Product Manager, Market Research

| Chicago

Product Manager, Market Research

FourKites is looking for an experienced, innovative and strategic thinker to join our product management team, primarily focused on researching and understanding customer processes, systems, data elements and overall pain points in the supply chain function. This role will be responsible for defining key requirements for Enterprise customers interacting with the FourKites’ Insights product line. This person will help drive the product roadmap through the discovery of true market / customer insights and identify opportunities to use innovative, analytics technologies to solve real-world problems. We are seeking an individual who is passionate about building powerful relationships with users so they can understand the ins and outs of their current responsibilities, struggles and potential value drivers.

Responsibilities:

  • Coordinate directly with customers (and FourKites Customer Success Teams) to visit facilities and sit with users to understand pain points, document systems/processes and identify potential solutions
  • Develop product requirements based on data-driven approach and inputs from both qualitative customer interviews and quantifiable product usage data
  • Analyze customer data and feedback to derive feature experience improvements and enhancements
  • Support the technical product manager and engineering team by conducting regular knowledge transfers and building requirements into the product roadmap
  • Develop metrics, systems, and processes to measure the effectiveness of the experiences we’re delivering and be able to identify opportunities for further optimization
  • Identify new areas for product feature development by analyzing customer requirements, market trends and competitive gaps

Requirements:

  • Must be comfortable playing the solo “consultant” role at the client site with users, traveling often for onsite discovery sessions (20% Travel Expected) 
  • Demonstrated success in working with teams – leading collaboration with engineering, UX, project management & product teams
  • Strong analytical skills needed to build a solid understanding of client business operations and pain points
  • Strong communication skills needed to articulate learnings through documentation and presentation
  • Experience collecting, synthesizing, and prioritizing product input from multiple sources
  • Passion and eagerness to learn in a fast-paced environment

Nice to haves:

  • Product management and strategy experience in a SaaS environment
  • Enterprise/B2B customer experience
  • Business Acumen: Strong business, strategic and technical acumen. Visionary and detail-oriented.

FourKites is the fastest-growing predictive supply chain platform, backed by top-tier VC firms in Silicon Valley, Boston and Chicago, delivering real-time visibility and execution for Fortune 500 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes including ocean, rail, parcel and over-the-road. The platform is optimized for mobile and equipped with market-leading end-to-end security. We look for smart, agile, creative team players who are ready to roll up their sleeves and deliver for our customers.

**If you cannot successfully complete the application process through the FourKites website because of the education field, please send your resume and a brief message to [email protected]

 
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Technology we use

  • Engineering
    • RubyLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • SQLiteDatabases

Location

Modern office space with panoramic views of downtown Chicago. Located in the Ogilvie Transportation Building, that's connected to all of downtown!

An Insider's view of FourKites, Inc.

What are some social events your company does?

The team at FourKites makes sure to take time to get a little competitive. Happy hour at SPiN allowed the teams to bond over snacks, libations and some fierce ping pong skills.

Amanda

Talent Manager

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Manager, Carrier Operations

How has your career grown since starting at the company?

I started with FourKites as executive admin support & office manager. Several months into the role, I discussed growth opportunities with my manager and expressed an interest in moving into the HR function. The company supported my growth by sponsoring my SHRM certification and at my 1yr anniversary, I officially transitioned into a HR role!

Sara

HR Manager & Office Manager

What are FourKites, Inc. Perks + Benefits

Culture
Friends Outside of Work
Eat lunch together
Intracompany Committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily Stand Up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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