Product Manager-Capabilities

Job Description

 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers each year. More and more of our customers are interacting with McDonald’s through Digital channels, including our Mobile Apps and In-Store Kiosks. The McDonald’s Global Digital Team is responsible for driving digital innovation inside and outside of our restaurants. We identify the most meaningful opportunities for our customers and our business, and we bring them to life through industry-changing products like Mobile Ordering and McDelivery.

 

We are a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who craft delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big on a daily basis and preparing for a career that can have impact around the world.

 

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every single day as a chance to have a genuine impact on our customers, our people and our partners.

 

Our new, state-of-the art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It is set up to be a global hub that develops innovation: take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to stay in touch with your team around the globe. With monthly organized events, massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites, our office helps us connect with each other like never before. Needless to say, you’ll be lovin’ it here…

 

Responsibilities

 

The Product Manager for Digital Capabilities will be responsible for the strategy, prioritization, and market adoption of omni-channel features and capabilities across mobile, web, and kiosk in the US and many global markets.

 

Through this role, the Product Manager will represent the customer and business needs by articulating, vetting, and prioritizing features within the Global Digital roadmap. You will also play a crucial role in developing a customer-centric and premier digital capability.

 

You will participate as a member of a cross-functional team including Information Technology, Digital, Program Management, and Operations to ensure successful product delivery.

 

Minimum Requirements

 


  • Helping define product requirements and roadmaps using input from market partners and various sources including analytics, market trends, technology innovations, design, industry standards, bold intelligence, and customer feedback.

  • Understand and anticipate the customers and the business needs.

  • Collaborate with partners and engineering teams on new features and feature improvements.

  • Work closely with the product team across all channels and capabilities to prioritize initiatives and share insights on customer demands.

  • Collaborate across functions (e.g. Market partners, IT, and Program Management) to ensure the timely delivery of digital features and best-in-class digital customer experiences.

  • Define and drive priorities for engineering sprints and product releases?

  • Build business cases to support feature prioritization

  • Prior Agile Product Management experience, preferably on customer-facing products.

  • Experience with Loyalty, CRM, Account/Profile, and/or data

  • Quantitative analysis experience

  • Experience translating the customers and the business needs into a digital product feature roadmap

  • You have the ability to a cross-functional team and manage indirect reports to achieve organizational goals.

  • Expertise in digital project and product planning, including product definition, feature prioritization, trade-off processes, and roadmap creation.

  • We want a curious, task minded, self-starter with an ambitious ability to get things accomplished.

  • You believe in a customer-centric mindset with a real passion for discovering consumer behavior, trends, and opportunities for innovation.

 

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Technology we use

  • Engineering
  • Product
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    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care.
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
We offer Dependent Care Spending Accounts where you fund the accounts with pre-tax contributions.
Generous Parental Leave
We offer a variety of parental leave: paid parental leave, maternity leave, adoption leave, and unpaid paternal leave.
Flexible Work Schedule
We offer summer hours (short Fridays) from May through the end of September!
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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