Product Information Process Manager, Zoro

| Northwest Suburbs

Company Summary:

In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 300+ working out of a 60,000+ square foot building, offering more than 2,300,000 unique products.

 

 

Primary Function:

 

As a Product Information Process Manager you will be joining a product content management team with a rapidly growing B2B e-commerce company. Product Information Process Managers are the Subject Matter Experts at the critical center of our new Product Information Management (PIM) platform. You will become an expert in our new PIM with oversight of workflows and business rules, user access, and hazardous material content sourcing. The Product Information Process Managers will report to the Director of Product Information Management while working closely with the Vendor Operations Team, Platform Trainer, and the Product Information Enrichment team.

 

Duties and Responsibilities:

  • As an expert of our new PIM platform you will be responsible for establishing, and updating, the platform product content workflows and related business rules.
  • Responsible for user roles and associated access permissions within the platform.
  • Provide oversight and management of our Hazardous Material content identification process, whether internal or in partnership with a third party.
  • Initial focus for this role will be on configuring the new PIM, followed by process improvement and support as our content use is streamlined and evolves.
  • Via dashboards, monitor and address all workflow issues to maximize speed of content to site.
  • Partner with IT to trouble shoot and resolve any product content issues that arise from suppliers, customers and customer service agents.
  • Lead in creating solutions that involve enhanced content relationships, attribute schemas, and product groupings while considering input from other internal enterprise business teams.
  • Perform content activities such as content auditing, editing, applying updates resulting from data normalization, content support and other functions related to content issues while ensuring the quality of product information.
  • Define implementation tactics, and oversee day-to-day product content program implementation activities.
  • Participate on cross-functional teams and projects where appropriate to ensure content product management processes, concerns, and business issues are properly addressed and supported.

 

 

Qualifications:

  • Bachelor's degree preferred.
  • Must have 3-5 years' experience in content product management with complex systems.
  • Solid understanding of Product Information Management systems and methodologies, Informatica specifically desired.
  • Agile experience using JIRA desired.
  • Strong proofreading skills and attention to detail.
  • Experience working with third party product content management companies.
  • Must possess strong project and change management skills with the ability to solve complex problems.
  • Able to translate technical information to easily understood concepts, decisions, and actions.
  • Excellent written, verbal, and electronic communication skills. Interact positively with teammates and business partners; make effective presentations; handle conflict gracefully.
  • This is a fast-moving team, such that assigned job responsibilities will evolve as we launch the new PIM platform and build supporting processes.
  • Knowledge of SEO product content management.
  • A driven self-starter with a collaborative approach.
     

 

 

 

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!

Margaret

Financial Analyst

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.

Dawn

Director, Customer Service

How do you collaborate with other teams in the company?

There’s a hunger for Design Thinking and making decisions based on customer feedback here at Zoro. Working on a scrum team as a UX Architect supports this directly but I’ll even get stopped in the hall by co-workers wanting to incorporate customer insights into their own projects. It comes from a culture of succeeding through collaboration.

Lex

UX Architect

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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