Product Manager, Kiosk

 

The Global Technology Product team is responsible for creating

software products and services that enable McDonald's to interact with its

customers in the digital space - think social media, mobile devices, web or

(in-restaurant) kiosk. We're a team of product managers, designers, and

innovators who are completely focused on creating compelling customer

experiences across online and offline touch points for one of the world's

biggest brands.

 

Our mission as a team is simple: define the build the most

valuable digital products and services possible, and bring them to as many of

our markets around the world as possible.

 

We are looking for an experienced product manager to join our Kiosk

team. You have experience with interactive digital experiences in public

spaces. You understand key drivers of customer experience in a public space

like a restaurant like privacy and ergonomics. You will define and bring to

life new Kiosk experiences that will raise the standard for convenience at

McDonald’s. This role demands a relentless focus on the customer, understanding

their needs, and ability to create valuable products and services that meet

those needs, and create business value.

 

As a part of one of the biggest brands in the world, you will

have a global reach, and an ability to affect how millions of people across the

globe eat, play and socialize.

 

Responsibilities

 

What

you’ll be doing:

 


  • Engage with business leaders in

    the markets around the world to understand their business goals and

    customer's needs in their local markets 
  • Use qualitative and

    quantitative consumer research and data to inform the product design,

    development and prioritization activities 
  • In collaboration with business,

    design and technology partners ideate and define product solutions 
  • Evaluate product solutions

    considering business (viability), technical (feasibility) and consumer

    (desirability) factors 
  • Prioritize product features on

    the global roadmap
  • Capture feature requirements in

    the form of user stories in the backlog 
  • Work with the design team to conceptualize

    and refine product design
  • Guide and support engineering

    teams through development sprints 
  • Support deployment teams and

    local market teams to deploy and localize products 
  • Work with analytics teams to

    measure product performance and feed-back insights into the product

    development process to inform future product iterations 
  • Bring your expertise and help

    McDonald's continue to optimize how it builds, deploys and operates

    digital products to create maximum value for the business and its

    customers

 

Minimum Requirements

 

Experience we are looking for:

 


  • 6-8

    years of experience in product management
  • Experience

    with 
    interactive digital experiences in public spaces (like the

    McDonald’s kiosk or close)
  • Bachelor's

    Degree in relevant field (software or design) 
  • Strong

    business acumen, with solid technical foundation and appreciation for

    design 
  • Strong

    collaboration and communication skills 
  • Demonstrated

    ability to lead by influence: develop trusted relationships that enable

    collaboration and to lead multi-functional global teams who may not report

    directly to you 
  • Demonstrated

    ability to work in a fast-paced environment while managing competing

    priorities 
  • Demonstrated

    experience in applying user-centered design and design-thinking principles

    to create valuable consumer products 
  • Demonstrated

    skill at project and product planning, including product definition,

    feature prioritization, trade-off evaluation, and roadmap creation 
  • Experience

    working in Agile
  • Attention

    to detail

 

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
    • ReactLibraries
    • CustomLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care.
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
We offer Dependent Care Spending Accounts where you fund the accounts with pre-tax contributions.
Generous Parental Leave
We offer a variety of parental leave: paid parental leave, maternity leave, adoption leave, and unpaid paternal leave.
Flexible Work Schedule
We offer summer hours (short Fridays) from May through the end of September!
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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