Director, Product & UX

| Chicago

 

The Director, Product & UX leads the Product and User Experience strategy of the Global Operations Organization. This role directly oversees the Product Management, User Research, Product Design and Product Content functions. To be successful, the Director, Product & UX must deeply understand the needs of Global Ops and its leadership, and translate those needs into a relevant Product strategy, and strong experience design, while also ensuring technical requirements are clear to the Global Ops Engineering team, who are a close partner. This leader marries operational understanding, facility with finance, Product design and development, technical translation and the ability to transform data insights into beautiful and effective user experiences.

 

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and passionate about helping local businesses thrive. Does that sound like a compelling place to work?

 

You will spend your time on the following:

Product Management

  • Product Strategy: Build a roadmap that maximizes the financial and operational impacts that can be built by the Engineering, Product Design, Data Science and Tech functions of the Global Ops tech organization. The Product Managers reporting to this role will use this roadmap as a guide for their own tools and squads, to prioritize, communicate and drive agiley to completion. Each Product Manager is accountable for their deliverables, and should know more about their products than anyone else, so they can quickly help any function, from Data Science to Product Content, as they support the roadmap.

  • Experiments: Create strategy that ensures new releases undergo appropriate AB testing, that they reach significance, and that we can measure and quantify the impact of changes, leveraging Birdcage/Finch, or time studies.

  • Product Ownership: This role and the team of Product Managers oversee all Agent tools, Customer-facing Contact Us product, and all Editorial tools.

UX

  • User Research: Study, document and make recommendations around experience opportunities across Merchants, Customers and Agents. Lead the products to a user-centered experience to drive key metrics.

  • User Design: Leverage research and data insights to lead experience design for Global Ops products. Partner with Product Design team to ensure alignment with Groupon Product Design best practices.

Product Content

  • Automation: Work with AI Trainers to create and edit content that can leveraged for automation learning, balancing being customer-friendly and supremely helpful .

  • Agent: Craft and maintain talking points, macros and snippets for agents that are integrated seamlessly into their tools to encourage natural and high-quality conversations. Partner with RevGen teams to launch content that transforms agents from a cost, to a benefit.

  • Product: Understand and maximize NLP/Search schemas to ensure customer-facing content can be easily found by the user.

 

We are excited to talk to you if you have:

  • 8-10 years experience managing large, multi-focus teams; global team management a bonus

  • At least 5 years experience managing visual design and/or product, with a focus on customer/user empathy and problem solving

  • Can easily hop between a conversation with a non-technical leader and an Engineering team working on a new Product

  • Bachelors required, MBA or MS a plus

  • Demonstrated ability to build, launch & integrate new offerings or products while simultaneously managing stakeholders within the business

  • The ability to build and leading teams including: hiring, training, coaching, developing, and managing performance

  • Pushes team to improve new and existing processes using Lean or Agile management tools

 

Personal Qualities

  • Resourceful—knows how to quickly and economically find solutions

  • Confident and effective at communicating with all levels of an organization in an honest, open and constructive fashion

  • An eye for impact and business case creation to ensure teamwork has real, quantifiable benefit, leveraging a demonstrated facility with finance and analytics

  • Can effectively manage multiple, high-level teams at once

  • Superior attention to detail; Excellent analytical and problem solving skills

  • Strong bias for action; tenacious and determined

  • Willing to take realistic personal and business risks

 

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our employee resource groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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