way to the Development Team in just one year.

Brandon Morrison

Web Developer

What unique initiatives do you have that encourage innovation?

We are currently working on various campaigns to build the overall customer experience for our dealers. They should feel welcomed and in the loop during all stages of their partnership with DEP. A few ways we plan to execute this include video updates from the DEP team members handling their account and celebrations when future milestones are met.

Samantha Zabedny

Training and Implementation Manager

What makes someone successful on your team?

A successful Account Executive maintains a consistent line of communication with their clients, providing timely information via phone and email as needed.

Kelly Seymour

Account Executive

What are Dealer eProcess Perks + Benefits

Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 5% of contributions up to 4% of an employee's annual gross pay.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Annually.
Game Room
Our game room includes Ping Pong, Pool Table.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Cross functional training encouraged
Promote from within
Time allotted for learning
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