Director, Product Management - Casualty

| Chicago
  • Job Description Summary

    This position is responsible for and owns existing and new CCC casualty products, through all phases of the product life-cycle from inception through retirement; this includes evaluating new market/customer needs and priorities, building business cases for new products and significant product enhancements, partnering internally and externally to ensure effective development and implementation of product plans.

    This individual will also work with the existing markets/customers to ensure effective product, pricing, and positioning for the market. The Director of Casualty Product will be expected to formulate a point of view on where product(s) need to go to succeed in the market place as well as ongoing operations.

     

    Job Duties

    • Collaborate with marketing, service operations, sales/consulting and technology development teams and manage customer expectation around product delivery / implementation.
    • Drive products and product roadmap into market for CCC Casualty Solutions
    • Engage with internal and external stakeholders to elicit analytics requirements and understand priorities
    • Prioritize product enhancements and customer requests by making smart, decisive tradeoffs using data-driven analysis and sound judgment
    • Conduct visits with customers, perform competitive analysis, and work with internal teams - Sales, Consulting, Development, Technical Support, drawing necessary insight from multiple viewpoints to understand market needs
    • Develop business cases for new products and significant product enhancements including: identification of problem, proposed solution, value proposition, market sizing, sales projection, costs, execution planning/management etc. 
    • Communicate product positioning and strategic value both internally and externally
    • Proactively engage customers, partners, and internal stakeholders on the product roadmap
    • Demonstrated ability to innovate, craft a vision, get people excited by ideas and get them quickly to market
    • Develop, maintain, and direct implementation of product roadmaps across entire organization and business units
    • Lead the product launch process to ensure the organization is ready to train, deploy, and support the product in the market
    • Measure the actual results of the release/product against the business case revenue expectations.

     

    Qualifications

    • Bachelor’s degree in Business, Computer Science or another related field is required, an MBA is highly desired
    • Minimum of 10 years of Product Management/Product Consulting experience
    • A Background in auto insurance casualty claims operations as an employee or a consultant is required.
    • Understanding of workflow automation and analytics solutions in general, required, within Auto casualty claims operations is very helpful
    • Good understanding of software development life cycle
    • Business requirements authoring/management, Workflow diagramming, product line management
    • Experience with Pragmatic Marketing and Agile processes preferred
    • Excellent written communication skills - documentation, presentations, and flowcharts
    • Excellent verbal communication skills, including the ability to communicate with business partners, senior management executives, technical analysts, developers, & other cross functional staff
    • Working knowledge of all aspects of Microsoft Office suite of products

     

    Why Choose CCC

     

    We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
    What we value is simple - customers, employee commitment, collaboration and clear communication.

    We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.
    We make it a priority to keep employees healthy, happy and enriched.

    • Healthy - Wellness programs and Perkspot/employee discount program
    • Happy – Recognition programs, a confidential employee assistance program, and flexible work arrangements such as staggered start times
    • Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

     

    Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

    CCC Information Services was ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago, an online community for digital technology entrepreneurs in Chicago.

    CCC is a great place to work. Join us!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • SpringFrameworks
    • HadoopFrameworks
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • NoSQLDatabases
    • SparkDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS

Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech
222 Merchandise Mart, Chicago, IL 60654

Insider's spotlight

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Manager, Quality Assurance

How do you collaborate with other teams in the company?

There is a strong focus on learning and progressing from missteps, with the ultimate goal of making sure we meet
business needs. I have the flexibility to talk directly to people outside of my immediate team which speeds up the delivery process, and aids in responsiveness.

Jennifer

Services Delivery Manager - Austin, TX

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as an Architect, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Engineer, Architecture and DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Director, Product Development

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Manager, Operations

What are CCC Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs include Interactive Health, SmartDollar, and Naturally Slim. All of these are provided free of charge
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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